If you are seeking for home emergency support,

Please contact (852) 2200 6622.


You may refer to the following part for claim document checklist.
For death claim, please refer to here.

You may submit the claim application to our AIA financial planner / your broker / independent financial adviser or send it to us at the following address:
  • HK:
    AIA Wealth Select Centre, 12/F, AIA Tower, 183 Electric Road, North Point, Hong Kong
  • Macau:
    Unit 201, 2F, AIA Tower​, Nos. 251A-301, Avenida Comercial de Macau, Macau

You will receive a written reply.

Claim Document Checklist

Required Claim Document Claim Benefit Item
Household contents Personal effects and valuables Comprehensive personal liability
Property Damage and Loss Claim Form
Copy of incident report 1
Photo(s) of the damaged/lost item(s) or incident scene
Receipt of repurchase for damaged/lost item(s)  
Estimation report of repair costs 2    
All letter, claim, writ, summons or process document(s)    
Statement of details of incident and involved third party(ies) 3    
ID card copy

Downloadable form

Required document

  1. Issued by the Police, Fire Services Department and/or the property management company
  2. Please submit before making any repair
  3. Including loss and injury details, involved third parties' name, contact number and address
A valid ID card copy is required if this has not been submitted previously
Important Note:
  1. On-site investigation may be arranged. Shall you dispose any damaged item(s) before obtaining our written consent, your rights of claim may be affected.                      
  2. Shall you admit liability or make compromise/compensation to any third party before obtaining our written consent, your rights of claim may be affected.
We may ask for other documents on a case by case basis.

For assistance, please contact us.