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    • AIA MPF PERSONAL ACCOUNT

    (“MPFPA”)

    WHAT MPFPA IS ABOUT

    If you have more than one MPF account, it can be tricky to keep track of all your investments. MPFPA lets you gather all your diverse fund choices in one place, making it easier for you manage and grow your Employee Choice Arrangement (“ECA”) benefits for your retirement. Learn more information related to your personal account below.

    And if you change jobs again, it’s simple to transfer your ECA benefits1 from another service provider to your AIA MPF Personal Account to consolidate your savings and earn the rewards from potential growth. Refer to the Employee Choice Arrangement (“ECA”) table further down this page for more information about your transfer restrictions.

    WHAT DOES IT PROVIDE?

    RANGE OF FUNDS TO CHOOSE FROM
    Switch funds for free2. Choose from among our comprehensive range of MPF funds, which cover all of your fixed income, equity, lifestyle and dynamic asset allocation needs.

    INVESTMENT EXPERTISE
    We use award-winning investment managers to look after your portfolio.  

    EXCELLENT SERVICE
    You’ll get reassuring customer service support from our award-winning teams. They work long hours to offer you support, which adds an extra dimension of convenience for you. You can access your information quickly online.

    SPECIAL PRIVILEGE
    Enjoy special management fee rebate (for AIA MPF － Prime Value Choice members only).

    Find out more

    Join MPFPA

    • TALK TO US AT 2200 6288 TALK TO US AT 2200 6288
    • TALK TO US LATER TALK TO US LATER
      Get in Touch
    • DOWNLOAD APPLICATION FORM DOWNLOAD APPLICATION FORM
    • Online Transfer of MPF Assets Online Transfer of MPF Assets

    WHAT DOES EMPLOYEE CHOICE ARRANGEMENT (“ECA”) MEAN FOR YOU

    Once a year, you can switch a portion of your mandatory contributions to an MPF provider of your choice. 

    Types of accrued benefits transferable under ECA:

    • Employer portion under current employment - Non-transferable
    • Employee portion under current employment - Transferable once a year
    • All from former employment or self-employment - Transferable at any time

    3 STEPS FOR TRANSFER

    1. Submit the below form to AIA:
    ECA Transfer Election Form
    Investment Choice
    1. We will make all necessary arrangements.
    2. Once transfer is completed, we will send you a Transfer Confirmation Notice, and your previous provider will send you a Transfer Statement.


    Find out more in our Employee Choice Arrangement leaflet. For more on the transferability of accrued benefits, see Appendix 3 of the MPF Scheme Brochure.

    DOWNLOAD THE MPFPA BROCHURE (for AIA MPF － Prime Value Choice members only).

    DOWNLOAD

    RAISE YOUR RETIREMENT QUOTIENT (“RQ”)

    • Are you prepared for retirement? Test your RQ Are you prepared for retirement? Test your RQ
    • Are your retirement savings enough? Find out with our Retirement Savings Calculator Are your retirement savings enough? Find out with our Retirement Savings Calculator

    Investment involves risks and not all investment choice provided by AIA would be suitable for everyone. Investment performance and returns may go down as well as up.

    THE FINE PRINT

    TERMS AND CONDITIONS AT A GLANCE

    Joining and annual fees are currently waived, but certain charges do apply

    DETAILED TERMS AND CONDITIONS

    1 “ECA benefits” means the transferrable accrued benefits under the Employee Choice Arrangement (the “ECA”) i.e. the accrued benefits derived from the employee’s mandatory contributions during current employment and/or the mandatory contributions from former employment in contribution account.

    2 Participants are permitted to raise only one switching request out of your guaranteed fund via any means within the same Scheme Year. Switches or reallocations via the Interactive Voice Response System or My AIA are free of charge, but subject to an access fee (which is currently waived).

    photo popup
    Contact aia

    To fight against COVID-19 and in response to the government’s latest anti-pandemic measures, effective 2 December, we will have new arrangements on the following services until further notice. We are sorry for any inconvenience that may cause.

    Hong Kong’s Customer Service Centres & their Cashier Offices:

    • For Customer Service Centre & its Cashier Office located in North Point, service hours will be adjusted to 10am – 5pm, Monday to Friday. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).
    • Customer Service Centres & its Cashier Office located in Kwun Tong will suspend their service.

    Macau’s Customer Service Centres:

    • Monday - Friday; 10am - 4pm.

    Hotline Services:

    • All hotline services will remain normal.

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia

    In view of the latest development related to COVID-19, we have changed service hours of our Customer Service Centres (CSCs) with immediate effect to reduce the risk of virus spreading. We strongly recommend customers to make good use of all online self-help and electronic services, e.g. our mobile apps, “AIA Connect”, to make enquiry. We are sorry for any inconvenience caused.

    Hong Kong’s CSCs:

    • Service hour: Resumed normal

    To safeguard health of our customers and Service Ambassadors, and to minimize any health risk, we will exercise effective measures of social distancing in the premises of our service centre. In case the number of visiting customers has reached maximum capacity of service centre, we will request customers to leave. They could visit us again after booking their service online. Alternatively, they could leave their personal information and service requests with us to call back on the same day. Customers are cordially invited to book service through:

    • our mobile application “AIA Connect” (Profile> Contact AIA > Customer Service Centre Enquiry Appointment Service); or
    • book it with this link: https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html

    We also encourage customers to make use of our electronic payment channels to settle their premium, experiencing our convenient, fast and safe service.

    Macau’s CSC:

    • Service hour: Monday - Friday; 10am - 4pm

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau
     
    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

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