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  • Our Products

    Our Products

    Find our products and services according to your insurance needs.

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    Life Stages

    Which life stages are you in? We understand your needs and are committed to offering the right solutions that cater to your evolving needs.​

    See more

    For Individuals

    For Corporations

    • Savings Insurance

      Grow and protect your wealth

    • Insurance with Investment Focus

      Grow your savings with investments

    • Life Protection

      Provide financial peace of mind in case worst should happen

    • Critical Illness Protection

      Relieve financial burden when serious illness strikes

    • Medical Protection

      Support for medical expenses

    • Severity-Based Health Protection

      Benefit pay-out based on your illness severity level

    • Voluntary Health Insurance Scheme

      Government-certified medical protection plans providing medical cover, with premiums that are eligible for tax deductions

    • Retirement Income

      Prepare for your retirement

    • Investment-Linked Assurance Schemes

      Make your own investment decisions

    • Accident & Other Protections

      Protect against accidents and other unforeseen events

    • AIA Vitality

      A game changing wellness programme that redefines the traditional concept of insurance and reward you to live a healthy lifestyle

    • MPF / ORSO / MACAU PENSION (Members)

      A comprehensive retirement solutions for employees and self-employed persons

    • GROUP INSURANCE

      Support your HR strategies with flexible and cost-effective plans to protect your employees

    • MPF / ORSO / MACAU PENSION (Employers)

      A comprehensive retirement solutions for employers

  • Life Challenges

    Life Challenges

    What matters to you most?

    View all life challenges
    • Leading a Healthier Life

      There is no better feeling in life than being healthy.

    • Plan for Your Children’s Education

      Start an education fund as soon as possible to ensure your children’s bright future

    • Lessen the Impact of Critical Illness

      Concentrate on getting well without financial worries

    • Prepare for Medical Expenses

      Comprehensive protection saves you the financial hassle in dealing with the unexpected

    • Start Building Your Fortune

      Realise your lifelong dreams by accumulating wealth today

    • Enjoy Your Retirement

      Move towards a fulfilling life in retirement

  • About AIA

    About AIA

    For a century, AIA has served the ever-changing needs of millions of people all across the Asia-Pacific region.

    DISCOVER KEY CORPORATE FACTS ABOUT AIA HONG KONG & MACAU
    • Messages from Our Leaders

      Our people are the founders of our success

    • Careers

      Explore opportunities to work at AIA

    • Caring for the Community

      Activities that connect with and contribute to the community

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      Standard processing time of our services

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      News and information about AIA

    • Recent Promotion

      Our latest campaigns

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      AIA Newsletter

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      Recognising the achievement of our agency force

    • Distribution Partners

      Find out more about our network of partners

    • Awards

      Our Awards

  • iShop

    AIA iShop

    Find the right insurance at your fingertips

    SEE MORE
    • INTERESTED IN BUYING AIA PRODUCTS?

      Go to AIA iShop now

  • Help & Support

    Help & Support

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    Contact AIA

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    SAY THANK YOU

    For Individuals

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    • Contact Information

      Have a question? Let us help you

    • Payment Options

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    • Online Payment with Visa / MasterCard / AMEX / FPS

      Easy payment for renewal premium of Personal Lines policy, renewal fee of AIA Vitality membership & outstanding Levy

    • FOREIGN EXCHANGE RATES

      Exchange rate of foreign currencies to Hong Kong Dollar

    • Health Care & Claims

      Taking care of your own health by being a smart consumer
      & Get help with your claims

    • Investment Information

      Get information on investment options and valuation day

    • Form Library

      A selection of forms you can download, fill in and send back to us

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      A selection of product brochures you can download

    • Find Network Provider

      Find out more about the mobile app that can help you find medical help

    • Useful Information

      Common Reporting Standard (CRS) video, Information about the Insurance Authority collecting levy on insurance premiums

    • Important Information

      Important information that you should know

    • “AIA Connect” Mobile App

      Learn more about the new features of this newly redesigned mobile app

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      Have a question? Let us help you

    • Claims Corner

      Get help with your claims

    • Calculators

      Tools to manage your retirement and pension scheme

    • ONLINE MPF ASSETS TRANSFER

      Consolidate personal account(s) or transfer MPF assets to AIA

    • Form Library

      A selection of forms you can download, fill in and send back to us

    • Product Brochure Library

      A selection of product brochures you can download

    • Useful Information

      Useful information about Group Insurance

    • Important Information

      Important information that you should know

  • My AIA

    My AIA

    Login or register to access and manage all your policies, claims and more.

    • AIA Vitality
      Customer Corner
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    My AIA

    Login or register to access and manage all your policies, claims and more.

    • AIA Vitality
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  • Health and Claims

    Claims corner

    My policy is owned by

    • Myself Or My Family
    • My Company

    How to File a Claim

    Find out more on how to file a claim

    Claims FAQ

    Answers to frequently asked questions

    Contact aia

    To fight against COVID-19 and in response to the government’s latest anti-pandemic measures, effective 2 December 2020, we will have new arrangements on the following services until further notice. We are sorry for any inconvenience that may cause.

    Hong Kong

    • Customer Service Centres & Cashier Offices:
      • For Customer Service Centre & its Cashier Office located in North Point, service hours will be adjusted to 10am – 5pm, Monday to Friday. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).
      • Customer Service Centres & its Cashier Office located in Kwun Tong will suspend their service.

    • Hotline Services:
      • All hotline services will remain normal.

     

    Macau

    • Customer Service Centres & Hotline Service:
      • Monday - Friday; 10am - 4pm

    • Cashier Office:
      • Monday - Friday; 8:45am – 5:15pm.

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia

    To fight against COVID-19 and in response to the government’s latest anti-pandemic measures, effective 2 December 2020, we will have new arrangements on the following services until further notice. We are sorry for any inconvenience that may cause.

    Hong Kong

    • Customer Service Centres & Cashier Offices:
      • For Customer Service Centre & its Cashier Office located in North Point, service hours will be adjusted to 10am – 5pm, Monday to Friday. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).
      • Customer Service Centres & its Cashier Office located in Kwun Tong will suspend their service.

    • Hotline Services:
      • All hotline services will remain normal.

     

    Macau

    • Customer Service Centres & Hotline Service:
      • Monday - Friday; 10am - 4pm.
    • Cashier Office:
      • Monday - Friday; 8:45am – 5:15pm.

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau
     
    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

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