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  • Our Products

    Our Products

    Find our products and services according to your insurance needs.

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    Life Stages

    Which life stages are you in? We understand your needs and are committed to offering the right solutions that cater to your evolving needs.​

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    For Individuals

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    • Savings Insurance

      Grow and protect your wealth
    • Insurance with Investment Focus

      Grow your savings with investments
    • Life Protection

      Provide financial peace of mind in case worst should happen
    • Critical Illness Protection

      Relieve financial burden when serious illness strikes
    • Medical Protection

      Support for medical expenses
    • Severity-Based Health Protection

      Benefit pay-out based on your illness severity level
    • Voluntary Health Insurance Scheme

      Government-certified medical protection plans providing medical cover, with premiums that are eligible for tax deductions
    • Retirement Income

      Prepare for your retirement
    • Investment-Linked Assurance Schemes

      Make your own investment decisions
    • Accident & Other Protections

      Protect against accidents and other unforeseen events
    • AIA Vitality

      A game changing wellness programme that redefines the traditional concept of insurance and reward you to live a healthy lifestyle
    • MPF / ORSO / MACAU PENSION (Members)

      A comprehensive retirement solutions for employees and self-employed persons
    • GROUP INSURANCE

      Support your HR strategies with flexible and cost-effective plans to protect your employees
    • MPF / ORSO / MACAU PENSION (Employers)

      A comprehensive retirement solutions for employers
  • Life Challenges

    Life Challenges

    What matters to you most?

    View all life challenges
    • Leading a Healthier Life

      There is no better feeling in life than being healthy.
    • Plan for Your Children’s Education

      Start an education fund as soon as possible to ensure your children’s bright future
    • Lessen the Impact of Critical Illness

      Concentrate on getting well without financial worries
    • Prepare for Medical Expenses

      Comprehensive protection saves you the financial hassle in dealing with the unexpected
    • Start Building Your Fortune

      Realise your lifelong dreams by accumulating wealth today
    • Enjoy Your Retirement

      Move towards a fulfilling life in retirement
  • About AIA

    About AIA

    For a century, AIA has served the ever-changing needs of millions of people all across the Asia-Pacific region.

    DISCOVER KEY CORPORATE FACTS ABOUT AIA HONG KONG & MACAU
    • Message from Our Leader

      Our people are the founders of our success
    • Careers

      Explore opportunities to work at AIA
    • Caring for the Community

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      Standard processing time of our services
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      Our latest campaigns
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      Recognising the achievement of our agency force
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      Find out more about our network of partners
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    AIA iShop

    Find the right insurance at your fingertips

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    • INTERESTED IN BUYING AIA PRODUCTS?

      Go to AIA iShop now
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    Help & Support

    We strive to assist you for all your inquiries with high touch customer service.

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    Show your appreciation for someone who has helped you.

    SAY THANK YOU

    Health & Wellness 360

    For your health, we go beyond insurance

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    • Contact Information

      Have a question? Let us help you
    • Payment Options

      Find a payment option that works for you
    • Proceed Online Payment with FPS / PayMe / Visa / MasterCard / AMEX

      Easy payment for short payment of new policy, renewal premium of the General Insurance (only applicable for products with policy prefix of "C"), renewal fee of AIA Vitality membership & outstanding Levy
    • FOREIGN EXCHANGE RATES

      Exchange rate of foreign currencies to Hong Kong Dollar
    • Health Care & Claims

      Taking care of your own health by being a smart consumer
      & Get help with your claims

    • AIA EVEREST

      Useful information about AIA Everest
    • Health & Wellness 360

      For your health, we go beyond insurance
    • 3D Protection Index

      New Technology Offers Instant Review of 3D Protection Gap
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      Get information on investment options and valuation day
    • Form Library

      A selection of forms you can download, fill in and send back to us
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      A selection of product brochures you can download
    • Find Network Provider

      Find out more about the mobile app that can help you find medical help
    • Useful Information

      Common Reporting Standard (CRS) video, Information about the Insurance Authority collecting levy on insurance premiums
    • Important Information

      Important information that you should know
    • “AIA Connect” Mobile App

      Learn more about the new features of this newly redesigned mobile app
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      Have a question? Let us help you
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      Get help with your claims
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      Tools to manage your retirement and pension scheme
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      Consolidate personal account(s) or transfer MPF assets to AIA
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      A selection of forms you can download, fill in and send back to us
    • Product Brochure Library

      A selection of product brochures you can download
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      Important and useful information that you should know
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      Support you in achieving overall wellbeing
  • My AIA

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    • Help & Support

    My policy is owned by

    • Myself or My Family
    • My Company
    • MPF/ORSO/Macau Pension

    AIA Hong Kong would like to remind the public and our customers that if you are approached by someone who claims to be representing AIA in a manner that raises any doubt or suspicion in your mind, please contact our Customer Hotline on (852) 2232 8888 or email us at hk.customer@aia.com to verify the person’s identity.

    Talk to us now

    Call our hotline at:

    (852) 2232-8888
    Talk To Us Now

    Automatic Telephone Enquiry
    Automatic Telephone Enquiry

    Get in touch

    Leave us your contact info and we’ll be in touch.
    Get in touch

    Customer Service centres

    Visit one of our Customer Service Centres.
    Customer Service Centre

    Service Appreciation

    Show your appreciation for someone who has helped you.

    Customer Service Centre Enquiry Appointment Service

    Customer Complaints

    Please let us know if you are dissatisfied

    AIA CONNECT

    Learn more about the new features of this newly redesigned mobile app

    AIA Everest

    Useful information about AIA Everest

    Payment Information

    • Payment Options

      Find a payment option that works for you

      Payment Options
    • Proceed Online Payment with FPS / PayMe / Visa / MasterCard / AMEX

      Easy payment for short payment of new policy, renewal premium of the General Insurance (only applicable for products with policy prefix of "C"), renewal fee of AIA Vitality membership & outstanding Levy

      Proceed Online Payment with FPS / PayMe / Visa / MasterCard / AMEX
    • Foreign Exchange Rates

      Reference exchange rate of foreign currencies to Hong Kong Dollar

      Foreign Exchange Rates
    Health ConcernsTaking care of your own health by being a smart consumer

    Health Care & Claims

    What are you looking for?

    Doctors and Hospitals

    Cashless Hospitalisation

    Medical Green Passage

    Medical Expense Pre-approval Service

    Overseas Emergency Help

    Personal Medical Case Management Services with Rehabilitation Management

    File A Claim
    Investment information

    Investment information

    Market Insights

    View the latest market outlook shared by AIMHK

    ROBOTIC INVESTMENT CHOICE SERVICE

    Industry’s first Robotic Investment Choice Service, which helps customers of selected ILAS greater control and ease in building quality investment portfolios under their insurance policies.

    INVESTMENT OPTIONS INFORMATION

    Detailed information of each investment option, including price and risk level

    LEARN ABOUT INVESTMENT

    Learn key investment concepts in a simple and enjoyable way

    valuation Day

    Information of the date on which assets of the underlying funds are valued
    Investment information

    Useful Information

    Common Reporting Standard

    Common Reporting Standard (CRS) is released by The Organization for Economic Cooperation and Development (OECD) and G20, it provides a guideline for participating tax jurisdiction to exchange tax resident’s financial account information regularly.

    About AIA e-services

    Find out more about the terms and condition of “AIA e-Advice” and “AIA e-BankIn”, Methods of Application , List of AIA E-advice  Correspondence and AIA E-BankIn payment type.

    Information about the Insurance Authority collecting levy on insurance premiums

    Under the new Insurance Authority, effective 1  January 2018, all new and in-force policies underwritten in Hong Kong are subject to levy.
    • “AIA Connect” Find Network Provider

      A mobile app that can help you find medical help

      “AIA Connect” Find Network Provider
    • Form Library

      A selection of forms you can download, fill in and send back to us

      Form Library
    • Product Brochure Library

      A selection of product brochures you can download

      Product Brochure Library
    • About Policy Dividend

      Find out more about the annual dividend for your insurance policy

      About Policy Dividend
    • Important Information

      Important Information that you should know

      Important Information
    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

    AIA.COM

    Visit our corporate site to learn more about AIA.

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