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    • airasia

    AirAsia, named as the World’s Best Low Cost Airline by Skytrax for the past 9 years (as at 2017), has an extensive network of destinations.

    AIA Vitality members can enjoy up to 50% discount off on Low Fare (basic economy class) AirAsia flights. One accompanying passenger can also enjoy a discount when travelling with you.

    WHAT YOU NEED TO KNOW

    AIA Vitality members will enjoy discounts based on their AIA Vitality Status at the time of booking:

    AIA Vitality Status % Discount of Flight Tickets
    AIA Vitality Member Companion Passenger
    Bronze 10% 10%
    Silver 20%
    Gold 35%
    Platinum 50%
    Terms and Conditions
    Terms and Conditions
    - +
    • Your eligible AIA Vitality discount will not be given at the time of booking but you will receive it as cashback to your bank account.
    • We will transfer the payment to your bank account within 3 weeks of receipt of your flight booking confirmation and your bank details.
    • Please email your flight booking details (include: AIA Vitality Membership No., Travel Itinerary & Invoice) to hk.vitality@aia.com and update your bank details at our member portal Home>Member Settings> Bank Details for Cashback within 7 days of your flight booking.
    • Applicable bank charges may be applied by your bank for processing your cashback.
    • The above is the current cashback arrangement and for full details please refer to Home>Enjoy the Rewards>AirAsia> Terms and Conditions.
    • You may book a maximum of 2 discounted AirAsia travel events per membership year.
    • You can book for one companion passenger at the Bronze level discount (i.e. 10% per travel event).
    • You must be an active AIA Vitality member at the time of booking to qualify for this benefit. Your discount percentage is based on your AIA Vitality Status at the time of booking, not at the time of travel.
    • The discount applies to the recommended retail fares available on www.airasia.com.
    • The discount applies only to Low Fare (basic economy class) flight booking for One-way or Return tickets.
    • The discount applies only to direct flights departing from Hong Kong or Macau to Bangkok, Chiang Mai, Kota Kinabalu, Kuala Lumpur and Phuket by which the flight codes are AK and FD only.
    • The discount is not valid for flights operated by AirAsiaX.
    • The discount applies to the base fare only (excludes airport tax and fuel surcharge — i.e. no additional discount besides base fare). The discount does not apply to the fees and extra costs incurred when you make changes to your booking.
    • You must book at least 10 days in advance of your intended flight date to be eligible for this benefit.
    • The discount does not apply to infant tickets (Note: accompanying passenger cannot be an infant from 9 days old to 2 years old at the time of travel).
    • Bookings are non-transferable, i.e. you are not allowed to transfer the discounted booking to another passenger. AirAsia may change flight rates without notice. AIA Vitality and AirAsia are not responsible for any losses that may be experienced because of these changes.
    • All AirAsia terms and conditions apply (including all infant and minor booking policies, as well as cancellation and modification booking rules).
    • AIA Vitality discounted tickets are non-refundable (i.e. a 100% cancellation fee applies if a ticket is cancelled).
    • Once air ticket(s) is/are issued, all modifications (including change of travel date) can only be made through AirAsia and are subject to standard AirAsia terms and conditions.
    • Purchase returns and refunds follow AirAsia Terms and Conditions.

    Join AIA Vitality now to enjoy a wide range of benefits and earn AIA Vitality Points.

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

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