One-stop health support solution

Family Health MedTeam Service

Access to 24/7 health support for you and your loved ones

This service provides unparalleled healthcare support in mainland China covering online general health consultations, customising health checkup, online support for chronic disease management and home medication delivery. Along with priority booking at designated Grade 3A hospitals and medical companion service, you and your loved ones can access seamless and quality medical resources.

Service Highlight

1: Dedicated servicing team available 24/7
Online access to a family doctor service team, which includes a designated family doctor, as well as a registered nurse acting as your health ambassador. The service team will be online round-the-clock, providing you and your family with professional general health consultation and support.
 
2: Personalising Health Checkup at Grade 3A Hospitals
Through professional assessment on the health condition, the family doctor will customise a designated health checkup* to be performed at designated grade 3A public hospitals in mainland China for you and your family to select according to your needs and preferences. Personalising tests in various health areas aims to provide a deeper understanding of the health status, allowing you and your family to manage health easily.
 
*The costs of health checkup shall be borne by the customers.
 
3: Online Support for Chronic Disease Management and Home Medication Delivery
The service team offers chronic diseases related online management support, which includes reminders on medical appointment with your attending doctor on chronic diseases, and home medication delivery services*, aiming to offer you and your family a hassle-free health management support.
 
*Available for certain medications and designated delivery location only  

Privilege for AIA Alta Club members in Solar and Luna tiers

How to activate the service

1. Call Service Hotline
Please provide: 
  • Full English Name
  • ID number
  • Phone number
2. Service Activation
Health Ambassador will add you on WeChat and guide you on the activation steps. (If you do not have WeChat app, please download and register prior to service activation.)
 
3. Invite your family members to use the Service
You can invite your family member to the designated family group chat on WeChat which has been set up by Health Ambassador. 
 

Family Health MedTeam Service Video (Available in Chinese only)

Discover how Family Health MedTeam provides healthcare support for you and your loved ones to access to quality medical care in Mainland China.

Want to know more?

Service Hour:
Monday – Sunday: 09:00- 23:00
(Services are provided through the dedicated WeChat group. After 23:00, services will continue to be available via hotline)