Skip to main content
  • ENG
  • 繁體
  • 简体
  • Search
  • home
  • Our Products
    • Savings Insurance
    • Insurance with Investment Focus
    • Life Protection
    • Critical Illness Protection
    • Medical Protection
    • Severity-Based Health Protection
    • Voluntary Health Insurance Scheme
    • Retirement Income
    • Investment-Linked Assurance Schemes
    • Accident & Other Protections
    • AIA Vitality
    • MPF / ORSO / MACAU PENSION (Members)
    • GROUP INSURANCE
    • MPF / ORSO / MACAU PENSION (Employers)
  • Life Challenges
    • Leading a Healthier Life
    • Plan for Your Children’s Education
    • Lessen the Impact of Critical Illness
    • Prepare for Medical Expenses
    • Start Building Your Fortune
    • Enjoy Your Retirement
  • About AIA
    • Message from Our Leader
    • Careers
    • Caring for the Community
    • Service Pledge
    • Media Centre & Corporate Factsheet
    • Recent Promotion
    • Agency Recognition
    • Distribution Partners
    • Awards
  • iShop
    • INTERESTED IN BUYING AIA PRODUCTS?
  • Help & Support
    • Contact Information
    • Payment Options
    • Online Payment with Visa / MasterCard / AMEX / PayMe / FPS
    • Foreign Exchange Rates
    • Health Care & Claims
    • Investment Information
    • Form Library
    • Product Brochure Library
    • Find Network Provider
    • Claims Corner
    • Calculators
    • Useful Information (Individuals)
    • Important Information (Individuals)
    • “AIA Connect” Mobile App
    • Useful Information (Group Insurance)
    • Important Information (Group Insurance/MPF/ Pension)
    • ONLINE MPF ASSETS TRANSFER
    • AIA EVEREST
    • Health & Wellness 360
    • 3D Protection Index
    • WORKWELL WITH AIA
  • My AIA
    • AIA Vitality
    • Customer Corner
    • Agency Corner
    • Partnership Distribution Corner
    • Assignee Corner
    • AIA CONNECT
    • Employee Benefits
    • MPF Employer
    • MPF Employee/Self-employed
    • MPF Broker
    • ORSO Employer
    • ORSO Employee
    • ORSO Broker
    • MACAU PENSION Employer
    • MACAU PENSION Employee
    • MACAU PENSION Broker
  • Life Stages
    Learn more about the needs of different life stages and the solutions we can offer.
  • Personal Medical Case Management service
    Take care of your medical and emotional needs throughout your healthcare journey.
  • Important Information
  • Medical Expense Pre-approval Service
  • Universal Life and Participating Products
  • AIA Smart Bundle Solutions
  • Careers
AIA
  • Our Products

    Our Products

    Find our products and services according to your insurance needs.

    See more

    Life Stages

    Which life stages are you in? We understand your needs and are committed to offering the right solutions that cater to your evolving needs.​

    See more

    For Individuals

    For Corporations

    • Savings Insurance

      Grow and protect your wealth
    • Insurance with Investment Focus

      Grow your savings with investments
    • Life Protection

      Provide financial peace of mind in case worst should happen
    • Critical Illness Protection

      Relieve financial burden when serious illness strikes
    • Medical Protection

      Support for medical expenses
    • Severity-Based Health Protection

      Benefit pay-out based on your illness severity level
    • Voluntary Health Insurance Scheme

      Government-certified medical protection plans providing medical cover, with premiums that are eligible for tax deductions
    • Retirement Income

      Prepare for your retirement
    • Investment-Linked Assurance Schemes

      Make your own investment decisions
    • Accident & Other Protections

      Protect against accidents and other unforeseen events
    • AIA Vitality

      A game changing wellness programme that redefines the traditional concept of insurance and reward you to live a healthy lifestyle
    • MPF / ORSO / MACAU PENSION (Members)

      A comprehensive retirement solutions for employees and self-employed persons
    • GROUP INSURANCE

      Support your HR strategies with flexible and cost-effective plans to protect your employees
    • MPF / ORSO / MACAU PENSION (Employers)

      A comprehensive retirement solutions for employers
  • Life Challenges

    Life Challenges

    What matters to you most?

    View all life challenges
    • Leading a Healthier Life

      There is no better feeling in life than being healthy.
    • Plan for Your Children’s Education

      Start an education fund as soon as possible to ensure your children’s bright future
    • Lessen the Impact of Critical Illness

      Concentrate on getting well without financial worries
    • Prepare for Medical Expenses

      Comprehensive protection saves you the financial hassle in dealing with the unexpected
    • Start Building Your Fortune

      Realise your lifelong dreams by accumulating wealth today
    • Enjoy Your Retirement

      Move towards a fulfilling life in retirement
  • About AIA

    About AIA

    For a century, AIA has served the ever-changing needs of millions of people all across the Asia-Pacific region.

    DISCOVER KEY CORPORATE FACTS ABOUT AIA HONG KONG & MACAU
    • Message from Our Leader

      Our people are the founders of our success
    • Careers

      Explore opportunities to work at AIA
    • Caring for the Community

      Activities that connect with and contribute to the community
    • Service Pledge

      Standard processing time of our services
    • Media Centre & Corporate Factsheet

      News and information about AIA
    • Recent Promotion

      Our latest campaigns
    • Agency Recognition

      Recognising the achievement of our agency force
    • Distribution Partners

      Find out more about our network of partners
    • Awards

      Our Awards
  • iShop

    AIA iShop

    Find the right insurance at your fingertips

    SEE MORE
    • INTERESTED IN BUYING AIA PRODUCTS?

      Go to AIA iShop now
  • Help & Support

    Help & Support

    We strive to assist you for all your inquiries with high touch customer service.

    Contact AIA

    Service Appreciation

    Show your appreciation for someone who has helped you.

    SAY THANK YOU

    Health & Wellness 360

    For your health, we go beyond insurance

    Know More

    For Individuals

    For Corporations

    • Contact Information

      Have a question? Let us help you
    • Payment Options

      Find a payment option that works for you
    • Proceed Online Payment with FPS / PayMe / Visa / MasterCard / AMEX

      Easy payment for short payment of new policy, renewal premium of the General Insurance (only applicable for products with policy prefix of "C"), renewal fee of AIA Vitality membership & outstanding Levy
    • FOREIGN EXCHANGE RATES

      Exchange rate of foreign currencies to Hong Kong Dollar
    • Health Care & Claims

      Taking care of your own health by being a smart consumer
      & Get help with your claims

    • AIA EVEREST

      Useful information about AIA Everest
    • Health & Wellness 360

      For your health, we go beyond insurance
    • 3D Protection Index

      New Technology Offers Instant Review of 3D Protection Gap
    • Investment Information

      Get information on investment options and valuation day
    • Form Library

      A selection of forms you can download, fill in and send back to us
    • Product Brochure Library

      A selection of product brochures you can download
    • Find Network Provider

      Find out more about the mobile app that can help you find medical help
    • Useful Information

      Common Reporting Standard (CRS) video, Information about the Insurance Authority collecting levy on insurance premiums
    • Important Information

      Important information that you should know
    • “AIA Connect” Mobile App

      Learn more about the new features of this newly redesigned mobile app
    • Contact Information

      Have a question? Let us help you
    • Claims Corner

      Get help with your claims
    • Calculators

      Tools to manage your retirement and pension scheme
    • ONLINE MPF ASSETS TRANSFER

      Consolidate personal account(s) or transfer MPF assets to AIA
    • Form Library

      A selection of forms you can download, fill in and send back to us
    • Product Brochure Library

      A selection of product brochures you can download
    • Important & Useful Information

      Important and useful information that you should know
    • WORKWELL WITH AIA

      Support you in achieving overall wellbeing
  • My AIA

    My AIA

    Login or register to access and manage all your policies, claims and more.

    • AIA Vitality
      Customer Corner
      Agency Corner
      Partnership Distribution Corner
      Assignee Corner
      AIA CONNECT
      Employee Benefits
    • Employer / HR Employee Doctor Agent/Broker
      MPF
    • Employer Employee/Self-employed Broker
      ORSO
    • Employer Employee Broker
      Macau Pension
    • Employer Employee Broker

    My AIA

    Login or register to access and manage all your policies, claims and more.

    • AIA Vitality
      Customer Corner
      Agency Corner
      Partnership Distribution Corner
      Assignee Corner
      AIA CONNECT
      Employee Benefits
    • Employer / HR Employee Doctor Agent/Broker
      MPF
    • Employer Member
      ORSO
    • Employer Member
  • Language Select
    • ENG
    • 繁體
    • 简体
  • Search
  • Contact Us
    • Call Us

      Monday - Friday: 9:00 a.m. – 6 p.m.;
      Saturday: 9:00 a.m. – 1:00 p.m.;
      Sunday & Public Holidays: Closed
    • Email Us
About AIA
Prev
Get in touch
Back to Top

  • {{title}}

    {{label}}

    • Our Awards

    Award list

    At AIA, we have always placed a strong emphasis on innovation, quality customer service and professionalism, and it’s with this focus that we are proud to have gained widespread recognition and won numerous industry accolades.

    Award Organiser
    Capability-related
    Hong Kong Insurance Awards 2021
    • Grand Award: “Outstanding Customer Services Award”
    • Grand Award: “Outstanding MPF/Employees’ Benefit Product/Service Award”
    • Top-three Finalist: “Excellence in ESG and Sustainability Award”
    • Top-three Finalist: “Outstanding Corporate Social Responsibility Award”
    • Top-three Finalist: “Outstanding Integrated Marketing Strategies Award”
    • Top-three Finalist: “Most Innovative Product/Service Award – Life Insurance (Health)”
    • Top-three Finalist: “Outstanding Agent of the Year” (Ms. Cissy Wong, Senior District Director of CHAMP ACE District)
    • Top-three Finalist: “Outstanding Community Intermediary of the Year” (Ms. Karine Lam, District Director of I District)
    • Top-three Finalist: “Outstanding Young Professional of the Year – Intermediary” (Mr. Matthew Lo, District Director of CHAMP UFAA District)
    		 The Hong Kong Federation of Insurers (HKFI)
    Greater Bay Area Insurance Award 2021 – Hong Kong Region
    • Outstanding Anti-COVID19 Contribution Award of the Year
    • Outstanding Critical Illness Protection Product Award
    • Outstanding InsurTech Award
    • Outstanding Marketing Strategies Award – New Media
    • Outstanding Online Platform Award
    		 Metro Finance
    Greater Bay Area Outstanding Enterprise Awards 2021 HK01
    01 Gold Medal Awards 2020
    • Excellence Award of Innovative Technology
    • Excellence Award of Talent Training & Development
    • Excellence Award of Integrated Marketing Strategy
    		 HK01
    Financial Education Champion Award 2020 (2 consecutive years) Investor and Financial Education Council (IFEC)
    IFPHK Financial Education Leadership Awards 2021
    • Corporate Financial Education Leadership – Gold Award (4 consecutive years)
    		 Institute of Financial Planners of Hong Kong (IFPHK)
    Best SME’s Partner Award 2021 (4 consecutive years) Hong Kong General Chamber of Small and Medium Business
    Hong Kong Service Awards 2021
    • “Honour of Excellence”
    • “Insurance Service” Award (10 consecutive years)
    • “MPF Service” Award (9 consecutive years)
    • “Voluntary Health Insurance Scheme (VHIS)” Award
    		 Eastweek
    Sing Tao Service Awards 2020
    • “Voluntary Health Insurance Scheme” category
    • “MPF Services” category
    		 Sing Tao Daily
    Celent Model Insurer Awards 2021
    • Model Insurer Awards – Digital and Emerging Technologies
    • Model Insurer Awards – Innovation Execution
    • Model Insurer Awards – Customer Experience Transformation
    		 Celent
    HKMA Award for Excellence in Training and Development 2020
    • Trainer of the Year
    • Distinguished Trainer Award
    • Outstanding New Trainer Award
    		 The Hong Kong Management Association (HKMA)
    Brand image-related
    Reader’s Digest Trusted Brand Awards 2021 (18 consecutive years)
    • AIA Hong Kong: “Platinum Trusted Brand Award – Insurance Company for Hong Kong” (8 consecutive years)
    • AIA Hong Kong: “Gold Trusted Brand Award – Provident Fund for Hong Kong” (6 consecutive years)
    • AIA Group: “Asia Trusted Brand Award – Insurance Company” (18 consecutive years)
    		 Reader’s Digest
    Marketing Excellence Awards 2021
    • Three Gold Awards:
      • Excellence in Advertising
      • Excellence in Digital Marketing
      • Excellence in Use of Technology
    • Two Silver Awards:
      • Excellence in Corporate Social Responsibility
      • Excellence in Insurance Marketing
    • Two Bronze Awards:
      • Excellence in Innovation
      • Excellence in Digital Marketing
    		 Marketing Magazine
    Creative Connections Award 2020
    • Platinum Award (under the category of “Companies with 4,500 corporate employees or fewer”)
    		 LIMRA
    The Outstanding Brand Awards 2020
    • “Group Medical Insurance Service” category
    		 Economic Digest
    Mob-Ex Awards 2021
    • Best Use of Mobile – Financial Services – Gold
    • Best Result-Driven Mobile Campaign – Gold
    • Most Engaging Mobile Campaign – Gold
    • Best Use of Mobile – Insurance Services – Gold
    • Best Mobile-Based Launch/Rebranding – Gold
    • Most Innovative Use of Mobile Technology – Silver
    • Best Use of Mobile – Customer Engagement – Silver
    		 Marketing Magazine
    Asia e-Commerce Awards 2021
    • Top Honour: “Best of Show – Brand”
    • Best e-Commerce Campaign – Gold
    • Best Solution – Sales Lead Generation – Gold
    • Best e-Commerce Innovation – Gold
    • Best e-Commerce – Financial Services – Silver
    • Best e-Commerce Strategy – Silver
    		 Marketing Magazine
    Ohpama Brand Awards 2020
    • Most Favourite Health Protection Award
    • Most Favourite Retirement Protection Award
    		 Parenting media "Ohpama.com”
    Finance Purchase Funnel Rankings 2021:
    • Ranks first in the Hong Kong insurance sector, emerging as the “Most Considered Insurance Brand” in Hong Kong

    Best Buzz Rankings 2020:
    • No.1 in Hong Kong Insurance Sector

    BrandIndex 2019 Best Brand Rankings:
    • Brand Health Rankings 2019: Hong Kong (No.1 in Insurance Sector)
    • NextGen Word of Mouth Rankings 2019: Hong Kong (No.1 in Insurance Sector and No.3 from all industry sectors)
    • Brand Buzz Rankings 2019: Hong Kong (No.1 in Insurance Sector and No.9 from all industry sectors)
    • Workforce Rankings 2019: Hong Kong (No.1 in Insurance Sector)
    		 YouGov
    Kantar BrandZ™'s Top 100 Most Valuable Global Brands 2021
    • Ranked among Kantar BrandZ™'s Top 100 Most Valuable Global Brands for the sixth consecutive year
    • Being the only Hong Kong brand in this global ranking this year
    • AIA’s brand value reached US$20.6 billion, an increase of nearly 16% from US$17.8 billion last year
    		 Kantar BrandZ™
    MPF Funds
    MPF Awards 2021:
    • Gold Rated Scheme
    • Best Tax Deductible Voluntary Contribution (TVC) Provider
    • Socially Responsible
    • 1-Year Consistent Performer (Bond Fund)
    		 MPF Ratings
    Refinitiv Lipper Fund Awards 2020 Hong Kong
    • Best Fund Over 10 Years - Equity Global
    • Best Fund Over 10 Years - Equity US
    		 Refinitiv
    BENCHMARK Fund of the Year Awards 2020 (Top Performing MPF Awards)
    • Best-in-Class in Japan Equity category
    		 BENCHMARK Magazine
    Bloomberg Businessweek Top Fund Awards 2021
    • Best Performer (1-year return) – Asia Pacific Equity
    • Best Performer (1-year return) – US Equity
    • Outstanding Performer (1-year return) – Europe Equity
    • Outstanding Performer (5-year return) – Asia Pacific Equity
    		 Bloomberg Businessweek (Chinese Edition)
    CSR-related
    Caring Company Logo 2020/21 (18 consecutive years) Hong Kong Council of Social Service (HKCSS)
    2019 & 2020 Give Blood Alliance
    • Gold Award
    		 Hong Kong Red Cross Blood Transfusion Service
    HR-related
    Brandon Hall Group Human Capital Management Excellence Awards 2019
    • Best Learning Program Supporting a Change Transformation Business Strategy
    		 Brandon Hall Group
    Classified Post HR Appreciation Awards
    • HR Best Practice – Training & Development – Grand Award
    • HR Best Practice – Business Partner – Grand Award
    		 Classified Post
    CTGoodjobs Best HR Awards 2021
    • Best Corporate Social Responsibility Award – Grand Award
    • Best Employer Branding Video Award – Grand Award
    • Best in HR Digitalisation Award – Grand Award

    CTGoodjobs Best HR Awards 2020
    • Best Employee Engagement Strategy Award – Grand Award
    • Best Innovative L&D Initiative Award – Grand Award
    • Best Talent Management Strategy Award – Platinum
    		 CTGoodjobs
    Employer of Choice Award (2019 & 2020)
    • Employer of Choice Award
    • Employee Engagement Award
    • Appreciation Culture Award
    		 JobMarket
    Good MPF Employer Award 2018 – 19
    • Good MPF Employer Award
    • e-Contribution Award
    • MPF Support Award
    		 The Mandatory Provident Fund Scheme Authority
    LinkedIn Talent Awards 2021
    • Best Talent Insights Pioneer – Finalist
    		 LinkedIn
    The SPARK Awards for Media Excellence 2020
    • Best Use of Data-Driven Strategy – Bronze Award
    		 Marketing Magazine
    HR Distinction Awards 2020
    • Excellence in Graduate Recruitment / Development - Gold Award
    • Excellence in Leadership Development - Gold Award
    • Excellence in Employee Work-Life Balance - Gold Award
    • Excellence in Change Management – Silver Award
    • Excellence in Employee Development – Silver Award
    • Excellence in Employee Wellbeing – Bronze Award
    • Excellence in Workplace Culture – Bronze Award
    • Excellence in HR Digitalisation – Bronze Award
    		 Human Resources
    Guinness World Records
    • The Longest Fist Bump Relay
    		 Guinness World Records
    Our Awards
    Reader’s Digest Trusted Brand Award in Hong Kong
    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

    AIA.COM

    Visit our corporate site to learn more about AIA.

    EXPLORE AIA
     
    AIA Vitality
    AIA iShop
    Sitemap
    About AIA 
    Media Centre
    Career
    Copyright © 2022 AIA Group Limited and its subsidiaries. All rights reserved."AIA Hong Kong", "AIA Macau", "AIA", the "Company", "we", "us" or "our" as used in this webpage refers to AIA International Limited (Incorporated in Bermuda with limited liability)
    Terms of Use | Privacy Statement | Code of Conduct |

    This website uses cookies for the purpose of enhancing your user experience. You can find more information on the types of cookies we collect, what we use these for, and how to manage your cookie settings in our Cookie Policy and Privacy Statement.