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    • Cheque Deposit Machine Payment

    You can pay at a cheque deposit machine of the Bank of China (Hong Kong), as follows:

    Press "Start" and select language

    > "Insurance/ Pension" >> "AIA (HKD Payment)/ AIA (USD Payment)"">> "Insurance/ Pension" >> "AIA (HKD Payment)/ AIA (USD Payment)"" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="">

    Select "Bill Payment Service" >> "Insurance/ Pension" >> "AIA (HKD Payment)/ AIA (USD Payment)"

    Key in "Bill Type"

    Key in the 10-digit PPS / ATM Bill Account Number (i.e. Policy Number or AIA Vitality Membership Number) as printed on your billing notice

    Key in the amount of the cheque

    Key in your contact phone number

    Insert your cheque

    Select "Print Advice (with cheque image)" after the transaction is accepted

    Please select the appropriate category for the Bill Type:

    01

    Policy Premium Payment / Renewal Premium

    02

    Policy Loan Repayment

    03

    Policy Adjustment or Reinstatement Payment

    04

    Medical Shortfall

    05

    AIA Vitality Membership Fee / Insurance Levy

    Please select bill type 01 to pay premium and levy (if applicable) together in one transaction. If premium is paid and you would like to pay the levy only (if applicable), please select bill type 05.

    Also, when entering the 10-digit PPS / ATM Bill Account Number (i.e. Policy Number or AIA Vitality Membership Number), please replace the first letter with the following number:

    First letter

    Replace with

    "B"

    "E"

    "P"

    "A"

    "C"

    "G"

    "M"

    "V"

    No letter

    "1"

    "2"

    "3"

    "4"

    "5"

    "6"

    "8"

    "9"

    Press "0" before entering the policy no

    important information 

    • We can only accept cheques issued by policyholder or the insured.
    • We do not issue a receipt when you pay online. Please keep the online payment proof for your record.
    • Please make the payment in advance of the due date, as it takes 3 working days to process the payment.
    Customer Protection Tips
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    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    Unit 201, 2F, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    Unit 201, 2F, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

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