Mr. Alger Fung, Chief Executive Officer of AIA Hong Kong & Macau, said, "Quality service is one of the keys to achieving an outstanding brand. AIA Hong Kong has been meeting the needs of customers through different life stages and is committed to providing comprehensive medical and retirement protection solutions with professional service. Winning at the ‘Sing Tao Service Awards’ and ‘Ohpama Brand Awards’ for four consecutive years is an affirmation of our years of hard work and effort. We will continue to elevate customer experience through superb products, quality service and innovative technology, helping them to live Healthier, Longer, Better Lives.”
In recent years, the public has become increasingly aware of the importance of protection which is reflected in the rising demand for medical and retirement solutions. AIA Hong Kong has been catering to the ever changing needs of the evolving market. In addition to a diverse range of medical insurance products, the Company has also launched a series of products under the Government’s Voluntary Health Insurance Scheme (VHIS) to meet the needs of different customer groups.
According to the findings of a recent survey conducted by international research and data analysis firm YouGov, AIA is the most preferred brand1 for VHIS by Hong Kong people, underlining AIA’s strengths and leading position in the VHIS market.
In addition, AIA Hong Kong’s “Tax Deductible” Product Series not only cover VHIS and deferred annuity products, but also include MPF Tax Deductible Voluntary Contribution (MPF TVC), a simple and flexible financial management tool that helps the general public enhance their retirement protection while enjoying tax deductions2, getting them better prepared for retirement.
The “Sing Tao Service Awards” aims to recognise outstanding business entities for providing customers with quality products and services. Winners were selected by the public and a panel of judges based on the criteria of brand awareness, service quality, brand positioning, trustworthiness and brand management.
The “Ohpama Brand Awards” recognises brands which have made remarkable achievements in providing excellent products and services for parents, infants and young children, as well as household, education, financial planning and health protection. Winning brands were selected via public voting plus evaluation by the editorial board of “Ohpama.com”.