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      Relieve financial burden when serious illness strikes
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      A comprehensive retirement solutions for employees and self-employed persons
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    • Cheque Deposit Machine Payment 

    You can pay at a cheque deposit machine of the Bank of China (Hong Kong), as follows:

    Press "Start" and select language

    > "Insurance/ Pension" >> "AIA (HKD Payment)/ AIA (USD Payment)"">> "Insurance/ Pension" >> "AIA (HKD Payment)/ AIA (USD Payment)"" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="">

    Select "Bill Payment Service" >> "Insurance/ Pension" >> "AIA (HKD Payment)/ AIA (USD Payment)"

    Key in "Bill Type"

    Key in the 10-digit PPS / ATM Bill Account Number (i.e. Policy Number or AIA Vitality Membership Number) as printed on your billing notice

    Key in the amount of the cheque

    Key in your contact phone number

    Insert your cheque

    Select "Print Advice (with cheque image)" after the transaction is accepted

    Please select the appropriate category for the Bill Type:

    01

    Policy Premium Payment / Renewal Premium

    02

    Policy Loan Repayment

    03

    Policy Adjustment or Reinstatement Payment

    04

    Medical Shortfall

    05

    AIA Vitality Membership Fee / Insurance Levy

    Please select bill type 01 to pay premium and levy (if applicable) together in one transaction. If premium is paid and you would like to pay the levy only (if applicable), please select bill type 05.

    Also, when entering the 10-digit PPS / ATM Bill Account Number (i.e. Policy Number or AIA Vitality Membership Number), please replace the first letter with the following number:

    First letter

    Replace with

    "B"

    "E"

    "P"

    "A"

    "C"

    "G"

    "M"

    "V"

    No letter

    "1"

    "2"

    "3"

    "4"

    "5"

    "6"

    "8"

    "9"

    Press "0" before entering the policy no

    important information 

    • We can only accept cheques issued by policyholder or the insured.
    • We do not issue a receipt when you pay online. Please keep the online payment proof for your record.
    • Please make the payment in advance of the due date, as it takes 3 working days to process the payment.
    Customer Protection Tips
    Customer Protection Tips
    Health ConcernsExchange rate of oreign currencies to Hong Kong Dollar

    Foreign Currencies Exchange Rates

    Exchange rate of foreign currencies to Hong Kong Dollar

    Contact aia

    In view of the latest development related to COVID-19, we have changed service hours of our Customer Service Centres (CSCs) with immediate effect to reduce the risk of virus spreading. We strongly recommend customers to make good use of all online self-help and electronic services, e.g. our mobile apps, “AIA Connect”, to make enquiry. We are sorry for any inconvenience caused.

    Hong Kong’s CSCs:

    • Service hour: Monday - Friday; 11am - 5pm

    To safeguard health of our customers and Service Ambassadors, and to minimize any health risk, we will exercise effective measures of social distancing in the premises of our service centre. In case the number of visiting customers has reached maximum capacity of service centre, we will request customers to leave. They could visit us again after booking their service online. Alternatively, they could leave their personal information and service requests with us to call back on the same day. Customers are cordially invited to book service through:

    • our mobile application “AIA Connect” (Profile> Contact AIA > Customer Service Centre Enquiry Appointment Service); or
    • book it with this link: https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html

    We also encourage customers to make use of our electronic payment channels to settle their premium, experiencing our convenient, fast and safe service.

    Macau’s CSC:

    • Service hour: Monday - Friday; 10am - 4pm

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia

    In view of the latest development related to COVID-19, we have changed service hours of our Customer Service Centres (CSCs) with immediate effect to reduce the risk of virus spreading. We strongly recommend customers to make good use of all online self-help and electronic services, e.g. our mobile apps, “AIA Connect”, to make enquiry. We are sorry for any inconvenience caused.

    Hong Kong’s CSCs:

    • Service hour: Monday - Friday; 11am - 5pm

    To safeguard health of our customers and Service Ambassadors, and to minimize any health risk, we will exercise effective measures of social distancing in the premises of our service centre. In case the number of visiting customers has reached maximum capacity of service centre, we will request customers to leave. They could visit us again after booking their service online. Alternatively, they could leave their personal information and service requests with us to call back on the same day. Customers are cordially invited to book service through:

    • our mobile application “AIA Connect” (Profile> Contact AIA > Customer Service Centre Enquiry Appointment Service); or
    • book it with this link: https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html

    We also encourage customers to make use of our electronic payment channels to settle their premium, experiencing our convenient, fast and safe service.

    Macau’s CSC:

    • Service hour: Monday - Friday; 10am - 4pm

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau
     
    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

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