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Accident & Other Protections
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  • Xtra Protect

    Accident & Other Protections

    Period

    Up to age 76

    Issue age

    Age 18 - 65

    You can buy this from

    YOUR FINANCIAL PLANNER OR AIA ISHOP


    WHAT THIS PRODUCT IS ABOUT

    Accidents are unpredictable and costly, but you can stay confident by making smart preparations in advance for the sake of yourself and your loved ones. Xtra Protect is an affordable plan that offers balanced accident protection up to age 76, including reimbursement for treatment, medicine and related services, as well as extra support in the unfortunate event of accidental dismemberment, total and permanent disability and even death. This plan provides two different benefit levels to enhance any existing protection you may have, so you can choose the cover you need to fill your protection gap for extra peace of mind.

    Limited time offer

    Apply now to enjoy 1% premium refund.


    Terms & conditions apply. Details please download and refer to the promotion leaflet.

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    SMART PREPARATION
    FOR EXTRA PEACE OF MIND

    *
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    what does it provide?

    • ACCIDENTAL DEATH & DISMEMBERMENT BENEFIT
      ACCIDENTAL DEATH & DISMEMBERMENT BENEFIT

      When an accident happens, you do not want to be worrying about mounting bills, household expenses and mortgage payments. If the insured, who is the person protected under the policy, sustains any of the injuries listed in the Benefit Schedule for the Accidental Death & Dismemberment Benefit occurs within 180 consecutive days from the date of the accident, we will pay a lump sum benefit according to the Benefit Schedule for the Accidental Death & Dismemberment Benefit to help manage expenses.

    • PERMANENT TOTAL DISABILITY BENEFIT
      PERMANENT TOTAL DISABILITY BENEFIT

      If an accident leaves the insured, totally and permanently disabled within 180 days from the date of an accident, and the insured remains totally and permanently disabled for 6 consecutive months, Xtra Protect will pay a Permanent Total Disability Benefit, giving much-needed financial support.

       

      When such diagnosed disability has continued for 6 months consecutively, the insured will receive a monthly payment equal to 1% of the sum assured beginning from the 7th month and continuing up to 100 months (while disability continues).


      Permanent Total Disability Benefit will no longer be provided upon Accidental Death & Dismemberment Benefit has been paid for any disability occurred in the same accident, vice versa.
       

      As long as the amount claimed for Accidental Death & Dismemberment Benefit and / or Permanent Total Disability Benefit has not reached 100% of the sum assured, the policy is still in-force. After reimbursement of the Accident Death & Dismemberment Benefit and / or Permanent Total Disability Benefit, the current sum assured and the premium will be reduced accordingly.
       

      Please refer to “Product Limitations” about the adjustment of sum assured and premium.

      READ MORE
      Collapse
    • ACCIDENTAL MEDICAL EXPENSES REIMBURSEMENT BENEFIT
      ACCIDENTAL MEDICAL EXPENSES REIMBURSEMENT BENEFIT

      If the insured is injured in an accident, we will reimburse the reasonable and customary medical expenses incurred within 52 weeks from the date of an accident, up to the maximum limit per accident for the insured. A range of medically necessary treatments and services are covered, including but not limited to hospitalisation, surgery, bone-setting, acupuncture, physiotherapy and chiropractic treatment.

    • COMPASSIONATE DEATH BENEFIT
      COMPASSIONATE DEATH BENEFIT

      If the worst should happen and the insured passes away, we will pay the beneficiary the Compassionate Death Benefit in lump sum.

    • WORLDWIDE EMERGENCY ASSISTANCE SERVICES
      WORLDWIDE EMERGENCY ASSISTANCE SERVICES

      If the insured is a permanent resident of Hong Kong or Macau, we offer emergency assistance services to the insured anywhere in the world, including:

      • emergency medical evacuation and repatriation of remains, with per life limit up to HK$/MOP5,000,000 (under all policies held with us and AIA Company Limited covering the same insured)
      • 24-hour worldwide telephone enquiry services

    insurance lingo explained

    Premium

    This is the fee you pay us for your policy.


    Notes:
    1. All information here is for reference only. Please refer to the policy contract for the definitions of capitalised terms, and the exact and complete terms and conditions of coverage.

    2. We would like to remind you to review the relevant product materials and proposal illustrations (if applicable) provided to you and seek independent professional advice if necessary.

    3. This plan is an insurance plan without any savings element. All premiums are paid for the insurance and related costs.

    IMPORTANT INFORMATION

    IMPORTANT INFORMATION
    - Collapse + Expand
    Key Product Risks
    1. You should pay the premium for the plan you have chosen until the end of benefit term. If you do not pay the premium within 31 days of the premium due date, the policy will be terminated and the insured will lose the cover.

    2. You may request for the termination of your policy by notifying us in written notice. Also, we will terminate your policy and you / the insured will lose the cover when one of the following happens:
      • the insured passes away; 
      • you do not pay the premium within 31 days of the due date;
      • anniversary of your cover immediately following the insured’s 76th birthday; or
      • the benefit paid reaches 100% of the aggregate sum assured of Accidental Death & Dismemberment Benefit and / or Permanent Total Disability.
    3. We issue the policy and decide your premium based on the insured’s occupation class. You must immediately notify us of any change to the insured’s occupation, employment, duties and other once the policy becomes effective; following which, we will recalculate your premium and / or purchasable amount of benefits based on the new occupation class, and pay the claims accordingly. If the change to the insured’s occupation, employment, duties and other pursuits is one that is classified by the Company as not insurable, we will not be liable for any losses sustained pertaining to that occupation.

    4. We reserve the right to terminate this policy at any time by giving a 30-day prior written notice to you. Upon termination, our liability is limited to the refund of unearned portion of premium.

    5. We underwrite the plan and you are subject to our credit risk. If we are unable to satisfy the financial obligations of the policy, the insured may lose his / her cover and you may lose the remaining premium for that policy year.

    6. You are subject to exchange rate risks for plans denominated in currencies other than the local currency. Exchange rates fluctuate from time to time. You may suffer a loss of your benefit values and the subsequent premium payments (if any) may be higher than your initial premium payment as a result of exchange rate fluctuations. You should consider the exchange rate risks and decide whether to take such risks.

    7. Your current planned benefit may not be sufficient to meet any future needs since the future costs of living may be higher than they are today due to inflation.

     


    Key Exclusions

    Except for the Compassionate Death Benefit, we will not cover conditions that result from any of the following events:

    • war, declared or undeclared, or revolution;
    • served in the armed forces in time of declared or undeclared war or while under orders for warlike operations or restoration of public order;
    • violation or attempted violation of the law or resistance to arrest;
    • suicide or attempted suicide or self-inflicted Injury or deliberate exposure to exceptional danger (except in an attempt to save human life), or is sustained whilst the insured is in a state of insanity;
    • ptomaines or bacterial infection (except pyogenic infection which shall occur with and through an accidental cut or wound);
    • accident occurring while or because the insured is under the influence of alcohol or any non-prescribed drug;
    • pregnancy, miscarriage, childbirth or any complications concerning therewith;
    • the insured entering, exiting, operating, servicing, or being transported by any aircraft, aerial device or conveyance, except as a fare-paying passenger (not as a pilot / operator or a member of the aircrew) in any properly licensed private aircraft and / or Commercial Aircraft;
    • the insured engaging in a sport in a professional or income capacity;
    • the insured, while on duty as a professional driver, entering, driving, operating, servicing, riding in or exiting any land vehicle or conveyance outside the territorial limits of Hong Kong and Macau;
    • assault, murder, riot, civil commotion, strikes or making an arrest while the insured is employed as a full or part time police officer, or cadet officer or is an officer or member of the Correctional Services Department;
    • riot, civil commotion or strikes while the insured is employed as a fireman or is on duty as a fireman in the course of extinguishing fires or protecting life and property in case of fire;
    • any treatment or investigation which is not Medically Necessary or consistent in accordance with standards of good medical practice;
    • any kind of disease and illness;
    • Acquired Immunodeficiency Syndrome (AIDS) or any complications associated with infection by any Human Immunodeficiency Virus (HIV);
    • any congenital defect or anomaly which has manifested or was diagnosed before the insured attains the age of 17;
    • routine health checks, any investigation(s) not directly related to admission, diagnosis, illness or Injury, or any treatment or investigation which is not Medically Necessary, or convalescence, custodian or rest care;
    • cosmetic or plastic surgery or any elective surgery; or
    • treatment for dental care or surgery, unless necessitated by Injury caused by an Accident to sound natural teeth (excluding denture and related expenses).
       

    The above list is for reference only. Please refer to the policy contract of this plan for the complete list and details of exclusions.


    Product Limitations
    1. Accidental Death & Dismemberment Benefit /Permanent Total Disability Benefit

      These benefits are only applicable for the loss resulted from a covered injury within 180 consecutive days after the date of the accident. The loss must be listed in the Benefit Schedule for the Accidental Death & Dismemberment Benefit or defined as a Permanent Total Disability.

      In the event that a series of losses shall arise out of the same accident, benefit shall only be paid for one of the losses, for which the amount of benefit payable shall be the greatest amount of benefit as shown in the Benefits Schedule for Accidental Death & Dismemberment Benefit.

    2. Accidental Medical Expenses Reimbursement Benefit

      This benefit is only applicable to the reasonable and customary charges for actual medical expenses incurred within 52 weeks from the date of an accident.

    3. Reasonable and customary charges

      We only cover the charges and / or expenses of the insured on medically necessary and reasonable and customary basis.

      “Medically necessary” means that the medical services, diagnosis and / or treatments are:
      • delivered according to standards of good medical practice;
      • necessary; and
      • cannot be safely delivered in a lower level of medical care.

      Experimental, screening, and preventive services or supplies are not considered medically necessary.

      “Reasonable and customary” means:
      • the medical services, diagnosis and / or treatments are medically necessary and delivered according to standards of good medical practice;
      • the costs of your medical services and the duration of your hospital stay are not more expensive or longer than the usual level of charges or duration for similar treatment in the locality of such services delivered; and
      • does not include charges that would not have been made if no insurance existed.

      We may adjust any and all benefits payable in relation to any hospital / medical charges which is not a reasonable and customary charge.

    4. We may adjust any and all benefits payable in relation to any hospital / medical charges which is not a reasonable and customary charge.
      • Once there is any claim payable for Accidental Death & Dismemberment Benefit or Permanent Total Disability Benefit and the aggregate benefit amount has not yet reached 100% of sum assured, both sum assured and premium of Accidental Death & Dismemberment Benefit, Permanent Total Disability Benefit and Accidental Medical Expenses Reimbursement Benefit (if applicable) will be reduced.
      • The reduction of sum assured will be subject to the percentage of benefit paid of Accidental Death & Dismemberment Benefit or Permanent Total Disability Benefit. And the new sum assured will be applied for next accident. The new premium will be calculated according to the new sum assured of Accidental Death & Dismemberment Benefit or Permanent Total Disability Benefit.
      • If there is only claim payable for Accidental Medical Expenses Reimbursement Benefit, both sum assured and premium of the policy for the next accident will not be reduced.

    PREMIUM ADJUSTMENT

    In order to provide you with continuous protection, we will annually review the premium of your plan and adjust it accordingly at the end of policy year if necessary. During the review, we may consider factors including but not limited to the following:

    • claim costs incurred from all policies under this plan and the expected claim outgo in the future, which reflect the impact of change in the incidence rates of accidental medical or surgical treatments / accidental deaths and dismemberments / permanent total disabilities, change in medical trends and medical cost inflation (where applicable)
    • historical investment returns and the future outlook of the product’s backing asset
    • policy surrenders and lapses
    • expenses directly related to the policy and indirect expenses allocated to this product

    We will give you a written notice of any revision 30 days before renewal.


    Claim Procedure

    Any claim for death must be notified to us in writing immediately. Otherwise, if you wish to make a claim, you must notify us in writing within 30 days from the date of the accident causing the injury, and send us the appropriate forms and relevant proof within 90 days from the date of the accident. You can get the appropriate forms from your financial planner, by calling the AIA Customer Hotline (852) 2232 8888 in Hong Kong, or (853) 8988 1822 in Macau, or by visiting any AIA Customer Service Centre. For details of claim procedures, please refer to the Claim Procedure section in the policy contract. If you wish to know more about claim related matter, you may visit “File A Claim” section under our company website www.aia.com.hk.


    Payment of Benefits

    The benefits under this plan will be paid to you, or in the unfortunate event of the insured’s passing, to your beneficiary.


    Cancellation Right
    • You have the right to cancel and obtain a refund of any premiums and any levy paid by giving written notice to us. 
    • Such notice must be signed by you and submitted to the Customer Service Centre of AIA International Limited at 12/F, AIA Tower, 183 Electric Road, North Point, Hong Kong or the Customer Service Centre of AIA International Limited at Unit 1903, 19/F, AIA Tower, 251A-301 Avenida Comercial de Macau, Macau within 21 calendar days immediately following either the day of delivery of the policy or the Cooling-off Notice to you or your nominated representative , whichever is the earlier.

    Like what you've read? This is just a summary of our product. If you want more information, please contact your financial planner for a financial needs analysis.

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    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

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