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  • {{title}}

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    • GLOSSARY

    • A
    • C
    • H
    • I
    • M
    • O
    • P
    • R
    • S
    • T
    • W
    A
    Accident

    An unforeseen and involuntary incident.

    C
    Covered Illness

    An illness that has been diagnosed or has displayed symptons after the waiting period of the policy.

    Covered Injury

    A body condition caused by an accident , not an illness.

    H
    hospital

    An institution that offers medical care for injured and sick people. It does not refer to any establishment that mainly serves as a convalescenet home or a drug and alcohol rehab centre.

    hospital confinement

    Staying in a hospital as an inpatient for at least 6 hours continuously on the advice of a doctor. To verify the confinement, you must provide hospital receipts for the daily room & board charges. We will only pay for one room per day of confinement.

    I
    Inpatient

    A patient who stays in a hospital for a covered illness or injury and is charged for the room & board facilities used during the stay.

    M
    Medically Necessary

    The diagnosis and treatments are considered standard medical practice based on the opinion of a doctor.

    O
    Outpatient

    A patient who receives medical or surgical services in a private medical clinic, or in the outpatient or emergency department of a hospital to treat a covered illness or injury, but is not confined as a registered bed patient.

    P
    Permanent Total Disability

    Being permanently, totally and continuously disabled, and totally restricted from any paid work, occupation or business consistent with their qualifications or experience.

    R
    Pre-existing Condition

    Any physical condition that has existed before the date the policy is issued and becomes effective or resumes coverage (whichever is the later), and is EITHER:

    a. checked, diagnosed or treated by a registered doctor
    b. consulted about with a registered doctor
    c. with symptoms noticed

    Registered Doctor / Medical Practitioner

    Any person with a degree in western medicine and authorised locally to provide medical services. It excludes the following:

    a. the doctor is the insured
    b. the doctor is the insured’s financial planner, business partner, employer or employee
    c. the doctor is a member of the insured’s immediate family

    S
    Reimbursement of Medical Expenses for an Accident

    Compensation of reasonable and usual expenses for hospitalisation or treatment given by a registered doctor , a registered or graduate nurse, a physiotherapist, or a chiropractor based on a doctor’s advice and due to an injury caused by an accident within 52 weeks.

    Same Confinement

    We regard multiple hospital confinements as a single one if they are:

    1. caused by the same injury or illness or are related to complications from either; AND
    2. separated by less than 90 days (excluding the days of admission and discharge).
    T
    Surgical Benefits

    Compensation of reasonable and usual expenses for surgical procedures performed on an insured outpatient or inpatient, including the fees for the surgeon, anaesthetist and operating room, plus the costs of items and equipment used during the surgery.

    Temporary Partial Disability

    Being disabled and restricted from some work of their job continuously from the date of the accident or following a period of temporary total disability.

    W
    Temporary Total Disability

    Being disabled continuously from the date of the accident and thus restricted from all work of their job.

    Waiting period

    A period immediately following the effective date of the policy; the number of days is stated in the policy. If there are symptoms of an illness before the waiting period has finished, the illness is not covered by the policy.

    Remark: Exact definitions are specified in the policy.

    Contact aia

    In view of the latest development related to COVID-19, we have changed service hours of our Customer Service Centres (CSCs) with immediate effect to reduce the risk of virus spreading. We strongly recommend customers to make good use of all online self-help and electronic services, e.g. our mobile apps, “AIA Connect”, to make enquiry. We are sorry for any inconvenience caused.

    Hong Kong’s CSCs:

    • Service hour: Monday - Friday; 11am - 5pm

    To safeguard health of our customers and Service Ambassadors, and to minimize any health risk, we will exercise effective measures of social distancing in the premises of our service centre. In case the number of visiting customers has reached maximum capacity of service centre, we will request customers to leave. They could visit us again after booking their service online. Alternatively, they could leave their personal information and service requests with us to call back on the same day. Customers are cordially invited to book service through:

    • our mobile application “AIA Connect” (Profile> Contact AIA > Customer Service Centre Enquiry Appointment Service); or
    • book it with this link: https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html

    We also encourage customers to make use of our electronic payment channels to settle their premium, experiencing our convenient, fast and safe service.

    Macau’s CSC:

    • Service hour: Monday - Friday; 10am - 4pm

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia

    In view of the latest development related to COVID-19, we have changed service hours of our Customer Service Centres (CSCs) with immediate effect to reduce the risk of virus spreading. We strongly recommend customers to make good use of all online self-help and electronic services, e.g. our mobile apps, “AIA Connect”, to make enquiry. We are sorry for any inconvenience caused.

    Hong Kong’s CSCs:

    • Service hour: Monday - Friday; 11am - 5pm

    To safeguard health of our customers and Service Ambassadors, and to minimize any health risk, we will exercise effective measures of social distancing in the premises of our service centre. In case the number of visiting customers has reached maximum capacity of service centre, we will request customers to leave. They could visit us again after booking their service online. Alternatively, they could leave their personal information and service requests with us to call back on the same day. Customers are cordially invited to book service through:

    • our mobile application “AIA Connect” (Profile> Contact AIA > Customer Service Centre Enquiry Appointment Service); or
    • book it with this link: https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html

    We also encourage customers to make use of our electronic payment channels to settle their premium, experiencing our convenient, fast and safe service.

    Macau’s CSC:

    • Service hour: Monday - Friday; 10am - 4pm

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau
     
    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

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