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Passport, entry proof and travel tickets Travel expenses receipts Original medical receipt(s) Medical reports from healthcare providers, or hospital discharge summary Lab reports Police report Compensation breakdowns from other insurers or parties

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Passport, entry proof and travel tickets Travel expenses receipts Medical reports from healthcare providers, or hospital discharge summary Proof of relationship with the family member Certificate of burial/cremation (if applicable)

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Passport, entry proof and travel tickets Medical reports from healthcare providers, or hospital discharge summary Police report HKID of the insured and beneficiary (if applicable) Death certificate (if applicable) Certificate of burial/cremation (if applicable)

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Passport or entry proof Copy of boarding pass or air ticket Written confirmation from airline, transport company or travel agency Original receipts for the purchase of necessities, hotel accommodation and meals Compensation breakdowns from other insurers or parties

Group Travel

Note:
You are kindly reminded to make copy of your completed claim form and supporting documents for your record and future reference.

Corporate Solutions Department
AIA International Limited
12/F AIA Financial Centre
712 Prince Edward Road East
Kowloon

within 90 days from the date of receiving medical service

Passport, entry proof and travel tickets
Travel expenses receipts
Original medical receipt(s)
Medical reports from healthcare providers, or hospital discharge summary
Lab reports
Police report
Compensation breakdowns from other insurers or parties

Passport, entry proof and travel tickets
Travel expenses receipts
Medical reports from healthcare providers, or hospital discharge summary
Proof of relationship with the family member
Certificate of burial/cremation (if applicable)

Passport, entry proof and travel tickets
Medical reports from healthcare providers, or hospital discharge summary
Police report
HKID of the insured and beneficiary (if applicable)
Death certificate (if applicable)
Certificate of burial/cremation (if applicable)

Passport or entry proof
Unused ticket and deposit receipts
Written confirmation from the airline, transport company or hotel
Medical reports from healthcare providers
Police report
Death certificate (if applicable)
Certificate of burial/cremation (if applicable)
Compensation breakdowns from other insurers or parties

Passport or entry proof
Written confirmation from airline, transport company or hotel
Receipts for purchase of lost items or travel document replacement
Receipts for additional hotel accommodation and travel expenses
Police report
Compensation breakdowns from other insurers or parties

Passport or entry proof
Copy of boarding pass or air ticket
Written confirmation from airline, transport company or travel agency
Original receipts for the purchase of necessities, hotel accommodation and meals
Compensation breakdowns from other insurers or parties

Group Travel

Download and complete the claim form accordingly

Prepare original supporting documents according to below details

Send the completed claim form and original supporting documents to us at:

Group Travel

1 Step 1 Download and complete the claim form accordingly

Download and complete the claim form accordingly

2 Step 2 Prepare original supporting documents according to below details

Prepare original supporting documents according to below details

3 Step 3 Send the completed claim form and original supporting documents to us at:

Send the completed claim form and original supporting documents to us at:

For medical expenses

For compassionate visit benefit

For personal accident benefit

For journey curtailment (ie. the trip is interrupted) or cancellation

For loss of baggage, travel document, or personal money

For travel or baggage delay