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Recommendations to safeguard your online account information:

1.
Please do not release your User ID and password to anyone.
2.
You can prevent your User id and PIN from being tampered with. The AutoComplete function found in Microsoft Internet Explorer stores entries(including your User ID and PIN) that you have keyed in while accessing your account information. For security reasons, please deactivate the "AutoComplete" function. To deactivate the "AutoComplete" function, launch your Internet Explorer browser and click on "Tools">>"Internet Options">>"Content". Click "Autocomplete" under "Personal Information". Uncheck "User names and passwords forms", click on "Clear Passwords" and then "Ok" to save the changes.
3.
To ensure the confidentiality of your password, we recommend the following:
Avoid choosing a password bearing your personal details such as spouse's name, license plate, social security number, telephone number, NRIC and date of birth.
Avoid using sequential numbers (eg. 123456) or the same number more than twice (eg. 121145).
Avoid writing down your password or storing it in a computer hard-disk, diskette, mobile phone or other unprotected media.
Avoid revealing your password to anyone.
Note : No staff of AIA should ever need to ask you for your password for any reason.
Choose a password with at least eight (8) alphanumeric characters containing a combination of letters (ie A-Z) and numbers (0-9)
Change your password regularly.
Memorise your password. If you suspect it has been revealed to others, change it immediately.
4.
Note the 'Last login date and time' which is displayed within the summary section of AIA eCARE. Should the information be inconsistent with your previous login date and time, inform our Customer Care Consultants at 1800-248 8000 or email to sg.eCare@aia.com.
5.
Monitor the 'account activities and history transactions' displayed under the 'Notices' section of AIA eCARE.
6.
Remember to log out properly from AIA eCARE before entering other web sites.
7.
Log out from AIA eCARE and disconnect from the Internet if you are to leave your computer, even for a short while. For security reasons we have incorporated a function that will automatically log you out when no activity is detected for a 10 minutes duration.
8.
Always update your browser to the latest version so that you have the most updated security features available.
9.
As a form of added security, clear your browser's cache and history after each session so that your account information is removed.
10.
Avoid sharing your PC/Notebook or conducting any personalised transaction using the internet access provided by public places (eg cybercafes). This is to minimise the possibility of hacking and viruses.
11.
You should exercise precaution to protect your PC against viruses. Besides damaging and/or destroying data, some of the viruses (eg Trojan Horse) can capture your password keystrokes as well as other personal information and transmit the data to a third party without your consent. To prevent against viruses and possible hacking, you should:
Avoid using the preview feature found in Outlook and other PC mail programmes.
Avoid downloading any files from websites of doubtful origin.
Equip your PC with the latest personal firewall software to protect against hackers and viruses
Equip your PC with the latest virus detection software.
Update your PC virus definition file regularly.
Change your password regularly.
Do not open any email or attachment from an unknown sender. Delete the email immediately.
12.
Notify our Customer Care Consultants at 1800-248 8000 should you suspect any unauthorised access or if your password is invalid. Alernatively, you can also email your queries to sg.eCare@aia.com
13.
Your access to AIA eCARE is bound by the AIA Singapore Terms and Conditions of Use and Privacy Policy Statement.
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