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    • Our Awards

    Award list (2017-2019)

    At AIA, we have always placed a strong emphasis on innovation, quality customer service and professionalism, and it’s with this focus that we are proud to have gained widespread recognition and won numerous industry accolades.

    Award Organiser
    Capability-related
    Hong Kong Insurance Awards 2019
    • Outstanding Customer Services Award
    • Outstanding Training and Development Award
    • Outstanding Integrated Marketing Strategies Award
    • Outstanding Young Professional of the Year – Intermediary
    • Outstanding Digital Marketing Campaigns Award (Top-three Finalists)
    • Outstanding MPF/Employees’ Benefit Product/Service Award (Top-three Finalists)
    		 The Hong Kong Federation of Insurers (HKFI)
    Greater Bay Area Insurance Award 2019 – Hong Kong Region
    • Outstanding Talent Training and Development Award
    • Outstanding Mobile APP Award (Life Insurance)
    • Outstanding Marketing Strategies Award - New Media (Life Insurance)
    • Outstanding Underwriting Management Award (Life Insurance)
    		 Metro Finance
    Financial Education Champion Award 2020 (2 consecutive years) Investor and Financial Education Council (IFEC)
    Financial Education Leadership Awards 2019
    • Corporate Financial Education Leadership - Gold Award (2 consecutive years)
    		 Institute of Financial Planners of Hong Kong (IFPHK)
    “Accredited Professional Financial Planning Firm” 2019 (5 consecutive years) Institute of Financial Planners of Hong Kong (IFPHK)
    Best SME’s Partner Award 2019 (2 consecutive years) Hong Kong General Chamber of Small and Medium Business
    Hong Kong Service Awards 2019
    • Insurance category (8 consecutive years)
    • MPF category (7 consecutive years)
    		 Eastweek
    Sing Tao Service Awards 2018
    • Life Insurance Services category (2 consecutive years)
    		 Sing Tao Daily
    Celent Model Insurer 2019 Awards
    • Data, Analytics and Artificial Intelligence - Fintech Award
    		 Celent
    Customer Service Excellence Awards 2018
    • Service Innovation - Silver Award
    • Field & Special Service (Individual Award) - Bronze Award
    • Internal Support Service (Team Award) - Merit Award
    		 Hong Kong Association for Customer Service Excellence (HKACE)
    Award for Excellence in Training and Development 2019
    • The Hong Kong Jockey Club Best in Young Talent Development
    • Distinguished Trainer Awards
    • Outstanding New Trainer Awards
    		 The Hong Kong Management Association (HKMA)
    Hong Kong ICT Awards 2019
    • FinTech Award (Banking, Insurance & Capital Market) – Merit
    		 Office of the Government Chief Information Officer
    International Finance Awards
    • The Best Hong Kong Life Insurance Company
    		 International Finance Magazine
    Headline NO.1 Award 2019
    • No.1 Life Insurance Service – Insurance and Finance
    		Headline Daily
    Brand image-related
    Hong Kong Insurance Awards 2019
    • Outstanding Integrated Marketing Strategies Award
    • Outstanding Digital Marketing Campaigns Award (Top-three Finalists)
    		 The Hong Kong Federation of Insurers (HKFI)
    Trusted Brand 2019 (16 consecutive years)
    • Platinum Award - Insurance Company for Hong Kong (6 consecutive years)
    • Trusted Brand Asia Gold Award
    • Trusted Brand Gold Award - Provident Fund for Hong Kong (4 consecutive years)
    		 Reader’s Digest
    Marketing Excellence Awards 2019
    • Marketer of the Year (2 consecutive years)
    • Excellence in Customer Engagement – Gold
    • Excellence in Financial Marketing – Gold
    • Excellence in Integrated Marketing – Gold
    • Excellence in Launch/Rebranding – Gold
    • Excellence in Programmatic Marketing – Gold
    • Excellence in Mass Event – Gold
    • Excellence in CX/UX – Silver
    • Excellence in Customer Engagement – Silver
    • Excellence in Data-driven Marketing – Silver
    • Excellence in Media Strategy – Silver
    • Excellence in Insurance Marketing – Silver
    • Excellence in Event Marketing – Silver
    • Excellence in Financial Marketing – Bronze
    • Excellence in Experimental Marketing – Bronze
    		 Marketing Magazine
    Mob-Ex Awards 2019
    • Best Insight Driven Mobile Marketing – Silver
    • Best App Lifestyle/Entertainment – Bronze
    		 Marketing Magazine
    Asia e-Commerce Awards 2019
    • Best of Show - Brand
    • Best e-Commerce - Financial Services – Gold
    • Best Solution - Sales Lead Generation – Gold
    • Best e-Commerce Strategies – Gold
    • Best User Experience – Silver
    		Marketing Magazine
    Marketing Events Awards 2019
    • Best Event – Health & Fitness – Gold
    • Best Event Team – Silver
    • Best Cost-Effective Event – Bronze
    		 Marketing Magazine
    MARKies Awards 2019
    • Best Idea - Apps – Silver
    • Best Use of Apps – Silver
    • Best Idea - Design – Silver
    • Best Idea - Events – Bronze
    		 Marketing Magazine
    Event Marketing Awards 2019
    • Best Sponsorship – Gold Award
    • Best Integrated Marketing – Bronze Award
    		Campaign Asia Pacific
    Sing Tao Parents’ Choice Brand Awards 2019
    • Critical Illness Insurance Award (5 consecutive years)
    		 Sing Tao Daily & Smart Parents Magazine
    Banking & Finance Awards 2019
    • Excellence Award for Most Innovative Insurance Product (2 consecutive years)
    		 Sky Post
    Ohpama Brand Awards 2018
    • Pama Most Favourite Health Protection Award (2 consecutive years)
    		 Ohpama.com
    Facebook Most Influential Brands in HK 2018
    • One of the Most Influential Brands
    		 Facebook
    BrandIndex NextGen Word of Mouth (WOM) Rankings 2019 – No. 3
    (the only insurance company among the top 10)     		YouGov BrandIndex
    Top 100 Most Valuable Global Brands 2018 BrandZ™
    Hong Kong’s Most Valuable Brand 2017 Brand Finance
    MPF Funds
    Top Fund Awards 2019
    • Best Performer (10 years): Equity - Greater China (MPF)
    		 Bloomberg
    Businessweek/Chinese Edition
    Fund of the Year Awards 2018
    • Best Managed DIS: Best-In-Class
    		Benchmark Magazine
    Lipper Fund Awards 2019
    • Equity Global (10 Years)
    • Equity US (10 Years)
    • Equity Europe (10 Years)
    		 Refinitiv
    Trusted Brand 2019 (16 consecutive years)
    • Trusted Brand Gold Award - Provident Fund for Hong Kong (4 consecutive years)
    		 Reader’s Digest
    CSR-related
    Caring Company Logo (17 consecutive years) Hong Kong Council of Social Service (HKCSS)
    Médecins Sans Frontières Orienteering Competition Awards 2018 (17 consecutive years)
    • Top 10 Most Supporting Organisations Award
    • Top Fundraising Award
    		Médecins Sans Frontières (MSF)
    Outstanding Corporate Social Responsibility Award (7 consecutive years) Mirror Magazine
    Our Awards
    Reader’s Digest Trusted Brand Award in Hong Kong
    Our Awards
    Contact aia

    In view of the latest development related to COVID-19, we have changed service hours of our Customer Service Centres (CSCs) with immediate effect to reduce the risk of virus spreading. We strongly recommend customers to make good use of all online self-help and electronic services, e.g. our mobile apps, “AIA Connect”, to make enquiry. We are sorry for any inconvenience caused.

    Hong Kong’s CSCs:

    • Customer Service Centre and Cashier Office located on 13/F AIA Kowloon Tower in Kwun Tong will suspend their service effective 21 July.
    • Customer Service Centre located on 12/F AIA Tower in North Point will maintain its usual service (Mon – Fri, 11 a.m. – 5 p.m.).

    To safeguard health of our customers and Service Ambassadors, and to minimize any health risk, we will exercise effective measures of social distancing in the premises of our service centre. In case the number of visiting customers has reached maximum capacity of service centre, we will request customers to leave. They could visit us again after booking their service online. Alternatively, they could leave their personal information and service requests with us to call back on the same day. Customers are cordially invited to book service through:

    • our mobile application “AIA Connect” (Profile> Contact AIA > Customer Service Centre Enquiry Appointment Service); or
    • book it with this link: https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html

    We also encourage customers to make use of our electronic payment channels to settle their premium, experiencing our convenient, fast and safe service.

    Macau’s CSC:

    • Monday - Friday; 10am - 4pm

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia

    In view of the latest development related to COVID-19, we have changed service hours of our Customer Service Centres (CSCs) with immediate effect to reduce the risk of virus spreading. We strongly recommend customers to make good use of all online self-help and electronic services, e.g. our mobile apps, “AIA Connect”, to make enquiry. We are sorry for any inconvenience caused.

    Hong Kong’s CSCs:

    • Customer Service Centre and Cashier Office located on 13/F AIA Kowloon Tower in Kwun Tong will suspend their service effective 21 July.
    • Customer Service Centre located on 12/F AIA Tower in North Point will maintain its usual service (Mon – Fri, 11 a.m. – 5 p.m.).

    To safeguard health of our customers and Service Ambassadors, and to minimize any health risk, we will exercise effective measures of social distancing in the premises of our service centre. In case the number of visiting customers has reached maximum capacity of service centre, we will request customers to leave. They could visit us again after booking their service online. Alternatively, they could leave their personal information and service requests with us to call back on the same day. Customers are cordially invited to book service through:

    • our mobile application “AIA Connect” (Profile> Contact AIA > Customer Service Centre Enquiry Appointment Service); or
    • book it with this link: https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html

    We also encourage customers to make use of our electronic payment channels to settle their premium, experiencing our convenient, fast and safe service.

    Macau’s CSC:

    • Monday - Friday; 10am - 4pm

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau
     
    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

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