Customer Number (CN) and Personal Identification Number (PIN) are required for login, if you forget the CN and PIN, please click “Forget CN” or “Forget PIN” on the login page.
This is only applicable renewal premium and levy (if applicable).
The owner of the Unionpay Card should be either Policyowner / Insured / Beneficiary / Direct family members ( policyowner’s or (proposed ) insured’s parents / spouse / siblings ). The payment may be refunded to the original account without prior notice or customer’s consensus if the above requirement is not fulfilled.
Accept renewal premium and levy (if applicable) for Medical and Personal Accident Plans. (Except Journey Protect Medical Plan)
The customer is responsible for the administration fee and it will be included in the payment.
Payment will be settled in Hong Kong dollar, the exchange rate is determined by bank.
Monday to Friday, for payment completed before 6:00 pm, the record will be updated on the same date. For payment after 6:00 p.m., Saturday, Sunday or Public Holiday, record will be updated on next working days.
The transaction record will be sent to the email address provided on spot of payment process, no receipt will be issued.