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      Relieve financial burden when serious illness strikes
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      A game changing wellness programme that redefines the traditional concept of insurance and reward you to live a healthy lifestyle
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      A comprehensive retirement solutions for employees and self-employed persons
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      Support your HR strategies with flexible and cost-effective plans to protect your employees
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    • Our Awards

    Award list (2019-2021)

    At AIA, we have always placed a strong emphasis on innovation, quality customer service and professionalism, and it’s with this focus that we are proud to have gained widespread recognition and won numerous industry accolades.

    Award Organiser
    Capability-related
    Hong Kong Insurance Awards 2020

    Six Grand Awards:
    • Outstanding Customer Services Award
    • Outstanding MPF/Employees’ Benefit Product/Service Award
    • Outstanding Initiative on Community Health Crisis Award – Life Insurance
    • Most Innovative Product/Service Award – Life Insurance (Wealth)
    • Outstanding Agent of the Year: Mr. Wave Chow, Senior District Director of UTOPIA District
    • Outstanding Community Intermediary of the Year: Ms. Lisa Tsui, Senior District Director of CHAMP MVP District

    Six Top-three Finalists:
    • Outstanding Training and Development Award
    • Outstanding Integrated Marketing Strategies Award
    • Outstanding Digital Marketing Campaign Award
    • Excellence in Digital Transformation Award
    • Most Innovative Product/Service Award – General Insurance
    • Outstanding Young Professional of the Year – Intermediary: Ms. Sheria Li, District Director of CHAMP SUPERNOVA District
    		 The Hong Kong Federation of Insurers (HKFI)
    Greater Bay Area Insurance Award 2020 – Hong Kong Region
    • Outstanding InsurTech Award
    • Outstanding Online Platform Award
    • Outstanding Training and Development Award
    		 Metro Finance
    Financial Education Champion Award 2020 (2 consecutive years) Investor and Financial Education Council (IFEC)
    IFPHK Financial Education Leadership Awards 2020
    • Corporate Financial Education Leadership - Gold Award (3 consecutive years)
    • Corporate Financial Education Leadership for the Best Advocate
    		 Institute of Financial Planners of Hong Kong (IFPHK)
    Accredited Professional Financial Planning Firm 2021 (7 consecutive years) Institute of Financial Planners of Hong Kong (IFPHK)
    Best SME’s Partner Award 2020 (3 consecutive years) Hong Kong General Chamber of Small and Medium Business
    Hong Kong Service Awards 2020
    • Insurance category (9 consecutive years)
    • MPF category (8 consecutive years)
    		 Eastweek
    Sing Tao Service Awards 2019
    • "Life Insurance Services" category (3 consecutive years)
    		 Sing Tao Daily
    Celent Model Insurer 2020 Awards
    • “Model Insurer of the Year”, the highest honour of the Awards
    		 Celent
    HKACE Customer Service Excellence Award 2019
    Silver Awards:
    • Outstanding Customer Service Program Award
    • Team Award - Internal Support Service

    Bronze Awards:
    • Individual Award - Contact Centre Service
    • Individual Award - Field & Special Service
    • Individual Award - Internal Support Service

    Merit Award:
    • Individual Award - Counter Service
    		 Hong Kong Association for Customer Service Excellence (HKACE)
    HKMA Award for Excellence in Training and Development 2020
    • Trainer of the Year
    • Distinguished Trainer Award
    • Outstanding New Trainer Award
    		 The Hong Kong Management Association (HKMA)
    International Finance Awards 2019
    • The Best Hong Kong Life Insurance Company
    		 International Finance Magazine
    Brand image-related
    Reader’s Digest Trusted Brand Awards 2020 (17 consecutive years)
    • AIA Hong Kong: “Trusted Brand Platinum Award – Insurance Company for Hong Kong” (7 consecutive years)
    • AIA Hong Kong: “Trusted Brand Gold Award – Provident Fund for Hong Kong” (5 consecutive years)
    • AIA Group: “Trusted Brand Asia Gold Award” (17 consecutive years)
    		 Reader’s Digest
    Marketing Excellence Awards 2020
    • “Marketer of the Year”, the highest honour of the Awards (3 consecutive years)
    • Seven Gold Awards:
      • Excellence in Branded Content
      • Excellence in Use of Technology
      • Excellence in Programmatic Marketing
      • Excellence in Data-Driven Marketing
      • Excellence in CX/UX
      • Excellence in Innovation
      • Excellence in Digital Marketing
    • Three Silver Awards:
      • Excellence in Digital Marketing
      • Excellence in Integrated Marketing
      • Excellence in Insurance Marketing
    • Two Bronze Awards:
      • Excellence in Corporate Social Responsibility
      • Excellence in Mobile Marketing
    		 Marketing Magazine
    Creative Connections Award 2020
    • Platinum Award (under the category of “Companies with 4,500 corporate employees or fewer”)
    		 LIMRA
    The Outstanding Brand Awards 2020
    • “Group Medical Insurance Service” category
    		 Economic Digest
    Mob-Ex Awards 2019
    • Best Insight Driven Mobile Marketing – Silver
    • Best App Lifestyle/Entertainment – Bronze
    		 Marketing Magazine
    Asia e-Commerce Awards 2019
    • Best of Show - Brand
    • Best e-Commerce - Financial Services – Gold
    • Best Solution - Sales Lead Generation – Gold
    • Best e-Commerce Strategies – Gold
    • Best User Experience – Silver
    		Marketing Magazine
    Sing Tao Parents’ Choice Brand Awards 2019
    • Critical Illness Insurance Award (5 consecutive years)
    		 Sing Tao Daily & Smart Parents Magazine
    Banking & Finance Awards 2019
    • Excellence Award for Most Innovative Insurance Product (2 consecutive years)
    		 Sky Post
    Ohpama Brand Awards 2019
    • Pama Most Favourite Health Protection Award (3 consecutive years)
    		 Ohpama.com
    BrandIndex 2019 Best Brand Rankings:
    • Brand Health Rankings 2019: Hong Kong (No.1 in Insurance Sector)
    • NextGen Word of Mouth Rankings 2019: Hong Kong (No.1 in Insurance Sector and No.3 from all industry sectors)
    • Brand Buzz Rankings 2019: Hong Kong (No.1 in Insurance Sector and No.9 from all industry sectors)
    • Workforce Rankings 2019: Hong Kong (No.1 in Insurance Sector)
    		 YouGov
    MPF Funds
    MPF Awards 2020:
    • Best Tax Deductible Voluntary Contribution (TVC) Provider
    • MPF Ratings Silver Rated Scheme 2020
    • Best Employer Servicing 2020
    • Socially Responsible 2020
    • 10-Year Consistent Performer 2020 (Equity – Regional ex Asia)
    • 1-Year Consistent Performer 2020 (Equity – Global)
    		 MPF Ratings
    Refinitiv Lipper Fund Awards 2020 Hong Kong
    • Best Fund Over 10 Years - Equity Global
    • Best Fund Over 10 Years - Equity US
    		 Refinitiv
    Benchmark Fund of the Year Awards 2019 (MPF)
    • Best-in-Class - Asia Fixed Income category
    		 Benchmark Magazine
    Top Fund Awards 2019
    • Best Performer (10 years): Equity - Greater China (MPF)
    		 Bloomberg Businessweek/Chinese Edition
    CSR-related
    Caring Company Logo (17 consecutive years) Hong Kong Council of Social Service (HKCSS)
    Médecins Sans Frontières Orienteering Competition Awards 2018 (17 consecutive years)
  • Top 10 Most Supporting Organisations Award
  • Top Fundraising Award
    		• Médecins Sans Frontières (MSF)
    Outstanding Corporate Social Responsibility Award (7 consecutive years) Mirror Magazine
    Our Awards
    Reader’s Digest Trusted Brand Award in Hong Kong
    Contact aia

    To fight against COVID-19 and in response to the government’s latest anti-pandemic measures, effective 2 December 2020, we will have new arrangements on the following services until further notice. We are sorry for any inconvenience that may cause.

    Hong Kong

    • Customer Service Centres & Cashier Offices:
      • For Customer Service Centre & its Cashier Office located in North Point, service hours will be adjusted to 10am – 5pm, Monday to Friday. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).
      • Customer Service Centres & its Cashier Office located in Kwun Tong will suspend their service.

    • Hotline Services:
      • All hotline services will remain normal.

     

    Macau

    • Customer Service Centres & Hotline Service:
      • Monday - Friday; 10am - 4pm

    • Cashier Office:
      • Monday - Friday; 8:45am – 5:15pm.

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia

    To fight against COVID-19 and in response to the government’s latest anti-pandemic measures, effective 2 December 2020, we will have new arrangements on the following services until further notice. We are sorry for any inconvenience that may cause.

    Hong Kong

    • Customer Service Centres & Cashier Offices:
      • For Customer Service Centre & its Cashier Office located in North Point, service hours will be adjusted to 10am – 5pm, Monday to Friday. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).
      • Customer Service Centres & its Cashier Office located in Kwun Tong will suspend their service.

    • Hotline Services:
      • All hotline services will remain normal.

     

    Macau

    • Customer Service Centres & Hotline Service:
      • Monday - Friday; 10am - 4pm.
    • Cashier Office:
      • Monday - Friday; 8:45am – 5:15pm.

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau
     
    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

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