AIA Vitality Terms of Use

Conditions of Use
By using this website/application, you acknowledge your assent to the following conditions of use without limitation or qualification. Please read these conditions carefully before using this website/application. These conditions may be revised at any time by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current conditions to which you are bound.
To the fullest extent permissible pursuant to applicable law: (1) The materials on this website/application are provided “as is” and without warranties or any kind either expressed or implied and AIA Group Limited, AIA Company Limited, AIA Vitality Company Limited, AIA Vitality (Hong Kong) Limited, AIA International Limited and their partners, affiliates and subsidiaries (collectively, “AIA VITALITYOPERATOR”) disclaim all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose; (2) AIA VITALITY OPERATOR does not warrant that the website/application or the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this website/application or the server that makes it available are free of viruses or other harmful components; and (3) AIA VITALITY OPERATOR does not warrant or make any representations regarding the use or the results of the use of the materials on this website/application in terms of their correctness, accuracy, reliability, or otherwise. The information and descriptions contained herein are not necessarily intended to be complete descriptions of all terms, exclusions and conditions applicable to the products and services, but are provided solely for general informational purposes. For complete details please refer to the actual policy or the relevant product or services agreement.
This website/application may be linked to other website/applications which are not maintained by AIA VITALITY OPERATOR. AIA VITALITY OPERATOR is not responsible for the availability, content or accuracy of any external website/applications and does not make any warranty, express or implied, with respect to the use of any external links. The inclusion of any link to such website/applications does not imply approval of or endorsement by AIA VITALITY OPERATOR of the website/applications or the content thereof. You acknowledge and agree that you access such website/applications at your own risk.
Limitation of Liability
While AIA VITALITY OPERATOR uses reasonable efforts to include accurate and up-to-date information on this website/application, errors or omissions sometimes occur. To the fullest extent permissible under applicable law, AIA VITALITY OPERATOR makes no warranties or representations as to the accuracy of the content of this website/application and under no circumstances, including, but not limited to, negligence, shall AIA VITALITY OPERATOR or any party involved in creating, producing, or delivering the website/application be liable to you for any direct, incidental, consequential, indirect, or punitive damages that result from the use of, or the inability to use, the materials on this website/application, even if AIA VITALITY OPERATOR or an AIA VITALITY OPERATOR authorised representative has been advised of the possibility of such damages. To the fullest extent permissible under applicable law, in no event shall AIA VITALITY OPERATOR's total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing this website/application.
AIA VITALITY OPERATOR also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property as a result of your access to, use of, or browsing in the website/application or your downloading of any materials, data, text, images, video, or audio from this website/application.
Restrictions on Use of Materials
This website/application is owned and/or licensed to be operated by AIA VITALITY OPERATOR. Except as otherwise expressly permitted by AIA VITALITY OPERATOR, no materials from this website/application or any website/application owned, operated, licensed or controlled by AIA VITALITYOPERATOR may be copied, reproduced, republished, modified, stored in a retrieval system, used for creating derivative works, uploaded, posted, transmitted (by any form or by any means), distributed or used in any other way for public or commercial purposes. You may download material displayed on this website/application for your personal non-commercial use only, provided that you also retain all copyright and other proprietary notices contained on the materials. You may not distribute, modify, transmit, reuse, repost, or use the content of this website/application, including the text, images, audio, and video, for public or commercial purposes, without AIA VITALITY OPERATOR's written permission.
AIA VITALITY OPERATOR neither warrants nor represents that your use of materials displayed on this website/application will not infringe rights of third parties.
Jurisdictional Issues
Unless otherwise expressly set forth herein, AIA VITALITY OPERATOR makes no representation that materials on this website/application are appropriate or available for use in any location. Those who choose to access this website/application do so on their own initiative and are responsible for compliance with local laws.
Except as expressly set forth herein the information contained on this website/application is not an offer to sell or a solicitation to buy any security, insurance product or other product or service by AIAVITALITY OPERATOR. No security, insurance product or other product or service is offered or will be sold by AIA VITALITY OPERATOR or, if sold by AIA VITALITY OPERATOR, will be effective in any jurisdiction in which such offer or solicitation, purchase or sale would be unlawful under the securities, insurance or other laws of such jurisdiction. Some products and services may not be available in all jurisdictions.
No Offer
Information provided on this website/application should not be construed as an offer of securities for sale nor a solicitation of an offer to purchase securities. Past performance is not necessarily an indication of future performance. Any person considering an investment in the securities of AIA Group Limited should seek independent professional advice prior to making any investment decision.
Ownership of Information
Any information, other than personal data or information, you transmit to AIA VITALITY OPERATOR via this website/application, by electronic mail or otherwise, including data, questions, comments, or suggestions will be treated as non-confidential and non-proprietary and will become the property of AIA VITALITY OPERATOR. Such information, other than personal data or information, may be used for any purpose, including, but not limited to, reproduction, solicitations, disclosure, transmission, publication, broadcast, and posting. AIA VITALITY OPERATOR is free to use any ideas, concepts, know how, or techniques contained in any communication you send to AIA VITALITY OPERATOR via this3website/application or by any other means for any purpose whatsoever, including, but not limited to, developing and marketing products using such information. You waive all applicable rights you may have in any information (other than personal data) you transmit to AIA VITALITY OPERATOR via this website/application or otherwise, for the purposes of this section of the Conditions.
Intellectual Property
All trademarks, service marks, trade names, logos, and icons are proprietary to AIA VITALITY OPERATOR. Other than as expressly set out in these Conditions and except as permitted by applicable law, nothing contained on the website/application should be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any of AIA VITALITY OPERATOR's intellectual property including, but not limited to, any trademark or logo displayed on this website/application without the written permission of AIA VITALITY OPERATOR. Your use of the trademarks or logos displayed on this website/application, or any other content on this website/application, except as provided herein, is strictly prohibited.
Software Licences
To the extent that any software is made available or provided to you on this website/application, AIA VITALITY OPERATOR grants you a non-exclusive, limited and personal licence to download and use the software for your own personal, non-commercial use only. No other rights to the software are granted. All rights including intellectual property rights in the software remain the property of AIA VITALITYOPERATOR or the relevant licensors or owners of the software and, except as permitted by law, you may not reverse engineer, decompile, modify or tamper with the software.
Security Reminder
At AIA VITALITY OPERATOR, we take our user's security and confidentiality very seriously. While there is inherent risk in doing business with anyone over a public medium like the Internet, we have implemented measures to reduce these risks. In order to safeguard and protect your privacy, the secure site utilises advanced security techniques, which require Netscape Navigator version 4.0 or Microsoft Internet Explorer version 4.0 or above.
AIA Vitality support for mobile devices
The AIA Vitality mobile applications (“Platform”) contains services, features and benefits that are available to certain computers, mobile phones, tablets, consoles and other devices (“Devices”). From time to time, AIA VITALITY OPERATOR may update the Platform to improve performance, enhance functionality, reflect changes to the requirement on the operating system of the Devices or address security issues. We may ask you to update or reinstall the Platform for these reasons. If you choose not to install such updates or if you opt out of automatic updates (if available) you may not be able to continue using the Platform.
If your Device is run under Android operation system, you shall agree to AIA VITALITY OPERATOR accessing your Device's relevant sensor/gyroscope to get step activity data of your daily workout and to synchronise with our Platform.
AIA VITALITY OPERATOR gives no warranty on any compatibility or reliability of the Platform, and accepts no responsibility in the event that you are not able to earn or record points due to incompatibility between the Platform and/or Devices and fitness devices or fitness-tracking mobile apps.
In the event that your Devices are not compatible with the Platform's requirements, we recommend you upgrade your Devices to a newer operating system and/or use a compatible Device. Please refer to AppStore (iOS) and Google Play Store (Android) for the most updated system requirements of the Platform.
Password and Account Security
You are entirely responsible for maintaining the confidentiality of your own passwords and account details. You are also entirely responsible for any transactions or activities that occur under your account, regardless as to whether such transactions or activities were made with or without your knowledge or authority. This website/application may provide you with a password manager function which would allow this website/application to remember them for you and automatically enter into the appropriate fields. When you enable the password manager function to remember passwords, it asks you if you want it to remember the account username and password for any site/application that is not already in your password or exceptions list. AIA VITALITY OPERATOR shall not be liable for any damage, loss or other liability incurred by you arising from any transactions of any kind whatsoever resulting from the unauthorised use of accounts and passwords by any third parties. Neither shall AIA VITALITYOPERATOR be liable to you in connection with your use of the password manager function. However, you may be held liable for any damage, loss or other liability incurred by AIA VITALITY OPERATOR for any wrongful use of your account and/or password. You shall report to AIA VITALITY OPERATOR immediately if you know or have reason to suspect that the security of your password and/or account may have been compromised or used by another person without authority.
Community Guideline
You may create your own platform and publish your own stories about health and well-being and to access some tools that can help you with your health goals. People who have access to this website/application may see your stories and interact with you. The conversations may be diversified and shared with people wherever they are and whenever they go (“AIA Vitality Community”).
If you use this website/application as a platform publishing your own stories and interact with people, you are required to observe the following guidelines:
  • You are required to be at least 18 years of age to register on and use this website/application.
  • As part of this AIA Vitality Community aspect, you may post your personal opinions, messages and ideas to the website and to the discussion forums available on the website/application.
  • You undertake not to post content to the website/application that may be illegal, defamatory, infringing, harassing, obscene, commercial advertising, personal marketing, profane, untrue, incorrect or harmful, or which AIA VITALITY OPERATOR regards as inappropriate, and you accept that AIA VITALITY OPERATOR may remove this content from the website/application.
  • You are encouraged to report illegal, defamatory, infringing, harassing, obscene, commercial advertising, personal marketing, profane, untrue, incorrect and/or harmful content from the website/application to AIA VITALITY OPERATOR, and AIA VITALITY OPERATOR may correct and/or remove such content or any part thereof if it feels that it is appropriate to do so.
  • AIA VITALITY OPERATOR does not editorially control, filter or read your postings on the website/application on an ongoing basis, and you acknowledge and agree that AIA VITALITY OPERATOR shall not be responsible, in any way, for any user postings. You also agree to indemnify AIA VITALITY OPERATOR against any liability, claim, damage or loss of whatsoever nature that may result from your posting(s) to the website/application.
  • You accept that the AIA Vitality Community aspect is integral to the website/application and to the AIA Vitality Community concept, and agree to respect and abide by these community guidelines at all times when accessing or using the website/application, and to interact and engage with fellow users with equal respect and dignity.
  • Please note that as a user of the website/application, you determine who will have access to your personal information when you invite them to view your profile. AIA VITALITY OPERATOR cannot be responsible for any consequences that may result from access that you may have provided to any individual.
Inconsistency in Wordings
In the event of any ambiguity or inconsistency between the English and local language versions of these Conditions, the English version will control and prevail.
Governing Law and Jurisdiction
These Conditions will be governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong") and the parties agree to submit to the exclusive jurisdiction of the courts of Hong Kong
“We”, “AIA” or “AIA Hong Kong” herein refers to AIA International Limited (Incorporated in Bermuda with limited liability).
Last updated: May 2020

AIA.COM.HK AIA Vitality Personal Information Collection Statement (for Macau Customers)

AIA Vitality is a health and wellness programme, encouraging you to get healthier and earn great rewards. In order for AIA Vitality-related services to be provided to you, it will be necessary for us to collect, use and share certain personal data about you. Customers and potential customers expect us to maintain their information accurately, protected against manipulation and errors, secure from theft and free from unwarranted disclosure. We protect the data security of our customers and potential customers by complying with the Personal Data Protection Act (Law 8/2005), and all relevant local laws, and ensure compliance by our staff with strict standards of security and confidentiality.
This statement ("Vitality PIC Statement") provides you with notice as to why your personal data is collected, how it is intended to be used, to whom your personal data may be provided, from whom your personal data may be collected and how to access, review and amend your personal data. The provision of your personal data is voluntary: you may choose not to provide us with the requested data, but failure to do so may inhibit AIA Vitality's ability to provide you with its services.
AIA Vitality is administered, managed and distributed in Macau by AIA International Limited, Macau Branch for the following operators, namely, AIA Group Limited, AIA Company Limited, AIA Vitality (Hong Kong) Limited (collectively, the "AIA Vitality Operator"), members of the AIA group of companies ("AIA Group"). The AIA Vitality Operator will receive ongoing support from Discovery Limited (a company based in South Africa) and/or its affiliates ("DSY"), the global operators of the AIA Vitality programme.
It is also important for you to note that [the underwriting and claims departments of] AIA Company Limited, AIA International Limited, or any other insurer within the AIA Group ("AIA Insurers") will not have access to your personal data (including health and medical information) provided to, or collected via, AIA Vitality. Accordingly, where you are applying for a new insurance policy from the AIA Insurers, you acknowledge that any health, medical or other information that may affect the risk under an insurance policy needs to be separately notified to the AIA Insurers even if you have already provided the information to the AIA Vitality Operator or the AIA Vitality Partners (as defined below). Similarly, if you are currently under any obligation to notify the AIA Insurers of the occurrence of any event or of the onset of any condition, or of the cessation of any such event or condition, then you will need to separately notify the AIA Insurers of the same even if you have already provided the information to the AIA Vitality Operator or the AIA Vitality Partners (as defined below).
Why we collect your personal data and how it may be used?
Personal data is collected for the following purposes:
  • to process, administer, implement and effect the requests, transactions or membership services under AIA Vitality. In this regard, in addition to any personal data that the AIA Vitality Operator may collect directly from you, the AIA Vitality Operator may also need to collect from the AIA Vitality Partners (as defined below) information regarding your use of, and participation in (including progress and results from), the membership goods or services provided by the AIA Vitality Partners (as defined below);
  • to design new or to enhance existing services to be provided under AIA Vitality;
  • to communicate with you regarding updates and future changes to AIA Vitality, your AIA Vitality membership and account, or this Vitality PIC Statement;
  • to provide other AIA Vitality and/or loyalty programme-related services such as online shopping at AIA Vitality website or AIA Vitality purchases;
  • for statistical or actuarial research undertaken by the AIA Group, our partners who provide goods and services under AIA Vitality ("AIA Vitality Partners"), the financial services industry or our respective regulators;
  • to facilitate payment for products and/or services provided by AIA Vitality Operator, any other member of the AIA Group or any AIA Vitality Partner, including but not limited to for the verification of credit card details with credit card issuers or other third party service providers, obtaining consumer credit reports from a credit reference agency and conducting match making procedures against databases of known fraudulent transactions maintained by AIA Vitality Operator, any other member of the AIA Group, any AIA Vitality Partner or third party;
  • to assist in law enforcement purposes, investigations by police or other government or regulatory authorities and to meet requirements imposed by law or agreed to with government or regulatory authorities; and
  • other purposes directly relating to any of the above.
For our policy on using your personal data for promotional or marketing purposes relating to AIA Vitality, please see the section "Use of Personal Data for Direct Marketing Purposes" below.
Who may be provided with your personal data?
Personal data will be kept confidential but may, where such disclosure is necessary to satisfy any of the abovementioned purposes, be provided to the following parties:
  • any of our affiliates and to DSY for the purposes specified above;
  • any person authorised to act as an agent of the AIA Vitality Operator for the distribution of information in relation to AIA Vitality;
  • the AIA Vitality Partners and their agents for the provision of membership goods and/or services, and programme administration;
  • any agent, contractor or third party service provider who provides membership servicing support including but not limited to administration, data processing, data storage, call center services, mailing, system infrastructure and operation, website administration, marketing, finance, rewards, invoicing and training;
  • other companies who help gather your information or communicate with you, such as research companies and ratings agencies, in order to enhance the services to be provided under AIA Vitality;
  • government or regulatory bodies or any person to whom the AIA Vitality Operator (or another AIA Group company) or an AIA Vitality Partner is to make disclosure: (a) under a legal and / or regulatory obligation in that jurisdiction applicable to that particular AIA Group company or AIA Vitality Partner; or (b) which the AIA Group company or AIA Vitality Partner has agreed to make disclosures.
From time to time, the AIA Group may purchase a business or sell one or more of its businesses (or portions thereof) and your personal data may be transferred or disclosed as part of the purchase or sale or a proposed purchase or sale. In the event that the AIA Group purchase a business, the personal data received with that business, to the extent that it is relevant to AIA Vitality, will be treated in accordance with this Vitality PIC Statement. In the event that the AIA Group sell a business, to the extent that it is relevant to AIA Vitality, a provision will be included in the selling contract requiring the purchase to treat your personal data in the same manner required by this Vitality PIC Statement.
Your personal data may be provided to any of the above parties who may be located in Macau or outside of Macau.
For our policy on sharing your personal data for promotional or marketing purposes relating to AIA Vitality, please see the section "Use of Personal Data for Direct Marketing Purposes" below.
Access Rights to Personal Data
You have the right to:
  • verify whether the AIA Vitality Operator holds any personal data about you in relation to AIA Vitality and to access any such data;
  • require the AIA Vitality Operator to correct any personal data relating to you held under AIA Vitality which is inaccurate; and
  • ascertain the AIA Vitality Operator's policies and practices in relation to personal data.
Requests for access, correction or other queries relating to you under the AIA Vitality programme should be addressed to:
The Data Protection Officer
AIA International Limited
1903, AIA Tower,
Nos. 251 A - 301,
Avenida Comercial de Macau,
The AIA Vitality Operator has the right to charge costs which are directly related to and necessary for the processing of any personal data access request.
Use of Personal Data for Direct Marketing Purposes
As well as for the purposes set out above, the AIA Group intends to use your name and contact details for promotional or marketing purposes including sending you promotional materials and conducting direct marketing in relation to the following products, services, advice and subjects: insurance; annuities; MPF/ORSO; wealth management; investment; banking; financial services; credit cards; medical/health treatment; medicine; educational; recruitment; training; reward/loyalty/privilege programmes; travel; airlines, accommodation; apparel; movies; gymnasium and fitness; concerts; sporting and special events; sports and fitness equipment; food and beverage; health supplement; household; media; social networking; spa and similar relaxation activities and other leisure services; telecommunication and mobile services; internet; other retail/consumer products and services; wellness and charitable/non-profitable causes; hospitality services; transportation; electronics; fine art; gallery/exhibition ("Classes of Marketing Subjects").
For the purposes of direct marketing, we may provide your personal information to providers (and their agents) (whether within or outside of the AIA Group) of any of the Classes of Marketing Subjects described above so that they can contact you and/or send you promotional materials and conduct direct marketing in relation to the products and services that they offer (these materials may be sent to you by postal mail, email or other means). We may provide your personal data to providers (whether within or outside of the AIA Group) of any of the Classes of Marketing Subjects for gain.
Before using your personal data for the purposes and to the transferees set out above, we must obtain your written consent, and only after having obtained such written consent may we use and/or provide your personal data for any promotional or marketing purpose.
The types of personal data that the AIA Group intends to use and provide for direct marketing purposes as described above are your name and contact details.
You may in future withdraw your consent to the use and provision to a third party by the AIA Vitality Operator of your personal data for direct marketing purposes and thereafter the AIA Vitality Operator shall cease to use such data for direct marketing purposes.
If you wish to withdraw your consent, please inform us by writing to the address in the section on "Access Rights to Personal Data" or sending us an email. Any such request should clearly state details of the personal data in respect of which the request is being made.
Amendments to this Vitality PIC Statement
The AIA Vitality Operator reserves the right, at any time and without notice, to add to, change, update or modify this Vitality PIC Statement, simply by notifying you of such change, update or modification. If we decide to change our personal data policy, those changes will be notified to you either on our website or in writing so that you are always aware of what information we collect, how we use the information and under what circumstances the information is disclosed. Any such change, update or modification will be effective immediately upon posting.
Additional Information
Should you have any questions on any part of this Vitality PIC Statement or would like additional information regarding the AIA Vitality Operator's data privacy policies and practices, please do not hesitate to contact us.
“We”, “AIA” or “AIA Hong Kong” herein refers to AIA International Limited (Incorporated in Bermuda with limited liability).
Last updated: 18 July 2019