To fight against COVID-19 and in response to the government’s latest anti-pandemic measures, effective 2 December, we will have new arrangements on the following services until further notice. We are sorry for any inconvenience that may cause.
Hong Kong’s Customer Service Centres & their Cashier Offices:
For Customer Service Centre & its Cashier Office located in North Point, service hours will be adjusted to 10am – 5pm, Monday to Friday. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).
Customer Service Centres & its Cashier Office located in Kwun Tong will suspend their service.
Macau’s Customer Service Centres:
Monday - Friday; 10am - 4pm.
All hotline services will remain normal.
Hong Kong 12/F AIA Tower, 183 Electric Road, North Point, Hong Kong
Operating hours: Monday-Friday 8:45am-6:00pm Closed on Saturday, Sunday, and Public Holiday
Macau Unit 1903, 19/F, AIA Tower, Nos. 251A-301, Avenida Comercial de Macau, Macau
Operating hours: Monday-Friday 8:45am-5:15pm Closed on Saturday, Sunday, and Public Holiday
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