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    • Our Commitments

    Community Engagement

    Hong Kong Observation Wheel and AIA Vitality Park

    As part of the redevelopment of the iconic harbour front in Central, we were delighted to help reopen the Hong Kong Observation Wheel in 2017. Next to the Wheel, we created AIA Vitality Park, which features a wide range of healthy living and wellness-themed activities to the public for free throughout the year, helping people live Healthier, Longer, Better Lives. To contribute to the society, non-governmental organisations and charities can apply for free tickets to the Wheel. 

    AIA Carnival

    Since 2014, the AIA Carnival has grown to become a must-see attraction among the general public and tourists. It takes place from December to February, spanning major holidays including Christmas and Chinese New Year. During the festive season, AIA Carnival offers the perfect place where families and friends can spend some fun time together, bringing the idea of better living to life!

    Corporate Alliance with Hong Kong Disneyland Resort

    AIA Hong Kong has established a corporate alliance with Hong Kong Disneyland Resort since 2016 and presented the first Marvel-themed ride “Iron Man Experience.” Besides, we have been the presenting sponsor of the annual 10K Weekend for years to create more magical experiences for the community, fulfilling our brand promise of helping people live Healthier, Longer, Better Lives.

    Principal Sponsor of Oxfam Trailwalker

    For a number of years, AIA Hong Kong has been the Principal Sponsor of Oxfam Trailwalker in the name of “AIA Vitality”, helping to raise funds for Oxfam’s poverty alleviation effort.

     

    AIA’s Global Ambassador David Beckham

    AIA has entered into a multi-year agreement for David Beckham to become the Company’s global ambassador. As a global icon recognised for his success as a former professional footballer, businessman and father, Beckham plays an important role in supporting AIA’s purpose to help people live Healthier, Longer, Better Lives. In doing so, he will participate in a variety of events with AIA customers, financial planners, partners, employees and within local communities.

    Partnership with Tottenham Hotspur Football Club (“Spurs”)

    AIA is proud to be the Global Principal Partner of Tottenham Hotspur Football Club - one of the top-ranked teams in the English Premier League with millions of fans in Asia. The current partnership runs until the end of the 2026/27 season and during this period, AIA will work with the Spurs players, manager, coaches, fitness professionals and nutritionists to create unique healthy living information to demonstrate AIA’s brand promise of helping people live Healthier, Longer, Better Lives.

    Presenting Sponsor of District Race

    In the name of “AIA Vitality”, AIA Hong Kong has been the presenting sponsor of District Race for the second consecutive year. Using a specially created mobile App, participants were able to explore Hong Kong’s iconic cityscape through cutting-edge augmented reality and location-based technology, having fun while doing exercise.
    Contact aia

    In view of the latest development related to COVID-19, we have changed service hours of our Customer Service Centres (CSCs) with immediate effect to reduce the risk of virus spreading. We strongly recommend customers to make good use of all online self-help and electronic services, e.g. our mobile apps, “AIA Connect”, to make enquiry. We are sorry for any inconvenience caused.

    Hong Kong’s CSCs:

    • Service hour: Resumed normal

    To safeguard health of our customers and Service Ambassadors, and to minimize any health risk, we will exercise effective measures of social distancing in the premises of our service centre. In case the number of visiting customers has reached maximum capacity of service centre, we will request customers to leave. They could visit us again after booking their service online. Alternatively, they could leave their personal information and service requests with us to call back on the same day. Customers are cordially invited to book service through:

    • our mobile application “AIA Connect” (Profile> Contact AIA > Customer Service Centre Enquiry Appointment Service); or
    • book it with this link: https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html

    We also encourage customers to make use of our electronic payment channels to settle their premium, experiencing our convenient, fast and safe service.

    Macau’s CSC:

    • Service hour: Monday - Friday; 10am - 4pm

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia

    In view of the latest development related to COVID-19, we have changed service hours of our Customer Service Centres (CSCs) with immediate effect to reduce the risk of virus spreading. We strongly recommend customers to make good use of all online self-help and electronic services, e.g. our mobile apps, “AIA Connect”, to make enquiry. We are sorry for any inconvenience caused.

    Hong Kong’s CSCs:

    • Service hour: Resumed normal

    To safeguard health of our customers and Service Ambassadors, and to minimize any health risk, we will exercise effective measures of social distancing in the premises of our service centre. In case the number of visiting customers has reached maximum capacity of service centre, we will request customers to leave. They could visit us again after booking their service online. Alternatively, they could leave their personal information and service requests with us to call back on the same day. Customers are cordially invited to book service through:

    • our mobile application “AIA Connect” (Profile> Contact AIA > Customer Service Centre Enquiry Appointment Service); or
    • book it with this link: https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html

    We also encourage customers to make use of our electronic payment channels to settle their premium, experiencing our convenient, fast and safe service.

    Macau’s CSC:

    • Service hour: Monday - Friday; 10am - 4pm

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau
     
    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

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