Skip to main content
  • ENG
  • 繁體
  • 简体
  • Search
  • PROFILE PROFILE
  • HOME HOME
  • ACCOUNT ACCOUNT
  • HEALTH HEALTH
  • AIA VITALITY AIA VITALITY
  • WALLET WALLET
  • Customer Corner Customer Corner
  • MPF/ORSO/MACAU PENSION MPF/ORSO/MACAU PENSION
  • EMPLOYEE BENEFITS EMPLOYEE BENEFITS
  • AIA Vitality
    The science-backed wellness programme that works with you and rewards you for the healthy choices you make.
  • Life Stages
    Learn more about the needs of different life stages and the solutions we can offer.
  • Call Us

    HONG KONG
    (852) 2232-8888

    MACAU
    (853) 8988-1822

    Monday - Friday: 8:45 a.m. – 7 p.m.;
    Saturday: 9:00 a.m. – 1:00 p.m.;
    Sunday & Public Holidays: Closed

  • Email Us

AIA
  • PROFILE
  • HOME
  • ACCOUNT
  • HEALTH
  • AIA VITALITY
  • WALLET
  • Customer Corner
  • MPF/ORSO/MACAU PENSION
  • EMPLOYEE BENEFITS
  • Language Select
    • ENG
    • 繁體
    • 简体
  • Search
  • Contact Us
    • Call Us

      HONG KONG
      (852) 2232-8888

      MACAU
      (853) 8988-1822

      Monday - Friday: 8:45 a.m. – 7 p.m.;
      Saturday: 9:00 a.m. – 1:00 p.m.;
      Sunday & Public Holidays: Closed

    • Email Us

  • Profile
  • Notifications
    • See All Notifications
  • Logout
About AIA
|
Get in touch
Back to Top
  • {{title}}

    {{label}}
  • Our Service Pledge

    We understand what our customers need at different moments. We pledge to process services that matter to customers according to these standards:

    Service Service Pledge
    Underwriting Provide preliminary underwriting decision for new policies submitted via e-Application 2 working days
    Policy Service Complete processing of online self-requests submitted via AIA Connect or Customer Corner (fund switching, policy loan, policy value withdrawal, e-Advice registration, e-BankIn registration, change of contact information) Processed within same day
    Claims Provide preliminary claim decision for group medical claims submitted via AIA Connect or Employee Care Application 3 working days
    Provide response to booking request for panel doctor received via AIA Connect and hotline 4 working hours
    Provide response to Medical Expense Pre-approval for outpatient and inpatient services 2 working days

    Remark : Each service has its own set of service terms, please read it through before submitting the request. Time of payment/deposit is subject to the clearing process of individual financial institutions.

    Contact aia

    We are pleased to announce that effective 22 February 2021, our customer service in Hong Kong will resume normal. However, please take note of the following special service hours for Macau.

    Macau

    • Customer Service Centres & Hotline Service:
      • 10am - 4pm (Monday - Friday)

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia

    We are pleased to announce that effective 22 February 2021, our customer service in Hong Kong will resume normal. However, please take note of the following special service hours for Macau.

    Macau

    • Customer Service Centres & Hotline Service:
      • 10am - 4pm (Monday - Friday)

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau
     
    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Explore aia

    AIA.COM
    AIA Vitality
    AIA MPF

    about aia

    Media Center
    Career
    Go to

    AIA.COM

    Visit our corporate site to learn more about AIA.

    EXPLORE AIA
     
    AIA Vitality
    AIA iShop
    Sitemap
    About AIA 
    Media Centre
    Career

    Copyright © 2021, AIA Group Limited and its subsidiaries. All rights reserved."AIA Hong Kong", "AIA Macau", "AIA", the "Company", "we", "us" or "our" as used in this webpage refers to AIA International Limited (Incorporated in Bermuda with limited liability)
    Terms of Use | Privacy Statement | Code of Conduct

    This website uses cookies for the purpose of enhancing your user experience. You can find more information on the types of cookies we collect, what we use these for, and how to manage your cookie settings in our Cookie Policy and Privacy Statement .