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    • Our Awards

    Award list (2019-2021)

    At AIA, we have always placed a strong emphasis on innovation, quality customer service and professionalism, and it’s with this focus that we are proud to have gained widespread recognition and won numerous industry accolades.

    Award Organiser
    Capability-related
    Hong Kong Insurance Awards 2020

    Six Grand Awards:
    • Outstanding Customer Services Award
    • Outstanding MPF/Employees’ Benefit Product/Service Award
    • Outstanding Initiative on Community Health Crisis Award – Life Insurance
    • Most Innovative Product/Service Award – Life Insurance (Wealth)
    • Outstanding Agent of the Year: Mr. Wave Chow, Senior District Director of UTOPIA District
    • Outstanding Community Intermediary of the Year: Ms. Lisa Tsui, Senior District Director of CHAMP MVP District

    Six Top-three Finalists:
    • Outstanding Training and Development Award
    • Outstanding Integrated Marketing Strategies Award
    • Outstanding Digital Marketing Campaign Award
    • Excellence in Digital Transformation Award
    • Most Innovative Product/Service Award – General Insurance
    • Outstanding Young Professional of the Year – Intermediary: Ms. Sheria Li, District Director of CHAMP SUPERNOVA District
    		 The Hong Kong Federation of Insurers (HKFI)
    Greater Bay Area Insurance Award 2020 – Hong Kong Region
    • Outstanding InsurTech Award
    • Outstanding Online Platform Award
    • Outstanding Training and Development Award
    		 Metro Finance
    01 Gold Medal Awards 2020
    • Excellence Award of Innovative Technology
    • Excellence Award of Talent Training & Development
    • Excellence Award of Integrated Marketing Strategy
    		 HK01
    Financial Education Champion Award 2020 (2 consecutive years) Investor and Financial Education Council (IFEC)
    IFPHK Financial Education Leadership Awards 2020
    • Corporate Financial Education Leadership - Gold Award (3 consecutive years)
    • Corporate Financial Education Leadership for the Best Advocate
    		 Institute of Financial Planners of Hong Kong (IFPHK)
    Accredited Professional Financial Planning Firm 2021 (7 consecutive years) Institute of Financial Planners of Hong Kong (IFPHK)
    Best SME’s Partner Award 2020 (3 consecutive years) Hong Kong General Chamber of Small and Medium Business
    Hong Kong Service Awards 2020
    • Insurance category (9 consecutive years)
    • MPF category (8 consecutive years)
    		 Eastweek
    Sing Tao Service Awards 2019
    • "Life Insurance Services" category (3 consecutive years)
    		 Sing Tao Daily
    Celent Model Insurer 2020 Awards
    • “Model Insurer of the Year”, the highest honour of the Awards
    		 Celent
    HKACE Customer Service Excellence Award 2019
    Silver Awards:
    • Outstanding Customer Service Program Award
    • Team Award - Internal Support Service

    Bronze Awards:
    • Individual Award - Contact Centre Service
    • Individual Award - Field & Special Service
    • Individual Award - Internal Support Service

    Merit Award:
    • Individual Award - Counter Service
    		 Hong Kong Association for Customer Service Excellence (HKACE)
    HKMA Award for Excellence in Training and Development 2020
    • Trainer of the Year
    • Distinguished Trainer Award
    • Outstanding New Trainer Award
    		 The Hong Kong Management Association (HKMA)
    International Finance Awards 2019
    • The Best Hong Kong Life Insurance Company
    		 International Finance Magazine
    Brand image-related
    Reader’s Digest Trusted Brand Awards 2020 (17 consecutive years)
    • AIA Hong Kong: “Trusted Brand Platinum Award – Insurance Company for Hong Kong” (7 consecutive years)
    • AIA Hong Kong: “Trusted Brand Gold Award – Provident Fund for Hong Kong” (5 consecutive years)
    • AIA Group: “Trusted Brand Asia Gold Award” (17 consecutive years)
    		 Reader’s Digest
    Marketing Excellence Awards 2020
    • “Marketer of the Year”, the highest honour of the Awards (3 consecutive years)
    • Seven Gold Awards:
      • Excellence in Branded Content
      • Excellence in Use of Technology
      • Excellence in Programmatic Marketing
      • Excellence in Data-Driven Marketing
      • Excellence in CX/UX
      • Excellence in Innovation
      • Excellence in Digital Marketing
    • Three Silver Awards:
      • Excellence in Digital Marketing
      • Excellence in Integrated Marketing
      • Excellence in Insurance Marketing
    • Two Bronze Awards:
      • Excellence in Corporate Social Responsibility
      • Excellence in Mobile Marketing
    		 Marketing Magazine
    Creative Connections Award 2020
    • Platinum Award (under the category of “Companies with 4,500 corporate employees or fewer”)
    		 LIMRA
    The Outstanding Brand Awards 2020
    • “Group Medical Insurance Service” category
    		 Economic Digest
    Mob-Ex Awards 2019
    • Best Insight Driven Mobile Marketing – Silver
    • Best App Lifestyle/Entertainment – Bronze
    		 Marketing Magazine
    Asia e-Commerce Awards 2019
    • Best of Show - Brand
    • Best e-Commerce - Financial Services – Gold
    • Best Solution - Sales Lead Generation – Gold
    • Best e-Commerce Strategies – Gold
    • Best User Experience – Silver
    		Marketing Magazine
    Sing Tao Parents’ Choice Brand Awards 2019
    • Critical Illness Insurance Award (5 consecutive years)
    		 Sing Tao Daily & Smart Parents Magazine
    Banking & Finance Awards 2019
    • Excellence Award for Most Innovative Insurance Product (2 consecutive years)
    		 Sky Post
    Ohpama Brand Awards 2019
    • Pama Most Favourite Health Protection Award (3 consecutive years)
    		 Ohpama.com
    Best Buzz Rankings 2020:
    • No.1 in Hong Kong Insurance Sector

    BrandIndex 2019 Best Brand Rankings:
    • Brand Health Rankings 2019: Hong Kong (No.1 in Insurance Sector)
    • NextGen Word of Mouth Rankings 2019: Hong Kong (No.1 in Insurance Sector and No.3 from all industry sectors)
    • Brand Buzz Rankings 2019: Hong Kong (No.1 in Insurance Sector and No.9 from all industry sectors)
    • Workforce Rankings 2019: Hong Kong (No.1 in Insurance Sector)
    		 YouGov
    MPF Funds
    MPF Awards 2021:
    • Gold Rated Scheme
    • Best Tax Deductible Voluntary Contribution (TVC) Provider
    • Socially Responsible
    • 1-Year Consistent Performer (Bond Fund)
    		 MPF Ratings
    Refinitiv Lipper Fund Awards 2020 Hong Kong
    • Best Fund Over 10 Years - Equity Global
    • Best Fund Over 10 Years - Equity US
    		 Refinitiv
    BENCHMARK Fund of the Year Awards 2020 (Top Performing MPF Awards)
    • Best-in-Class in Japan Equity category
    		 BENCHMARK Magazine
    Bloomberg Businessweek Top Fund Awards 2020
    • Best Performer (1-year) - Fixed Income - Global
    • Outstanding Performer (5-year) - Fixed Income - Global
    		 Bloomberg Businessweek (Chinese Edition)
    CSR-related
    Caring Company Logo 2020/21 (18 consecutive years) Hong Kong Council of Social Service (HKCSS)
    Médecins Sans Frontières Orienteering Competition Awards 2018 (17 consecutive years)
    • Top 10 Most Supporting Organisations Award
    • Top Fundraising Award
    		Médecins Sans Frontières (MSF)
    Outstanding Corporate Social Responsibility Award (7 consecutive years) Mirror Magazine
    2019 & 2020 Give Blood Alliance
    • Gold Award
    		 Hong Kong Red Cross Blood Transfusion Service
    HR-related
    Brandon Hall Group Human Capital Management Excellence Awards 2019
    • Best Learning Program Supporting a Change Transformation Business Strategy
    		Brandon Hall Group
    CTGoodjobs Best HR Awards 2020
    • Best Employee Engagement Strategy Award – Grand Award
    • Best Innovative L&D Initiative Award – Grand Award
    • Best Talent Management Strategy Award – Platinum

    CTGoodjobs Best HR Awards 2019
    • Best Graduate Recruitment and Management Trainee Programme - Platinum Award
    		 CTGoodjobs
    Employer of Choice Award (2019 & 2020)
    • Employer of Choice Award
    • Employee Engagement Award
    • Appreciation Culture Award
    		 JobMarket
    Good MPF Employer Award 2018 - 19
    • Good MPF Employer Award
    • e-Contribution Award
    • MPF Support Award
    		 The Mandatory Provident Fund Scheme Authority
    The SPARK Awards for Media Excellence 2020
    • Best Use of Data-Driven Strategy – Bronze Award
    		 Marketing Magazine
    HR Distinction Awards 2020
    • Excellence in Graduate Recruitment / Development - Gold Award
    • Excellence in Leadership Development - Gold Award
    • Excellence in Employee Work-Life Balance - Gold Award
    • Excellence in Change Management – Silver Award
    • Excellence in Employee Development – Silver Award
    • Excellence in Employee Wellbeing – Bronze Award
    • Excellence in Workplace Culture – Bronze Award
    • Excellence in HR Digitalisation – Bronze Award
    		 Human Resources
    Guinness World Records
    • The Longest Fist Bump Relay
    		 Guinness World Records
    Our Awards
    Reader’s Digest Trusted Brand Award in Hong Kong
    Contact aia

    We are pleased to announce that effective 22 February 2021, our customer service in Hong Kong will resume normal.

    However, in response to the government’s latest anti-pandemic measures in Macau, effective 10 August 2021, we will have new arrangements on the following services until further notice. We are sorry for any inconvenience that may cause.

    Macau:

    • Customer Service Centre & Hotline Service:
      • Monday - Friday; 10am – 4pm.
    • Cashier Office:
      • Monday - Friday; 8:45am – 5:15pm.

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia

    We are pleased to announce that effective 22 February 2021, our customer service in Hong Kong will resume normal.

    However, in response to the government’s latest anti-pandemic measures in Macau, effective 10 August 2021, we will have new arrangements on the following services until further notice. We are sorry for any inconvenience that may cause.

    Macau:

    • Customer Service Centre & Hotline Service:
      • Monday - Friday; 10am – 4pm.
    • Cashier Office:
      • Monday - Friday; 8:45am – 5:15pm.

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

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