Whether you are travelling abroad, planning an overseas trip in advance, or staying at home, your protection is always our concern. The Worldwide Assistance Hotline is open 24/7 for emergency assistance wherever you are.
From pre-trip advice or emergency medical treatment to medical evacuation, we are always there for your peace of mind.
In an emergency while you are overseas, just call our toll-free number.
AIA China Assist Card* – we are expanding our medical network in mainland China, so cardholders can receive immediate treatment in case of emergency hospitalisation without a deposit. Just download the “AIA Connect” app from App Store (iOS) or Google Play (Android) to find a hospital (Click here for more information).
*This service is only available to policies that specify this benefit.
Your home is your most precious asset. For Household Insurance policyholders, we provide you with 24-hour Home Assistance Referral for:
Air conditioner repair
For full details, please check your policy.
Please call our 24-hour Worldwide Assistance Hotline: (852) 2200 6622 for more information.
Worldwide Emergency Assistance
In an emergency while you are overseas, just call our toll-free emergency hotline below.
With your AIA China Assist Card, you can receive immediate treatment without paying deposit if you are hospitalised in mainland China in a designated hospital.
We also provide other emergency services, please refer to the Member Guide for details.