Overseas emergency help

Whether you are travelling abroad, planning an overseas trip in advance, or staying at home, your protection is always our concern. The Worldwide Assistance Hotline is open 24/7 for emergency assistance wherever you are.

24-hour worldwide assistance hotline

Individual Policyholder/Insured

(with Worldwide Emergency Assistance Services cover)

(852) 2200 6622

 


Toll-Free Telephone Number

International Access Code (IAC*) + 800 + 6000 2525
Employee Benefits Plan's Insured Member

(with Group Medical or Travelling coverage)

(852) 2200 6399

    Individual Plan

    Group Medical Insurance Plan/ Group Travel Insurance Plan

Worldwide Emergency Assistance
From pre-trip advice or emergency medical treatment to medical evacuation, we are always there for your peace of mind.
 
  1. In an emergency while you are overseas, just call our toll-free number. 
  2. AIA China Assist Card* – we are expanding our medical network in mainland China, so cardholders can receive immediate treatment in case of emergency hospitalisation without a deposit. Just download the “AIA Connect” app from App Store (iOS) or Google Play (Android) to find a hospital (Click here for more information).
 *This service is only available to policies that specify this benefit.
Home Assistance
Your home is your most precious asset. For Household Insurance policyholders, we provide you with 24-hour Home Assistance Referral for:
 
  • Plumbing
  • Locksmith
  • Electrician
  • Air conditioner repair
For full details, please check your policy.
Please call our 24-hour Worldwide Assistance Hotline: (852) 2200 6622 for more information.
Worldwide Emergency Assistance
  1. In an emergency while you are overseas, just call our toll-free emergency hotline below.
  2. With your AIA China Assist Card, you can receive immediate treatment without paying deposit if you are hospitalised in mainland China in a designated hospital.
  3. We also provide other emergency services, please refer to the Member Guide for details.
24-hour Worldwide Assistance Hotline:
 
All information here is for reference only. Please refer to the policy for the definition of any capitalised terms and the exact terms & conditions.