More information about VHIS


What is insurance?

Insurance contracts are based on trust. 

  • The client is required to disclose in the application all material facts, so that insurance companies can fairly assess the risk.

  • Insurance companies trust that client gives precise and true details of the required information. 

Roles & responsibilities

How underwriters assess application?

Underwriter will review all information disclosed by client, assess and evaluate the risk associated with the assessment factor for the final decision.

When underwriter receives application:

What are the risk factors determine underwriting decision?

Substandard underwriting decisions

Counter-offer: A proposal that is made as an alternative to the client who may not qualify for a standard insurance policy. It revises the initial offer and often includes special provisions or higher premiums to cover the higher risk the insurance company takes on.
Types of counter-offers

Substandard Premium Rating The insured carries higher risk than in ordinary circumstances as reflected in the risk evaluation process, it requires policyholders to pay a higher premium than that for standard policies.
Case-based Exclusions An exclusion is a policy provision that limits coverage for some types of risk or specified conditions. It narrows the scope of coverage provided by the insuring agreement.
Postpone Insurance companies are not able to offer the applied coverage at the time of application, but probably will reconsider the application in the future.
Decline An applied coverage cannot be offered as the risk incurred exceeds insurance company's risk acceptance level at the time being.


  1. Valid identity documents

  2. Completion of application forms

  3. All relevant medical records and check-up reports (if applicable)

  4. Sufficient premium

The first underwriting opinion would be given within 2 business days after submission. The duration to reach final decision varies from case to case, depending on the quality of information that has been disclosed to us.

Only one qualified Policy Holder is accepted per each VHIS application.

You can contact your financial planner or our AIA customer hotline on 3108 1830 immediately for providing your detailed health information. The risk of the policy would be re-assessed and the underwriting decision will be subject to the re-declaration of health condition.

You can contact your financial planner or our AIA customer hotline on 3108 1830 for advice

Change of policy ownership right

Change of ownership of the policy

Subject to the approval of the Company at its discretion, the Policy Holder may transfer the ownership of the policy by completing the prescribed form and sending it to the Company. Any change of ownership of this Policy shall be conditional upon the satisfaction of customer due diligence and other applicable requirements under Anti-Money Laundering and Counter-Terrorist Financing (Financial Institutions) Ordinance and other applicable guidelines. The change of ownership shall not be effective until the Company has approved the change and such change is evidenced by an endorsement issued by the Company. The Company is not responsible for any written notice of a change of ownership received by us pending issue of an endorsement.

What documents are required?

  • Download the required form here and complete the corresponding section(s) and submit it together with a copy of identification document (e.g. HKID card, passport) of new owner. Please noted that we reserve the right to ask for additional documents if needed.

  • Please submit the completed form(s) and document(s) to our AIA Representatives to follow-up or directly mail to our Operations Department at 11/F, AIA Financial Centre, 712 Prince Edward Road East, Kowloon.

Protect your whole family and apply for a higher tax deduction amount

To help you budget smarter, the premiums you pay for AIA's VHIS Certified Plans is eligible to be deducted from your annual taxable income, up to an aggregate limit of HKD8,000 for VHIS policies per insured person per tax payer per year.

There is no cap on the number of VHIS policies that a taxpayer can use to claim tax deductions each year, as long as all the policies are held by the same taxpayer and cover yourself and/or your dependants. Dependants include your spouse or child, or a parent, grandparent or sibling of you or your spouse.

In other words, if you take up AIA's VHIS Certified Plans for yourself, your spouse, your son and your mother as an example (i.e. four insured persons) and pay the required premiums in the same taxable year, the annual tax deduction amount for you would be up to HKD32,000 (i.e. HKD8,000 x 4).

The illustration below shows the tax deduction amount you could claim if you were the policy holder for four insured persons, for example.
For details on tax deductions, please visit and consult your own tax and accounting advisors for tax advice.


Learn more about claims here


Learn more about complaints here