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      Provide financial peace of mind in case worst should happen
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      Relieve financial burden when serious illness strikes
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      Support for medical expenses
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      Government-certified medical protection plans providing medical cover, with premiums that are eligible for tax deductions
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      Prepare for your retirement
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      Make your own investment decisions
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      Protect against accidents and other unforeseen events
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      A game changing wellness programme that redefines the traditional concept of insurance and reward you to live a healthy lifestyle
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      A comprehensive retirement solutions for employees and self-employed persons
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      Support your HR strategies with flexible and cost-effective plans to protect your employees
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    • E-CHEQUE PAYMENT

    You can pay by e-Cheque through Bank of China (Hong Kong) website. Please visit Bank of China (Hong Kong) website for the details of “e-Cheque Bill Payment Service”.

    Please select the appropriate category for the Bill Type:

    01

    Policy Premium Payment / Renewal Premium

    02

    Policy Loan Repayment

    03

    Policy Adjustment or Reinstatement Payment

    04

    Medical Shortfall

    05

    AIA Vitality Membership Fee / Insurance Levy

    Please select bill type 01 to pay premium and levy (if applicable) together in one transaction. If premium is paid and you would like to pay the levy only (if applicable), please select bill type 05.

    Also, when entering the 10-digit PPS / ATM Bill Account Number (i.e. Policy Number or AIA Vitality Membership Number), please replace the first letter with the following number:

    First letter

    Replace with

    "B"

    "E"

    "P"

    "A"

    "C"

    "G"

    "M"

    "V"

    No letter

    "1"

    "2"

    "3"

    "4"

    "5"

    "6"

    "8"

    "9"

    Press "0" before entering the policy no

    important information 

    • We can only accept e-cheque issued by policyholder or the insured.
    • E-Cheque should be made payable to “AIA International Limited”.
    • We accept HKD, USD and RMB e-cheque payment.
    • E-Cheuqe should be issued by and drawn on a bank in Hong Kong.
    • Policy number and payment amount should be stated clearly at the bottom of the e-Cheque.
    • Cut-off time is 9pm from Monday to Friday. (Except for public holidays)
    • We do not issue a receipt when you pay online. Please keep the online payment proof for your record.
    • Please make the payment in advance of the due date, as it takes 3 working days to process the payment.
    Customer Protection Tips
    Customer Protection Tips
    Health ConcernsExchange rate of oreign currencies to Hong Kong Dollar

    Foreign Currencies Exchange Rates

    Exchange rate of foreign currencies to Hong Kong Dollar

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

    AIA.COM

    Visit our corporate site to learn more about AIA.

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