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As our medical plan customers, our Medical Expense Pre-Approval Service allows you to be in control of your day surgery or hospitalization expenses. Under the arrangement of Credit Facility Service, you can enjoy a hassle-free treatment.
Once the pre-approval request is approved, we will notify the Network Specialist and you will be arranged for treatment or hospitalization. You will be entitled to a payment-free treatment by enjoying the Credit Facility Service. We will settle the pre-approved bill directly to designated hospital or clinic.
Remarks: Pre-approval Service or Credit Facility Service is not a contractual service but an administrative arrangement offered in our absolute discretion in respect of covered expenses incurred. It is subject to termination at any time without prior notice. Moreover, you might be required to provide credit card information and authorize AIA to collect shortfall of medical expenses, if any, from your authorized credit card account.
The service provider will send us the bills and we will settle the approved medical expense on behalf of you. Upon claim assessment is completed, if the medical expense exceeds the payable amount under eligible benefit, a Shortfall Notification will be sent to Policyowner and the shortfall will be collected by the following mean.
If there is any outstanding shortfall, all of the Insured’s and your further Pre-approval Service, Credit Facility Service and claim reimbursement will be temporarily suspended.
Important notes:
Pre-approval Service or Credit Facility Service is not a contractual service but an administrative arrangement offered in our absolute discretion in respect of covered expenses incurred. It is subject to termination at any time without prior notice.
You will be required to provide treatment information and authorize us to collect shortfall of medical expenses, if any, from your authorized credit card account.
The actual date of claim notification depends on the submission of required documents by service provider.
All the claims settlement will be subjected to the final bill and the policy terms & conditions.
Fill out and return the Pre-admission Form to us at least 2 working days prior having medical treatment. You will be required to provide treatment information and authorize AIA to collect shortfall of medical expenses, if any, from your authorized credit card account.
Form Submission Channel:
For Hong Kong Customer / Mainland China Visitor purchase policy in Hong Kong
hk.pre-admission@aia.com (For the hospitalization in Hong Kong/Macau/Taiwan (China) and Mainland China)
regional.healthcare@aia.com (For the hospitalization in Overseas)
For Macau Customer / Mainland China Visitor purchase policy in Macau
Remarks: Pre-approval Service or Credit Facility Service is not a contractual service but an administrative arrangement offered in our absolute discretion in respect of covered expenses incurred. It is subject to termination at any time without prior notice.
The service provider will send us the bills and we will settle the approved medical expense on behalf of you. Upon claim assessment is completed, if the medical expense exceeds the payable amount under eligible benefit, a Shortfall Notification will be sent to Policyowner and the designated credit card will be automatically charged with the shortfall amount 14 days from the date of the notification.
If there is any outstanding shortfall, all of the Insured’s and your further Pre-approval Service, Credit Facility Service and claim reimbursement will be temporarily suspended.
Important notes:
Pre-approval Service or Credit Facility Service is not a contractual service but an administrative arrangement offered in our absolute discretion in respect of covered expenses incurred. It is subject to termination at any time without prior notice.
You will be required to provide treatment information and authorize AIA to collect shortfall of medical expenses, if any, from your authorized credit card account.
The actual date of claim notification depends on the submission of required documents by service provider.
All the claims settlement will be subjected to the final bill and the policy terms & conditions.