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    (853) 8988-1822

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    Saturday: 9:00 a.m. – 1:00 p.m.;
    Sunday & Public Holidays: Closed

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      HONG KONG
      (852) 2232-8888

      MACAU
      (853) 8988-1822

      Monday - Friday: 8:45 a.m. – 7 p.m.;
      Saturday: 9:00 a.m. – 1:00 p.m.;
      Sunday & Public Holidays: Closed

    • Email Us

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  • Our Service Pledge

    We understand what our customers need at different moments. We pledge to process services that matter to customers according to these standards:

    Service Service Pledge
    Underwriting Provide preliminary underwriting decision for new policies submitted via e-Application 2 working days
    Policy Service Complete processing of online self-requests submitted via AIA Connect or Customer Corner (fund switching, policy loan, policy value withdrawal, e-Advice registration, e-BankIn registration, change of contact information) Processed within same day
    Claims Provide preliminary claim decision for group medical claims submitted via AIA Connect or Employee Care Application 3 working days
    Provide response to booking request for panel doctor received via AIA Connect and hotline 4 working hours
    Provide response to Medical Expense Pre-approval for outpatient and inpatient services 2 working days

    Remark : Each service has its own set of service terms, please read it through before submitting the request. Time of payment/deposit is subject to the clearing process of individual financial institutions.

    Contact aia

    To fight against COVID-19 and in response to the government’s latest anti-pandemic measures, effective 2 December 2020, we will have new arrangements on the following services until further notice. We are sorry for any inconvenience that may cause.

    Hong Kong

    • Customer Service Centres & Cashier Offices:
      • For Customer Service Centre & its Cashier Office located in North Point, service hours will be adjusted to 10am – 5pm, Monday to Friday. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).
      • Customer Service Centres & its Cashier Office located in Kwun Tong will suspend their service.

    • Hotline Services:
      • All hotline services will remain normal.

     

    Macau

    • Customer Service Centres & Hotline Service:
      • Monday - Friday; 10am - 4pm

    • Cashier Office:
      • Monday - Friday; 8:45am – 5:15pm.

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia

    To fight against COVID-19 and in response to the government’s latest anti-pandemic measures, effective 2 December 2020, we will have new arrangements on the following services until further notice. We are sorry for any inconvenience that may cause.

    Hong Kong

    • Customer Service Centres & Cashier Offices:
      • For Customer Service Centre & its Cashier Office located in North Point, service hours will be adjusted to 10am – 5pm, Monday to Friday. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).
      • Customer Service Centres & its Cashier Office located in Kwun Tong will suspend their service.

    • Hotline Services:
      • All hotline services will remain normal.

     

    Macau

    • Customer Service Centres & Hotline Service:
      • Monday - Friday; 10am - 4pm.
    • Cashier Office:
      • Monday - Friday; 8:45am – 5:15pm.

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau
     
    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

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