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Please complete the related claim form, and send it to us with the original medical receipt(s) and letter of referral (if applicable) within 90 days of the medical service. (Address: Corporate Solutions Department, 12/F, AIA Financial Centre, 712 Prince Edward Road East, Kowloon)
After receiving all the necessary documents, it generally takes us 7 working days to process a claim. You can also check the status of your claims on our Employee Benefits Website.
You can search for network doctors’ information on our Employee Benefits Website.
Please note your request for returning your original receipt in the blank area of the claim form when making the claim.
Please complete the Declaration for Loss of Original Receipt and send to us together with the certified true copy of the receipt from the related medical service provider, and the claim form.
A referral letter must be issued by a registered doctor of western medicine and is valid for 180 days. It means the patient has to receive the medical service no later than 180 days after the referral letter is issued.
Yes, you need to submit a letter of referral issued by a registered doctor for all specialist services.
Yes, please make the claim by following the general procedure with the required documents below:
Sick leave certificate issued by the hospital; and
Receipt from the hospital, on which you can note the diagnosis, e.g. high blood pressure, gastritis etc.
Yes, we will pay for your surgical costs under your Hospitalisation Benefit.
Adjustment factor is a percentage applied to the calculation of the benefit amount.
Room Type Entitlement |
Received Treatment in |
Adjustment Factor |
Ward |
Semi-Private |
50% |
Ward |
Standard Private |
25% |
Ward |
VIP / Deluxe / Suite |
0% |
Semi-Private |
Standard Private |
50% |
Semi-Private |
VIP / Deluxe / Suite |
0% |
Standard Private |
VIP / Deluxe / Suite |
50% |
In that case, you will need to pay for the hospital charges first, and then send us the claim form and original receipts to make a claim.
Yes, please complete the related outpatient or hospitalisation claim form, and send it to us with the original medical receipt(s) within 90 days of the medical service. (Address: Corporate Solutions Department, 12/F, AIA Financial Centre, 712 Prince Edward Road East, Kowloon)
For overseas emergency, please call our AIA International Assistance Service (AIAS) on (852) 2200 6399 for 24-hour worldwide support.
No, you can only claim the maternity expenses under Maternity Benefits. If there is no Maternity Benefits under your coverage, you cannot claim the related expenses.
You can either send us a cheque or pay by PPS. Please refer to your Shortfall Letter for payment details.
You can report the loss to the HR department of your company. The fee for a replacement card is HK$50.