INSURED MEMBER SERVICES
Insured members can access important and practical information via this quick and convenient online platform.
By using the AIA Employee Benefits Online Service, the insured members can:
- view the benefit summary
- view the updated claim status
- download online insured member guide and forms
Insured members can also access some of the online services via our mobile app.
Direct services for your executives
We handle claims and other transactions directly with your executives or their family members to minimise the administrative burden on you or your HR department.
We understand your executives or their family members might need to check for medical-related information or seek for assistance anytime. Therefore we provide a “NurseLine” which is manned by registered nurses to answer relevant questions.
The insured member will be covered for any room type in which he stays at hospital. In case the insured member stays in a room type higher than standard private room, the benefit payable will be according to the costs for a standard private room at such hospital.