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    Our Products

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    Life Stages

    Which life stages are you in? We understand your needs and are committed to offering the right solutions that cater to your evolving needs.​

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    For Individuals

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    • Savings Insurance

      Grow and protect your wealth

    • Insurance with Investment Focus

      Grow your savings with investments

    • Life Protection

      Provide financial peace of mind in case worst should happen

    • Critical Illness Protection

      Relieve financial burden when serious illness strikes

    • Medical Protection

      Support for medical expenses

    • Severity-Based Health Protection

      Benefit pay-out based on your illness severity level

    • Voluntary Health Insurance Scheme

      Government-certified medical protection plans providing medical cover, with premiums that are eligible for tax deductions

    • Retirement Income

      Prepare for your retirement

    • Investment-Linked Assurance Schemes

      Make your own investment decisions

    • Accident & Other Protections

      Protect against accidents and other unforeseen events

    • AIA Vitality

      A game changing wellness programme that redefines the traditional concept of insurance and reward you to live a healthy lifestyle

    • MPF / ORSO / MACAU PENSION (Members)

      A comprehensive retirement solutions for employees and self-employed persons

    • GROUP INSURANCE

      Support your HR strategies with flexible and cost-effective plans to protect your employees

    • MPF / ORSO / MACAU PENSION (Employers)

      A comprehensive retirement solutions for employers

  • Life Challenges

    Life Challenges

    What matters to you most?

    View all life challenges
    • Leading a Healthier Life

      There is no better feeling in life than being healthy.

    • Plan for Your Children’s Education

      Start an education fund as soon as possible to ensure your children’s bright future

    • Lessen the Impact of Critical Illness

      Concentrate on getting well without financial worries

    • Prepare for Medical Expenses

      Comprehensive protection saves you the financial hassle in dealing with the unexpected

    • Start Building Your Fortune

      Realise your lifelong dreams by accumulating wealth today

    • Enjoy Your Retirement

      Move towards a fulfilling life in retirement

  • About AIA

    About AIA

    For a century, AIA has served the ever-changing needs of millions of people all across the Asia-Pacific region.

    DISCOVER KEY CORPORATE FACTS ABOUT AIA HONG KONG & MACAU
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    • Payment Options

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    • Proceed Online Payment with FPS / PayMe / Visa / MasterCard / AMEX

      Easy payment for short payment of new policy, renewal premium of the General Insurance (only applicable for products with policy prefix of "C"), renewal fee of AIA Vitality membership & outstanding Levy

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      Support you in achieving overall wellbeing

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  • premium payment channels

    Payment Options

    We offer you a number of convenient ways for making payment: by cash, cheque or electronic payments. To find out more, select one of the options below.

    Key reminders:

    1. You may pay cash at our Customer Service Center, Hong Kong Post offices, 7-Eleven, all Hong Kong branches of Citibank (Hong Kong) Limited or Bank of China (Hong Kong) Limited. Cash payment made at our Customer Service Center is only accepted for premium payment, levy and AIA Vitality membership fee. Cash payment for loan repayment or deposit to Future Premium Deposit Account is not accepted.
    2. You can pay your premium and levy (if applicable) together in one single transaction by any one of the payment options below. If premium is paid and you would like to pay levy (if applicable) only, please click here for available options. For further information regarding levy collected by Insurance Authority, please click here.
    3. All cheques should be made payable to 'AIA International Limited'.
    4. All payments should be made by policyowner / insured.
    5. For bank draft with premium payment above USD30,000 (or HKD equivalent) per policy, one should sign a "Payment Declaration Form – Bank draft" or provide valid bank receipt to prove that the bank draft is purchased by the policyowner/ insured; for premium payment above USD150,000 (applicable for new policy) or above USD300,000 (applicable for renewal policy) or HKD equivalent, a valid bank receipt must be provided.
    6. For Investment-Linked policies, we only accept HK dollar cheques, local US dollar cheques and US dollar bank drafts. Change of investment allocation / Top-Up Premium / FlexiMoney / Repayment for Premium Holiday should be submitted with "Request for Investment-Linked / Universal Life Plan Services Form" or "Premium Repayment for Premium Holiday Form".
    7. You can use China Construction Bank (Asia) credit cards for payment except for Single Premium / Investment-Linked Assurance Scheme Policies / Loan Repayment / Future Premium Deposit Fund / Top-Up Premium / FlexiMoney. Credit cards of other banks can only be used for monthly autopay.
    8. We will issue an official receipt to policyowner if premium is paid at our Customer Service Center in Hong Kong or Macau.
    9. Premiums should be paid before the due date or during the 31 days Grace Period. The Policy will remain in force during the Grace Period. If any premium is unpaid at the end of the Grace Period, the Policy will lapse and have no further value, except for the benefits provided under the policy's non-forfeiture provisions or Premium Holiday provisions (if applicable).
    10. If your payment is made by a credit / debit card, and there is subsequently a refund, AIA reserves the right to arrange refund directly to credit card account of the credit cardholder / bank account of the debit cardholder (as the case may be); for refund involving currency conversion, the bank or other third parties (such as the banks of merchants) will convert the transactions not denominated in Hong Kong Dollars into Hong Kong Dollars (or vice versa, depending on the currency denomination of the credit card/bank account) at the rate selected by it or the relevant card association (e.g. VISA, MasterCard, etc), or (where converted by other third parties) at the other third party’s applicable exchange rate on the conversion date, plus any additional foreign exchange rate adjustment set by the bank (or the credit card issuer, as the case may be) together with any fees charged by the relevant card association, if applicable. Such exchange rate adjustment and charges shall be borne by the payor.
    11. Apart from the exchange rate risk mentioned in the key product risks section of the product brochure, if the policy currency chosen by the customer is different from the premium payment currency, we will convert the premium paid by the customer to the policy currency of his/her choice according to the prevailing market-based currency exchange rate (determined by us at our discretion). Customer should consider the exchange rate risks and decide whether to take such risks.
    12. Conversion of premium payment is applicable to HKD/USD/ MOP(for Macau policy only) payment. Besides, we also accept RMB / CAD / AUD / GBP payment when the premium payment currency matches the policy currency. Different payment method(s) is/are available for different policy currencies. Please ask your Financial Planner/ financial advisors and brokers for details.

    Self service

    ONLINE PAYEMENT WITH OVERSEAS (NON- HONG KONG ISSUED) VISA/ MASTERCARD/ UNIONPAY CARD

    PPS Payment

    Proceed Online Payment with FPS / PayMe / Visa / MasterCard / AMEX

    Easy payment for short payment of new policy, renewal premium of the General Insurance (only applicable for products with policy prefix of "C"), renewal fee of AIA Vitality membership & outstanding Levy

    INTERNET BANKING

    ATM payment

    FPS

    PayMe


    Bank

    Cheque Deposit Machine Payment

    E-CHEQUE PAYMENT

    Bank Payment

    Autopay

    Telegraphic Transfer Payment


    Others

    Mail Payment

    Premium Collection Offices

    HongKong Post

    7-Eleven

    Health ConcernsExchange rate of oreign currencies to Hong Kong Dollar

    Foreign Exhange rates

    Exchange rate of foreign currencies to Hong Kong Dollar

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Macau

    In response to the epidemic prevention measures of Macau SAR government, Customer Service Centre and Cashier have new arrangements on the services from July 4, 2022 until further notice. We apologize for any inconvenience caused.

    • Customer Service Centres
      • Monday – Friday: 9am – 12am
    • Hotline Service
      • Monday – Friday: 8:45am – 5:15pm
    • Cashier Office
      • Monday – Friday: 9am – 12am

     

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

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    Visit our corporate site to learn more about AIA.

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