To fight against COVID-19 and in response to the government’s latest anti-pandemic measures,
- Customer Service Centre and Cashier Office located on 13/F AIA Kowloon Tower in Kwun Tong will suspend their service effective 2 Dec 2020.
- Customer Service Centre and Cashier Office located on 12/F AIA Tower in North Point will maintain its usual service (Mon - Fri, 10 a.m. - 5 p.m.).
To safeguard health of our customers and Service Ambassadors, and to minimize any health risk, we will exercise effective measures of social distancing in the premises of our service centre. In case the number of visiting customers has reached maximum capacity of service centre, we will request customers to leave. They could visit us again after booking their service online. Alternatively, they could leave their personal information and service requests with us to call back on the same day.