The eMPF Platform

AIA provides comprehensive support and assist you with a smooth transition to the Platform

    About eMPF

    Onboarding Schedule and Journey

    eMPF Webinar

    Important Notice and Documents

    eMPF Tips for Participating Employers & Scheme Members

    Contact eMPF Platform

The eMPF Platform

Built and operated by the eMPF Platform Company Limited (a wholly owned subsidiary of the MPFA), the eMPF Platform aims to centralise the MPF schemes' administrative processes, enhance user experience, operational efficiency, flexibility and reliability of the MPF System, and set the stage for future MPF System reforms.

Participating Employers and Scheme Members can manage different MPF processes, from enrolling in MPF schemes, to making MPF contributions, consolidating MPF accounts, managing investment portfolios, reviewing investment performance and more, on a real-time, secure and efficient online platform.

The eMPF Platform Functions

For Employers

The eMPF Platform simplifies the complicated MPF-related administration processes, enabling your company to manage all MPF accounts transferred to the Platform online.
Employee Enrolments
The digitalised process allows bulk uploading and easy management of employee enrolments, with options for real-time notifications on enrolment statuses.
Contributions
The Platform will automatically pre-populate and calculate contribution details for easy editing. It supports various electronic payment options and provides reminders for timely contributions.
Administration Supports
Set up access rights for various users and view statuses. The Platform provides a comprehensive view of portfolio and performance across multiple MPF accounts. Outstanding tasks and notifications help you manage your MPF accounts effectively.

For Scheme Members

The eMPF Platform offers a one-stop service, enabling you to manage all MPF accounts transferred to the Platform online.
Account management
Manage a range of MPF administrative processes through a single platform, including accessing multiple MPF accounts' information, consolidating MPF accounts and updating personal information.
Integrated account dashboard
View all MPF account balances and performances in a simple and easy-to-understand design, helping you manage your investment portfolios effectively.
Other support
The Platform supports online submissions for fund switching, transfers, voluntary contributions, and benefits withdrawal requests, eliminating the need for paper forms and signatures.

AIA's Onboarding Date to the eMPF Platform

AIA MPF – Prime Value Choice has been onboarded to the eMPF Platform on 3 September 2025 (the "Onboarding Date"). The eMPF Platform Company Limited provides scheme administration services and handles instructions from Participating Employers and Scheme Members directly through the eMPF Platform starting from the Onboarding Date. Hence, you should submit scheme administration service instructions directly to the eMPF Platform instead of AIA.

Learn more about eMPF registration and the transitional operational arrangement:
Participating Employers - eMPF Communication Pack (Non-Registered)
Participating Employers - eMPF Communication Pack (Registered)
Scheme Members - eMPF Communication Pack
Notice to Participating Employers and Scheme Members

Register / Activate your eMPF

Participating Employers and Scheme Members can easily register for eMPF using "iAM Smart." This enables you to submit MPF administration service instructions and manage your MPF account(s) through the eMPF Web Portal or Mobile App.

Visit eMPF Web Portal at empf.org.hk/reg/type/en or scan the QR code for eMPF registration.
 
eMPF Mobile App

eMPF User Guide

Participating Employer
eMPF.org.hk/er/tutorial/en

Cut-off Dates for Administration Instructions

If you need AIA to process your administrative instructions before the Onboarding Date, valid instructions must reach us by the respective cut-off date/time.
MPF Administrative Instructions^ Cut-off Date/Time Received by us on or before**:
Application for participation 11 August 2025
(After 11 August 2025, our website and the AIA+ mobile app have permanently ceased to support the submission of these instructions.)
Transfer-in/ out
Termination (including withdrawals and claims for MPF Accrued Benefits#)
Contribution (with cleared funds)
Profile Update
(For Scheme Members only)

Fund Switching and Change of Investment Mandate*
  1. via post/ courier/ fax
  2. via AIA Interactive Website/ AIA+ Mobile App/ Interactive Voice Response (IVR) System


1. 20 August 2025
2. 21 August 2025, 4pm
(After 21 August 2025 4pm, our website, AIA+ mobile app, and IVR System have permanently ceased to support the submission of these instructions.)
^ Other than fund switching and change of investment mandate instructions, any instruction received by us after the relevant cut-off date as indicated above and before the Onboarding Date will be transferred to the eMPF Platform on the Onboarding Date for processing. Fund switching and change of investment mandate instructions received by us after the relevant cut-off date as indicated above and before the Onboarding Date will be rejected. Scheme Members will need to submit the fund switching and/or change of investment mandate instructions on the eMPF Platform again on or after the Onboarding Date.

Please also refer to note* and note** for further information on fund switching and/or change of investment mandate instructions.

* Even if the fund switching and/or change of investment mandate instruction is submitted on or before the cut-off time as set out in the above table, if any one of the following circumstances occurs:
(i) your MPF account is in the process of transfer-out assets to other registered scheme(s), partial claim or withdrawal of MPF accrued benefits, transfer fund unit(s) from or to other account(s) with the Scheme; or
(ii) multiple fund switching and/or change of investment mandate instructions are received within the same day; or
(iii) a previous fund switching and/or change of investment mandate instruction has not yet been completed,
then such fund switching and/or change of investment mandate instruction may not be able to be processed before the Onboarding Date and may be rejected.
Further, investment choice with effective date after the Onboarding Date will lead to rejection of the instruction.

** In the event of the cut-off date for any of the instructions set out in the table above (other than fund switching and change of investment mandate instructions) becoming a Severe Weather Trading Day (i.e. a day or part of a day from Monday to Friday, except a Hong Kong public holiday, on which Typhoon Signal No.8 or above, or Black Rainstorm Warning is issued by the Hong Kong Observatory or "Extreme Conditions" is announced by the HKSAR Government and the Stock Exchange of Hong Kong Limited is open for the business of dealing in securities) ("SWT cut-off date"), all such instructions from Participating Employers and Scheme Members received by us and/or AIAHK on such day will be suspended and not be processed by us and/or AIAHK and will be transferred to the eMPF Platform for processing on or after the Onboarding Date. Any fund switching and/or change of investment mandate instruction received on a SWT cut-off date through our website, AIA+ mobile app or IVR System will remain unchanged and will be processed on that date. As for any fund switching and/or change of investment mandate instruction received via paper form on a SWT cut-off date, any such instruction will be rejected and Scheme Members would need to resubmit the instruction to the eMPF Platform on or after the Onboarding Date.

# Redemption instructions must be submitted in paper form by post or in person.

Changes to MPF Contribution Payment Methods

The following payment methods are not accepted by the eMPF Platform after the Scheme is onboarded to the eMPF Platform. To avoid delays in payment instruction submission, please note the cut-off date for each payment method and switch to an alternative payment method at your earliest convenience. 
Payment method(s) decommissioned Cut-off date
Bank Automated Teller Machines (ATMs)
(Applicable to bank account holders of JETCO member banks only)		 6 July 2025
7-Eleven Convenience Stores 31 July 2025
Faster Payment System (payment using a QR code) 31 July 2025
PPS Shop & Buy Service 11 August 2025
CCB Credit Card 22 August 2025
Phone Banking (Applicable to HSBC bank account holders only) 23 August 2025

Cessation Date of AIA's Services

After 11 August 2025, the following services have ceased permanently:
  • IVR System for Participating Employers
  • Fax number 2565 0001
  • MPF email address hkmpf.customer@aia.com
To ensure Participating Employers and Scheme Members are fully prepared for the onboarding, the authorised contractor of the eMPF Platform Company Limited is hosting a series of webinars from June to November 2025, providing a comprehensive overview of the eMPF Platform, onboarding arrangement, key dates and important actions that you need to take.
Agenda of Webinar:

  1. What is eMPF and why it is related to you
  2. Important dates and required actions from Employers/HR
  3. eMPF registration and user login activation
  4. Walkthrough of functionalities of eMPF Web Portal and eMPF Mobile App
  5. Q&A Session

Webinar Registration

Session Date and Time Language Registration
1 24 October 2025 (Friday) 3 p.m.– 5 p.m. Cantonese Please click here for registration
2 31 October 2025 (Friday) 3 p.m.– 5 p.m. Cantonese Please click here for registration

Replay the Webinar

Session Date and Time Language Registration
1 6 June 2025 (Friday) 3 p.m.– 5 p.m. Cantonese Completed
Click here to rewatch the webinar
2 13 June 2025 (Friday) 3 p.m.– 5 p.m. Cantonese Completed
Click here to rewatch the webinar
3 20 June 2025 (Friday) 3 p.m.– 5 p.m. Cantonese Completed
Click here to rewatch the webinar
4 27 June 2025 (Friday) 3 p.m.– 5 p.m. Cantonese Completed
Click here to rewatch the webinar
5 4 July 2025 (Friday) 3 p.m.– 5 p.m. English Completed
Click here to rewatch the webinar
6 11 July 2025 (Friday) 3 p.m.– 5 p.m. Cantonese Completed
Click here to rewatch the webinar
7 18 July 2025 (Friday) 3 p.m.– 5 p.m. Cantonese
8 25 July 2025 (Friday) 3 p.m.– 5 p.m. Cantonese Completed
Click here to rewatch the webinar
9 1 Aug 2025 (Friday) 3 p.m.– 5 p.m. Cantonese Completed
Click here to rewatch the webinar
10 8 August 2025 (Friday) 3 p.m.– 5 p.m. English Completed
Click here to rewatch the webinar
11 15 August 2025 (Friday) 3 p.m.– 5 p.m. Cantonese
Completed
Click here to rewatch the webinar
12 22 August 2025 (Friday) 3 p.m.– 5 p.m. Mandarin
Completed
Click here to rewatch the webinar
13 29 August 2025 (Friday) 3 p.m.– 5 p.m. Cantonese
Completed
14 5 September 2025 (Friday) 3 p.m.– 5 p.m. Cantonese
Completed
15 12 September 2025 (Friday) 3 p.m.– 5 p.m. English
Completed
16 19 September 2025 (Friday) 3 p.m.– 5 p.m. Cantonese
Completed
17 26 September 2025 (Friday) 3 p.m.– 5 p.m. Cantonese
Completed
18 3 October 2025 (Friday) 3 p.m.– 5 p.m. Mandarin
Completed
Click here to rewatch the webinar
19 10 October 2025 (Friday) 3 p.m.– 5 p.m. Cantonese Completed
Click here to rewatch the webinar
20 17 October 2025 (Friday) 3 p.m.– 5 p.m. English
Completed
The webinar replay will be available soon
Note:

  1. Limited seats available on a first-come first-served basis.
  2. The webinar is arranged by the authorised contractor of the eMPF Platform Company Limited. By click the web link, interested participants will be leaving AIA's website. Interested participants will be required to provide their personal data to the third party directly in the third party's website for registration purpose.
  3. Successful registrants will receive a confirmation email prior to the webinar(s).

Webinar slides

Note: The information contained in this webinar and its associated materials is provided by an authorised contractor of the eMPF Platform Company Limited and is intended for educational and reference purposes only. It does not constitute, and should not be construed as, an offer, solicitation to offer, or recommendation of any investment product (including shares, funds, or units).
Agenda of Webinar:

  1. What is eMPF and why it is related to you
  2. Important dates and required actions from you
  3. eMPF registration and user login activation
  4. Walkthrough of functionalities of eMPF Web Portal and eMPF Mobile App
  5. Q&A Session

Webinar Registration

Session Date and Time Language Registration
1 5 November 2025 (Wednesday) 3 p.m.– 4 p.m. Cantonese Please click here for registration

Replay the Webinar

Session Date and Time Language Registration
1 2 July 2025 (Wednesday) 3 p.m.– 4 p.m. Cantonese Completed
Click here to rewatch the webinar
2 6 August 2025 (Wednesday) 3 p.m.– 4 p.m. Cantonese Completed
Click here to rewatch the webinar
3 6 August 2025 (Wednesday) 4 p.m.– 5 p.m. English Completed
Click here to rewatch the webinar
4 3 September 2025 (Wednesday) 3 p.m.– 4 p.m. Cantonese Completed
Click here to rewatch the webinar
5 3 September 2025 (Wednesday) 4 p.m.– 5 p.m. Mandarin Completed
Click here to rewatch the webinar
6 8 October 2025 (Wednesday) 3 p.m.– 4 p.m. Cantonese Completed
The webinar replay will be available soon
Note:

  1. Limited seats available on a first-come first-served basis.
  2. The webinar is arranged by the authorised contractor of the eMPF Platform Company Limited. By click the web link, interested participants will be leaving AIA's website. Interested participants will be required to provide their personal data to the third party directly in the third party's website for registration purpose.
  3. Successful registrants will receive a confirmation email prior to the webinar(s).

Webinar slides

Note: The information contained in this webinar and its associated materials is provided by an authorised contractor of the eMPF Platform Company Limited and is intended for educational and reference purposes only. It does not constitute, and should not be construed as, an offer, solicitation to offer, or recommendation of any investment product (including shares, funds, or units).

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Key Changes after Onboarding to the eMPF Platform

To facilitate a smooth transition to the eMPF Platform, Participating Employers and Scheme Members are advised to note the following changes, effective 3 September 2025, and take necessary actions:

Submission of Administration Instructions

  • AIA has ceased to accept any MPF scheme administration service instructions.
  • Please submit your MPF scheme administration service instructions directly to the eMPF Platform through the eMPF Web Portal or eMPF Mobile App. Alternatively, you may submit the instructions in paper form to the eMPF Platform by post, fax, email or in person.

Making MPF Contribution Payments

  • Starting from the contribution period of August 2025 (with a deadline for making contributions on 10 September 2025), all contribution data and payments should be made via the eMPF Platform (not AIA).
  • Cheques should be made payable to "AIA Co (Trustee) Ltd – Prime" and sent to the eMPF Platform by post (P.O. Box 98929 Tsim Sha Tsui Post Office) or through the drop-in box at any of the eMPF Service Centres or via HSBC/BOC cheque deposit machines.
  • Payments made via electronic methods should include the "MPF Contribution Bill No." or "Submission Reference No." and eMPF "Employer Account No." or eMPF "Member Account No." provided by the eMPF Platform. Failure to provide such information may result in delay or inability to process your contribution.
  • Note: Late payments are subject to a surcharge calculated at 5% of the late payment amount.

Document Receipt Date

  • Failure to submit administration instructions (including contribution payments) directly to the eMPF Platform may result in delay which could have an impact on you. Both AIA (the Trustee) and the eMPF Platform would not be responsible for such delay.
  • The date on which the eMPF Platform receives the instruction would be regarded as the official date of receipt for all purposes, including the fulfilment of statutory obligations (such as the statutory obligation to make mandatory contributions on time).

Using the Correct Paper Instruction Forms

  • For paper instruction forms, please use the official forms from eMPF Service Centres or download them from empf.org.hk/forms/en. Existing MPF forms issued by AIA will be rejected by the eMPF Platform after the grace period (i.e. 2 November 2025).

For Document / Form Submission

eMPF Postal Address, Fax Number and Email Address

 
Postal Address:
PO Box 98929 Tsim Sha Tsui Post Office
Fax Number:
3197 2988
Email:

For Enquiry Channel

eMPF Customer Service Hotline

 
Hotline:
183 2622
Service Hours:
Monday to Friday: 9am to 7pm
Saturday: 9am to 1pm
(Except public holidays)

eMPF Contribution Inquiry Hotline

 
Hotline:
3197 2834
Service Hours:
Monday to Friday: 9am to 7pm
(Except public holidays)

Customer Service (in relation to the MPF administration)

 
Email:
eMPF Service Centres:
You may visit the eMPF Service Centres for enquiries on eMPF related matters, submission of documents and more.
Opening Hours:
Monday to Friday: 9am to 6pm
Saturday: 9am to 1pm
Closed on Sunday and public holidays
Locations:
Hong Kong Island
Unit 601B, 6/F, Dah Sing Financial Centre, No. 248 Queen's Road East, Wanchai, Hong Kong (Wan Chai Station Exit A3)

Kowloon
Suites 1205-6, 12/F, Chinachem Golden Plaza, No. 77 Mody Road, Tsim Sha Tsui East, Kowloon (Tsim Sha Tsui Station Exit P2)
 
New Territories
Suite 1802A, 18/F, Tower 2, Nina Tower, No. 8 Yeung Uk Road, Tsuen Wan, New Territories (Tsuen Wan West Station Exit D, next to Nina Hotel Tsuen Wan West)

Tutorial guide

FAQ

For more information about eMPF, please visit the eMPF website.