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    • My Step Counter

    What Is This About?

    My Step Counter is your default step counter to track your everyday steps and works with AIA Vitality to help you track your activity and earn AIA Vitality Points. All you need to do is link My Step Counter with AIA Vitality.

    My Step Counter is only available for Android mobile device.

    *Preferred Android mobile device: Huawei, Xiaomi & Samsung.

    Please note: You must open AIA connect mobile app daily to ensure your My Step Counter workout data continuously syncs to your AIA Vitality account.

    My Step Counter is required to run on Android 6.0 or above for the best experience.

    Earn up to 100 AIA Vitality Points each day

    You'll earn AIA Vitality Points if your exercise level meets our guidelines below. To ensure compatibility, please click herefor the list of fitness device manufacturer and fitness application that is support by AIA Vitality Programme.

    You can earn up to 15,000 AIA Vitality Points for all fitness-related activities (including gym workouts, fitness device tracking and organised fitness events). Once you have linked My Steps Counter to AIA Vitality, points take up to 2 weeks to show on yourAIA Vitality Points Statement.

    Steps Each Day
    Steps Each Day
    - Collapse + Expand

    The table below shows the number of points you earn for the steps data we receive from My Step Counter.

    Steps Each Day
    		 AIA Vitality Points

    7,500 – 12,499

    50

    OR

     

    >= 12,500

    100

    OR

     

    <7,500

    You may earn points if we have suggested a personal Health Goal within this range.
    Example of AIA Vitality Points Allocation
    Example of AIA Vitality Points Allocation
    - Collapse + Expand

    A maximum of 100 points will be awarded for one download a day. If you complete two fitness activities in 1 day, then the higher points between the two will be awarded.

    Example: John buys a fitness device that can be linked to AIA Vitality. His device collects step and speed data. John takes part in a minimum of 30 minutes of physical activity in one exercise session. He exercises at a minimum average speed of 4 kilometres an hour and takes 7,500 steps. He uploads his exercise data to AIA Vitality.

    John will earn 50 points that day for his exercise session for meeting one of the criteria from either his heart rate data or speed data or step data.

    Get Started

    First-time Link to AIA Vitality
    First-time Link to AIA Vitality
    - Collapse + Expand
    1. Log onto the AIA Connect mobile app and select 'Linked Devices' on the AIA Vitality screen.
    2. Select Google Fit from the list of devices.
    3. On the Google Fit setting screen, agree the permissions with Google Fit and then confirm your connection.
    4. Once you have successfully linked Google Fit, the app will appear under the list of linked devices and apps.
    5. Once your workout data has been successfully imported, you will see a detailed summary of your data in the Workout tracker tool.

    Please note: The same device workout data is ONLY allowed to synchronize to ONE AIA Vitality membership account at all time.

    Previously Linked to AIA Vitality
    Previously Linked to AIA Vitality
    - Collapse + Expand

    Your Google Fit workout data syncs automatically. To see a detailed summary of your data simply go to the Workout tracker tool.a

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

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