^ Other than fund switching and change of investment mandate instructions, any instruction received by us after the relevant cut-off date as indicated above and before the Onboarding Date will be transferred to the eMPF Platform on the Onboarding Date for processing. Fund switching and change of investment mandate instructions received by us after the relevant cut-off date as indicated above and before the Onboarding Date will be rejected. Scheme Members will need to submit the fund switching and/or change of investment mandate instructions on the eMPF Platform again on or after the Onboarding Date.
Please also refer to note* and note** for further information on fund switching and/or change of investment mandate instructions.
* Even if the fund switching and/or change of investment mandate instruction is submitted on or before the cut-off time as set out in the above table, if any one of the following circumstances occurs:
(i) your MPF account is in the process of transfer-out assets to other registered scheme(s), partial claim or withdrawal of MPF accrued benefits, transfer fund unit(s) from or to other account(s) with the Scheme; or
(ii) multiple fund switching and/or change of investment mandate instructions are received within the same day; or
(iii) a previous fund switching and/or change of investment mandate instruction has not yet been completed,
then such fund switching and/or change of investment mandate instruction may not be able to be processed before the Onboarding Date and may be rejected.
Further, investment choice with effective date after the Onboarding Date will lead to rejection of the instruction.
** In the event of the cut-off date for any of the instructions set out in the table above (other than fund switching and change of investment mandate instructions) becoming a Severe Weather Trading Day (i.e. a day or part of a day from Monday to Friday, except a Hong Kong public holiday, on which Typhoon Signal No.8 or above, or Black Rainstorm Warning is issued by the Hong Kong Observatory or "Extreme Conditions" is announced by the HKSAR Government and the Stock Exchange of Hong Kong Limited is open for the business of dealing in securities) ("SWT cut-off date"), all such instructions from Participating Employers and Scheme Members received by us and/or AIAHK on such day will be suspended and not be processed by us and/or AIAHK and will be transferred to the eMPF Platform for processing on or after the Onboarding Date. Any fund switching and/or change of investment mandate instruction received on a SWT cut-off date through our website, AIA+ mobile app or IVR System will remain unchanged and will be processed on that date. As for any fund switching and/or change of investment mandate instruction received via paper form on a SWT cut-off date, any such instruction will be rejected and Scheme Members would need to resubmit the instruction to the eMPF Platform on or after the Onboarding Date.
# Redemption instructions must be submitted in paper form by post or in person.