Remarks:
What are you contacting us for?
- Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via phone numbers or hyperlinks embedded in suspicious messages purported to be coming from our institution. AIA will send SMS to Hong Kong mobile number using Registered SMS Sender ID with prefix #AIA. If you have any questions or want to ensure whether the message is legitimate, please contact our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.
- AIA Hong Kong & Macau was alerted to one phishing email (info@aiainsurancehk[.]com) containing a link that redirects recipients to a fraudulent website (hxxps[:]//aiainsurancehk[.]com/HK) on 10 July 2025, and another fraudulent website (hxxps[:]//aiaonlineinsurance[.]com/HK) was identified on 12 July 2025. The two fraudulent websites pose themselves as AIA corporate websites and induces customers to provide their personal and bank account information. For the detailed list, please refer to the list of reported fraudulent websites.
We want to emphasise that the mentioned email and websites are not owned, operated, or endorsed by AIA Hong Kong & Macau. We take this matter very seriously and have already reported it to the police and/or relevant department. We are actively coordinating with relevant law enforcement and regulatory authorities for further investigations. We reserve the right to take all legal action.
If you have provided your personal and/or bank account information to the email and websites mentioned above, please contact us immediately via our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.