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    You can settle short payment of new policy, renewal premium of the General Insurance (only applicable for products with policy prefix of "C"), renewal fee of AIA Vitality membership or outstanding levy with Faster Payment System (“FPS”) / PayMe / BEA AIA Credit Card / Visa / MasterCard or AMEX in just a few minutes.

    Please enter (1) 10-digit policy number (including the letter prefix of policy number)/AIA Vitality membership number, and (2) month and year of birth of policyowner/AIA Vitality member.

    Policy Number / AIA Vitality Membership Number *

    Month and Year of birth of policyowner / AIA Vitality member (MM/YYYY) *

    /

    For example, if your date of birth is 3rd May 1980, please enter 05/1980 above.

    * Effective 1 May 2021, AIA Vitality membership fee will be adjusted to HK$/MOP430 (based on the payment due date). The membership fee of AIA Vitality may vary at any time without prior notice.

     

    Please confirm the payment details.

       

      

      

      

      

      

      

      

    Payment Amount *

    Email Address (this field is optional for receiving one-off payment confirmation email)

    Terms and Conditions

    Terms and Conditions
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    If your payment to us is made by your or a third party's credit / debit card from your own account or a third party's account, and there is subsequently a refund, AIA reserves the right to arrange refund directly to credit card account of the credit cardholder / bank account of the debit cardholder (as the case may be).

    For refund involving currency conversion, the bank or other third parties (such as the banks of merchants) will convert the transactions not denominated in Hong Kong Dollars into Hong Kong Dollars (or vice versa, depending on the currency denomination of the credit card/bank account) at the rate selected by it or the relevant card association (e.g. VISA, MasterCard, etc), or (where converted by other third parties) at the other third party's applicable exchange rate on the conversion date, plus any additional foreign exchange rate adjustment set by the bank (or the credit card issuer, as the case may be) together with any fees charged by the relevant card association, if applicable. Please contact the issuing bank of the credit card and/or the bank account for details.

    I agree that the information and personal data relating to me contained in this payment may from time to time be used, maintained, processed, utilized, and stored by the Company for the purposes of (a) identity matching or verifying premium payment, source of funds and references; and/or (b) providing and arranging subsequent payment and other incidental customers' services to me, the AIA Vitality member and/or the policy owner(s); and/or (c) providing to service providers carrying out data matching procedure or any other necessary procedures for the operation of such services; and/or (d) law enforcement, investigations by police or other governmental authorities and to meet requirement imposed by laws and regulations and/or (e) satisfying and complying with any anti-money laundering and counter-terrorist financing requirements imposed by any governmental authority and/or regulator in the world; and/or (f) fulfilling those other additional uses set out in AIA Personal Information Collection Statement ("AIA PIC").

    I understand that it is voluntary for me to provide the information in this payment, but if I refuse to do so, the Company may not be able to process my application and/or provide any insurance service to me/us.

    Information and personal data contained in this payment may be transferred by the Company, insofar as necessary and to the extent permitted by laws, to:

    (a) the relevant governmental authorities, regulator(s), court(s), tribunal(s), administrative board(s) and/or law enforcement bodies (both local and overseas) for the said purposes;

    (b) such person(s) for such legitimate purposes as contemplated in AIA PIC, if applicable.

    The updated version of AIA PIC is available for download from its website: http://www.aia.com.hk/en/privacy-statement.html, and is made available upon request.

    I am advised that I can at any time make a data access or correction request concerning my personal data held by the Company by writing to AIA Customer Service Centre: 12/F, AIA Tower, 183 Electric Road, North Point, Hong Kong.

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA+ mobile app/web version (Help & Support > Visit Us > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Mon-Fri: 9am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    Unit 201, 2F, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via AIA+ mobile app/web version (Help & Support > Visit Us > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    Unit 201, 2F, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

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