Remarks:
What are you contacting us for?
- Beware of scams: AIA Hong Kong is a Registered SMS sender with the Office of the Communications Authority (OFCA) in Hong Kong. All SMS messages we send to local subscribers of mobile services in Hong Kong will have a sender ID beginning with prefix "#". Please also stay alert to suspicious messages from other sources such as fake websites, mobile apps, emails, and phone calls. Under no circumstances should you click on suspicious links or disclose personal information to avoid potential losses. If in doubt, please contact our customer service hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822. For more details, please visit here.
- AIA Hong Kong & Macau was alerted to two fraudulent websites (hxxp[:]//hgjyyb[.]com) and (hxxp[:]//m[.]hgjyyb[.]com) on 29 August 2025, which pose themselves as AIA corporate websites showing the AIA HK Insurance products. For the detailed list, please refer to the list of reported fraudulent websites.
We want to emphasise that the mentioned websites are not owned, operated, or endorsed by AIA Hong Kong & Macau. We take this matter very seriously and have already reported it to the police and/or relevant department. We are actively coordinating with relevant law enforcement and regulatory authorities for further investigations. We reserve the right to take all legal action.
If you have provided personal information to the websites mentioned above, please contact us immediately via our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.