Payment options

We offer you a number of convenient ways for making payment: by cash, cheque or electronic payments. To find out more, select one of the options below.

For the key reminder of payment options, please .

Customer Corner Online payment service has been suspended. You may visit AIA Connect to see your account details and use Online Payment service to pay your renewal premium and levy. Please click here to view user guide.
You may pay cash at our Customer Service Center, Hong Kong Post offices, 7-Eleven, all Hong Kong branches of Citibank (Hong Kong) Limited or Bank of China (Hong Kong) Limited. Cash payment made at our Customer Service Center is only accepted for premium payment, levy and AIA Vitality membership fee. Cash payment for loan repayment or deposit to Future Premium Deposit Account is not accepted.
You can pay your premium and levy (if applicable) together in one single transaction. If premium is paid and you would like to pay levy (if applicable) only, please click here for available options. For further information regarding levy collected by Insurance Authority, please click here.
All payment should be made by policyowner / insured. If you need to make payment, you should pay directly to AIA International Limited and should NOT pay to any other third party (including Financial Planners or Brokers).
For payment in bank draft, customers are recommended to provide a valid bank receipt with name of the purchaser.
- For bank draft payment (paid via any payment channels) accumulated more than USD 50,000 or HKD equivalent ("the threshold") for each policy for the last 365 days, valid bank receipt must be provided.
- For a bank draft payment with more than USD 50,000 or HKD equivalent ("the threshold"), valid bank receipt must be provided.
For Investment-Linked policies, we only accept HK dollar cheques, local US dollar cheques and US dollar bank drafts. Change of investment allocation / Top-Up Premium / FlexiMoney / Repayment for Premium Holiday should be submitted with "Request for Investment-Linked / Universal Life Plan Services Form" or "Premium Repayment for Premium Holiday Form".
You can use China Construction Bank (Asia) credit cards for payment except for Single Premium / Investment-Linked Assurance Scheme Policies / Loan Repayment / Future Premium Deposit Fund / Top-Up Premium / FlexiMoney. Credit cards of other banks can only be used for monthly autopay.
We will issue an official receipt to policyowner if premium is paid at our Customer Service Center in Hong Kong or Macau.
Premiums should be paid before the due date or during the 31 days Grace Period. The Policy will remain in force during the Grace Period. If any premium is unpaid at the end of the Grace Period, the Policy will lapse and have no further value, except for the benefits provided under the policy's non-forfeiture provisions or Premium Holiday provisions (if applicable).
If your payment is made by a credit / debit card, and there is subsequently a refund, AIA reserves the right to arrange refund directly to credit card account of the credit cardholder / bank account of the debit cardholder (as the case may be); for refund involving currency conversion, the bank or other third parties (such as the banks of merchants) will convert the transactions not denominated in Hong Kong Dollars into Hong Kong Dollars (or vice versa, depending on the currency denomination of the credit card/bank account) at the rate selected by it or the relevant card association (e.g. VISA, MasterCard, etc), or (where converted by other third parties) at the other third party's applicable exchange rate on the conversion date, plus any additional foreign exchange rate adjustment set by the bank (or the credit card issuer, as the case may be) together with any fees charged by the relevant card association, if applicable. Such exchange rate adjustment and charges shall be borne by the payor.
Apart from the exchange rate risk mentioned in the key product risks section of the product brochure, if the policy currency chosen by the customer is different from the premium payment currency, we will convert the premium paid by the customer to the policy currency of his/her choice according to the prevailing market-based currency exchange rate (determined by us at our discretion). Customer should consider the exchange rate risks and decide whether to take such risks.
Conversion of premium payment is applicable to HKD/USD/ MOP(for Macau policy only) payment. Besides, we also accept RMB / CAD / AUD / GBP payment when the premium payment currency matches the policy currency. Different payment method(s) is/are available for different policy currencies. Please ask your Financial Planner/ financial advisors and brokers for details.
Customers should imprint on credit card authorisation form or provide credit card image with cardholder name and card number for payments over US$60,000 (or a lower amount under certain situations).

e-Self service

Bank

Others

Renewal-General Insurance Renewal-Vitality Outstanding levy

Proceed online payment with BEA AIA Credit Card / VISA / MasterCard / AMEX

Renewal-General Insurance Renewal-Vitality Outstanding levy

Proceed online payment with FPS / Payme

New Policy-Life Renewal-Life Renewal-General Insurance Renewal-Vitality Outstanding levy Loan Repayment Policy Change ∕ Reinstatement Medical Shortfall

PPS payment

New Policy-Life Renewal-Life Renewal-Vitality

FPS

New Policy-Life

PayMe

Renewal-Life Outstanding levy

Online Renewal Premium Payment Service in AIA Connect

New Policy-Life Renewal-Life Renewal-General Insurance Renewal-Vitality Outstanding levy Loan Repayment Policy Change ∕ Reinstatement Medical Shortfall

Cheque deposit machine payment

(Applicable to all Bank of China (Hong Kong))

New Policy-Life Renewal-Life Renewal-General Insurance Renewal-Vitality Outstanding levy Loan Repayment Policy Change ∕ Reinstatement Medical Shortfall

Internet banking

New Policy-Life Renewal-Life Renewal-General Insurance Renewal-Vitality Outstanding levy Loan Repayment Policy Change ∕ Reinstatement Medical Shortfall

ATM payment

Notes

		New policy premium of life insurance
		Renewal premium of life insurance
		Renewal Premium Of General Insurance (policy prefix of “C”)
		Renewal Fee Of AIA Vitality Membership
		Outstanding levy
		Policy Loan Repayment
		Policy Change/ Reinstatement Payment
		Medical Shortfall

Exchange rates of foreign currencies to Hong Kong dollar

USD

#####

CNY

#####

AUD

#####

Last Update


Currency	Exchange Rate

The exchange rates shown above are for indication only, and are subject to updating by AIA Hong Kong in its discretion from time to time based on prevailing foreign currency exchange rates with reference to market benchmark rates and/or sources.

Last Update

New Policy-Life Renewal-Life Renewal-General Insurance Renewal-Vitality Outstanding levy Loan Repayment Policy Change ∕ Reinstatement Medical Shortfall

E-cheque payment

New Policy-Life Renewal-Life

Telegraphic transfer payment

New Policy-Life Renewal-Life Renewal-General Insurance Renewal-Vitality

Bank payment

Renewal-Life Renewal-Vitality

Autopay

Notes

		New policy premium of life insurance
		Renewal premium of life insurance
		Renewal Premium Of General Insurance (policy prefix of “C”)
		Renewal Fee Of AIA Vitality Membership
		Outstanding levy
		Policy Loan Repayment
		Policy Change/ Reinstatement Payment
		Medical Shortfall

Exchange rates of foreign currencies to Hong Kong dollar

USD

#####

CNY

#####

AUD

#####

Last Update


Currency	Exchange Rate

Last Update

Renewal-Life Renewal-Vitality

Mail payment

New Policy-Life Renewal-Life Renewal-General Insurance Renewal-Vitality Outstanding levy Loan Repayment Policy Change ∕ Reinstatement Medical Shortfall

Premium collection offices

New Policy-Life Renewal-Life Renewal-General Insurance Renewal-Vitality

Hongkong Post

Renewal-Life Renewal-General Insurance Renewal-Vitality

7-Eleven

Notes

		New policy premium of life insurance
		Renewal premium of life insurance
		Renewal Premium Of General Insurance (policy prefix of “C”)
		Renewal Fee Of AIA Vitality Membership
		Outstanding levy
		Policy Loan Repayment
		Policy Change/ Reinstatement Payment
		Medical Shortfall

Exchange rates of foreign currencies to Hong Kong dollar

USD

#####

CNY

#####

AUD

#####

Last Update


Currency	Exchange Rate

Last Update