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      Government-certified medical protection plans providing medical cover, with premiums that are eligible for tax deductions
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      A comprehensive retirement solutions for employees and self-employed persons
    • GROUP INSURANCE

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      A comprehensive retirement solutions for employers
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      There is no better feeling in life than being healthy.
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      Concentrate on getting well without financial worries
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      Comprehensive protection saves you the financial hassle in dealing with the unexpected
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      Realise your lifelong dreams by accumulating wealth today
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      Move towards a fulfilling life in retirement
  • About AIA

    About AIA

    For a century, AIA has served the ever-changing needs of millions of people all across the Asia-Pacific region.

    DISCOVER KEY CORPORATE FACTS ABOUT AIA HONG KONG & MACAU
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      Go to AIA iShop now
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    SAY THANK YOU

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      Easy payment for short payment of new policy, renewal premium of the General Insurance (only applicable for products with policy prefix of "C"), renewal fee of AIA Vitality membership & outstanding Levy
    • FOREIGN EXCHANGE RATES

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      & Get help with your claims

    • AIA EVEREST

      Useful information about AIA Everest
    • Health & Wellness 360

      For your health, we go beyond insurance
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      New Technology Offers Instant Review of 3D Protection Gap
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      Common Reporting Standard (CRS) video, Information about the Insurance Authority collecting levy on insurance premiums
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    • Our Awards

    Award list

    At AIA, we have always placed a strong emphasis on innovation, quality customer service and professionalism, and it’s with this focus that we are proud to have gained widespread recognition and won numerous industry accolades.

    Award Organiser
    Capability-related
    Hong Kong Insurance Awards 2021
    • Grand Award: “Outstanding Customer Services Award”
    • Grand Award: “Outstanding MPF/Employees’ Benefit Product/Service Award”
    • Top-three Finalist: “Excellence in ESG and Sustainability Award”
    • Top-three Finalist: “Outstanding Corporate Social Responsibility Award”
    • Top-three Finalist: “Outstanding Integrated Marketing Strategies Award”
    • Top-three Finalist: “Most Innovative Product/Service Award – Life Insurance (Health)”
    • Top-three Finalist: “Outstanding Agent of the Year” (Ms. Cissy Wong, Senior District Director of CHAMP ACE District)
    • Top-three Finalist: “Outstanding Community Intermediary of the Year” (Ms. Karine Lam, District Director of I District)
    • Top-three Finalist: “Outstanding Young Professional of the Year – Intermediary” (Mr. Matthew Lo, District Director of CHAMP UFAA District)
    		 The Hong Kong Federation of Insurers (HKFI)
    Greater Bay Area Insurance Award 2021 – Hong Kong Region
    • Outstanding Anti-COVID19 Contribution Award of the Year
    • Outstanding Critical Illness Protection Product Award
    • Outstanding InsurTech Award
    • Outstanding Marketing Strategies Award – New Media
    • Outstanding Online Platform Award
    		 Metro Finance
    Greater Bay Area Outstanding Enterprise Awards 2021 HK01
    01 Gold Medal Awards 2020
    • Excellence Award of Innovative Technology
    • Excellence Award of Talent Training & Development
    • Excellence Award of Integrated Marketing Strategy
    		 HK01
    Financial Education Champion Award 2020 (2 consecutive years) Investor and Financial Education Council (IFEC)
    IFPHK Financial Education Leadership Awards 2021
    • Corporate Financial Education Leadership – Gold Award (4 consecutive years)
    		 Institute of Financial Planners of Hong Kong (IFPHK)
    Best SME’s Partner Award 2021 (4 consecutive years) Hong Kong General Chamber of Small and Medium Business
    Hong Kong Service Awards 2021
    • “Honour of Excellence”
    • “Insurance Service” Award (10 consecutive years)
    • “MPF Service” Award (9 consecutive years)
    • “Voluntary Health Insurance Scheme (VHIS)” Award
    		 Eastweek
    Sing Tao Service Awards 2020
    • “Voluntary Health Insurance Scheme” category
    • “MPF Services” category
    		 Sing Tao Daily
    Celent Model Insurer Awards 2021
    • Model Insurer Awards – Digital and Emerging Technologies
    • Model Insurer Awards – Innovation Execution
    • Model Insurer Awards – Customer Experience Transformation
    		 Celent
    HKMA Award for Excellence in Training and Development 2020
    • Trainer of the Year
    • Distinguished Trainer Award
    • Outstanding New Trainer Award
    		 The Hong Kong Management Association (HKMA)
    Brand image-related
    Reader’s Digest Trusted Brand Awards 2021 (18 consecutive years)
    • AIA Hong Kong: “Platinum Trusted Brand Award – Insurance Company for Hong Kong” (8 consecutive years)
    • AIA Hong Kong: “Gold Trusted Brand Award – Provident Fund for Hong Kong” (6 consecutive years)
    • AIA Group: “Asia Trusted Brand Award – Insurance Company” (18 consecutive years)
    		 Reader’s Digest
    Marketing Excellence Awards 2021
    • Three Gold Awards:
      • Excellence in Advertising
      • Excellence in Digital Marketing
      • Excellence in Use of Technology
    • Two Silver Awards:
      • Excellence in Corporate Social Responsibility
      • Excellence in Insurance Marketing
    • Two Bronze Awards:
      • Excellence in Innovation
      • Excellence in Digital Marketing
    		 Marketing Magazine
    Creative Connections Award 2020
    • Platinum Award (under the category of “Companies with 4,500 corporate employees or fewer”)
    		 LIMRA
    The Outstanding Brand Awards 2020
    • “Group Medical Insurance Service” category
    		 Economic Digest
    Mob-Ex Awards 2021
    • Best Use of Mobile – Financial Services – Gold
    • Best Result-Driven Mobile Campaign – Gold
    • Most Engaging Mobile Campaign – Gold
    • Best Use of Mobile – Insurance Services – Gold
    • Best Mobile-Based Launch/Rebranding – Gold
    • Most Innovative Use of Mobile Technology – Silver
    • Best Use of Mobile – Customer Engagement – Silver
    		 Marketing Magazine
    Asia e-Commerce Awards 2021
    • Top Honour: “Best of Show – Brand”
    • Best e-Commerce Campaign – Gold
    • Best Solution – Sales Lead Generation – Gold
    • Best e-Commerce Innovation – Gold
    • Best e-Commerce – Financial Services – Silver
    • Best e-Commerce Strategy – Silver
    		 Marketing Magazine
    Ohpama Brand Awards 2020
    • Most Favourite Health Protection Award
    • Most Favourite Retirement Protection Award
    		 Parenting media "Ohpama.com”
    Finance Purchase Funnel Rankings 2021:
    • Ranks first in the Hong Kong insurance sector, emerging as the “Most Considered Insurance Brand” in Hong Kong

    Best Buzz Rankings 2020:
    • No.1 in Hong Kong Insurance Sector

    BrandIndex 2019 Best Brand Rankings:
    • Brand Health Rankings 2019: Hong Kong (No.1 in Insurance Sector)
    • NextGen Word of Mouth Rankings 2019: Hong Kong (No.1 in Insurance Sector and No.3 from all industry sectors)
    • Brand Buzz Rankings 2019: Hong Kong (No.1 in Insurance Sector and No.9 from all industry sectors)
    • Workforce Rankings 2019: Hong Kong (No.1 in Insurance Sector)
    		 YouGov
    Kantar BrandZ™'s Top 100 Most Valuable Global Brands 2021
    • Ranked among Kantar BrandZ™'s Top 100 Most Valuable Global Brands for the sixth consecutive year
    • Being the only Hong Kong brand in this global ranking this year
    • AIA’s brand value reached US$20.6 billion, an increase of nearly 16% from US$17.8 billion last year
    		 Kantar BrandZ™
    MPF Funds
    MPF Awards 2021:
    • Gold Rated Scheme
    • Best Tax Deductible Voluntary Contribution (TVC) Provider
    • Socially Responsible
    • 1-Year Consistent Performer (Bond Fund)
    		 MPF Ratings
    Refinitiv Lipper Fund Awards 2020 Hong Kong
    • Best Fund Over 10 Years - Equity Global
    • Best Fund Over 10 Years - Equity US
    		 Refinitiv
    BENCHMARK Fund of the Year Awards 2020 (Top Performing MPF Awards)
    • Best-in-Class in Japan Equity category
    		 BENCHMARK Magazine
    Bloomberg Businessweek Top Fund Awards 2021
    • Best Performer (1-year return) – Asia Pacific Equity
    • Best Performer (1-year return) – US Equity
    • Outstanding Performer (1-year return) – Europe Equity
    • Outstanding Performer (5-year return) – Asia Pacific Equity
    		 Bloomberg Businessweek (Chinese Edition)
    CSR-related
    Caring Company Logo 2020/21 (18 consecutive years) Hong Kong Council of Social Service (HKCSS)
    2019 & 2020 Give Blood Alliance
    • Gold Award
    		 Hong Kong Red Cross Blood Transfusion Service
    HR-related
    Brandon Hall Group Human Capital Management Excellence Awards 2019
    • Best Learning Program Supporting a Change Transformation Business Strategy
    		 Brandon Hall Group
    Classified Post HR Appreciation Awards
    • HR Best Practice – Training & Development – Grand Award
    • HR Best Practice – Business Partner – Grand Award
    		 Classified Post
    CTGoodjobs Best HR Awards 2021
    • Best Corporate Social Responsibility Award – Grand Award
    • Best Employer Branding Video Award – Grand Award
    • Best in HR Digitalisation Award – Grand Award

    CTGoodjobs Best HR Awards 2020
    • Best Employee Engagement Strategy Award – Grand Award
    • Best Innovative L&D Initiative Award – Grand Award
    • Best Talent Management Strategy Award – Platinum
    		 CTGoodjobs
    Employer of Choice Award (2019 & 2020)
    • Employer of Choice Award
    • Employee Engagement Award
    • Appreciation Culture Award
    		 JobMarket
    Good MPF Employer Award 2018 – 19
    • Good MPF Employer Award
    • e-Contribution Award
    • MPF Support Award
    		 The Mandatory Provident Fund Scheme Authority
    LinkedIn Talent Awards 2021
    • Best Talent Insights Pioneer – Finalist
    		 LinkedIn
    The SPARK Awards for Media Excellence 2020
    • Best Use of Data-Driven Strategy – Bronze Award
    		 Marketing Magazine
    HR Distinction Awards 2020
    • Excellence in Graduate Recruitment / Development - Gold Award
    • Excellence in Leadership Development - Gold Award
    • Excellence in Employee Work-Life Balance - Gold Award
    • Excellence in Change Management – Silver Award
    • Excellence in Employee Development – Silver Award
    • Excellence in Employee Wellbeing – Bronze Award
    • Excellence in Workplace Culture – Bronze Award
    • Excellence in HR Digitalisation – Bronze Award
    		 Human Resources
    Guinness World Records
    • The Longest Fist Bump Relay
    		 Guinness World Records
    Our Awards
    Reader’s Digest Trusted Brand Award in Hong Kong
    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

    AIA.COM

    Visit our corporate site to learn more about AIA.

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