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    Life Stages

    Which life stages are you in? We understand your needs and are committed to offering the right solutions that cater to your evolving needs.​

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    For Individuals

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    • Savings Insurance

      Grow and protect your wealth
    • Insurance with Investment Focus

      Grow your savings with investments
    • Life Protection

      Provide financial peace of mind in case worst should happen
    • Critical Illness Protection

      Relieve financial burden when serious illness strikes
    • Medical Protection

      Support for medical expenses
    • Severity-Based Health Protection

      Benefit pay-out based on your illness severity level
    • Voluntary Health Insurance Scheme

      Government-certified medical protection plans providing medical cover, with premiums that are eligible for tax deductions
    • Retirement Income

      Prepare for your retirement
    • Investment-Linked Assurance Schemes

      Make your own investment decisions
    • Accident & Other Protections

      Protect against accidents and other unforeseen events
    • AIA Vitality

      A game changing wellness programme that redefines the traditional concept of insurance and reward you to live a healthy lifestyle
    • MPF / ORSO / MACAU PENSION (Members)

      A comprehensive retirement solutions for employees and self-employed persons
    • GROUP INSURANCE

      Support your HR strategies with flexible and cost-effective plans to protect your employees
    • MPF / ORSO / MACAU PENSION (Employers)

      A comprehensive retirement solutions for employers
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    View all life challenges
    • Leading a Healthier Life

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    • Plan for Your Children’s Education

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    • Lessen the Impact of Critical Illness

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    • Prepare for Medical Expenses

      Comprehensive protection saves you the financial hassle in dealing with the unexpected
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  • About AIA

    About AIA

    For a century, AIA has served the ever-changing needs of millions of people all across the Asia-Pacific region.

    DISCOVER KEY CORPORATE FACTS ABOUT AIA HONG KONG & MACAU
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    • Help & Support

    My policy is owned by

    • Myself or My Family
    • My Company
    • MPF/ORSO/Macau Pension

    AIA Hong Kong would like to remind the public and our customers that if you are approached by someone who claims to be representing AIA in a manner that raises any doubt or suspicion in your mind, please contact our Customer Hotline on (852) 2232 8888 or email us at hk.customer@aia.com to verify the person’s identity.

    Talk to us now

    Call our hotline at:

    (852) 2232-8888
    Talk To Us Now

    Automatic Telephone Enquiry
    Automatic Telephone Enquiry

    Get in touch

    Leave us your contact info and we’ll be in touch.
    Get in touch

    Customer Service centres

    Visit one of our Customer Service Centres.
    Customer Service Centre

    Service Appreciation

    Show your appreciation for someone who has helped you.

    Customer Service Centre Enquiry Appointment Service

    Customer Complaints

    Please let us know if you are dissatisfied

    AIA CONNECT

    Learn more about the new features of this newly redesigned mobile app

    AIA Everest

    Useful information about AIA Everest

    Payment Information

    • Payment Options

      Find a payment option that works for you

      Payment Options
    • Online Payment with Visa / MasterCard / AE / PayMe / FPS

      Easy payment for renewal premium of Personal Lines policy, renewal fee of AIA Vitality membership & outstanding Levy

      Online Payment with Visa / MasterCard / AE / PayMe / FPS
    • Foreign Exchange Rates

      Reference exchange rate of foreign currencies to Hong Kong Dollar

      Foreign Exchange Rates
    Health ConcernsTaking care of your own health by being a smart consumer

    Health Care & Claims

    What are you looking for?

    HEALTH CARE TIPS

    Doctors and Hospitals

    Cashless Hospitalisation

    Medical Green Passage

    Medical Expense Pre-approval Service

    Overseas Emergency Help

    Personal Medical Case Management Services with Rehabilitation Management

    File A Claim
    Investment information

    Investment information

    INVESTMENT OPTIONS INFORMATION

    Detailed information of each investment option, including price and risk level

    valuation Day

    Information of the date on which assets of the underlying funds are valued
    Investment information

    Useful Information

    Common Reporting Standard

    Common Reporting Standard (CRS) is released by The Organization for Economic Cooperation and Development (OECD) and G20, it provides a guideline for participating tax jurisdiction to exchange tax resident’s financial account information regularly.

    About AIA e-services

    Find out more about the terms and condition of “AIA e-Advice” and “AIA e-BankIn”, Methods of Application , List of AIA E-advice  Correspondence and AIA E-BankIn payment type.

    Information about the Insurance Authority collecting levy on insurance premiums

    Under the new Insurance Authority, effective 1  January 2018, all new and in-force policies underwritten in Hong Kong are subject to levy.
    • “AIA Connect” Find Network Provider

      A mobile app that can help you find medical help

      “AIA Connect” Find Network Provider
    • Form Library

      A selection of forms you can download, fill in and send back to us

      Form Library
    • Product Brochure Library

      A selection of product brochures you can download

      Product Brochure Library
    • About Policy Dividend

      Find out more about the annual dividend for your insurance policy

      About Policy Dividend
    • Important Information

      Important Information that you should know

      Important Information
    Contact aia

    We are pleased to announce that effective 22 February 2021, our customer service in Hong Kong will resume normal.

    However, in response to the government’s latest anti-pandemic measures in Macau, effective 10 August 2021, we will have new arrangements on the following services until further notice. We are sorry for any inconvenience that may cause.

    Macau:

    • Customer Service Centre & Hotline Service:
      • Monday - Friday; 10am – 4pm.
    • Cashier Office:
      • Monday - Friday; 8:45am – 5:15pm.

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia

    We are pleased to announce that effective 22 February 2021, our customer service in Hong Kong will resume normal.

    However, in response to the government’s latest anti-pandemic measures in Macau, effective 10 August 2021, we will have new arrangements on the following services until further notice. We are sorry for any inconvenience that may cause.

    Macau:

    • Customer Service Centre & Hotline Service:
      • Monday - Friday; 10am – 4pm.
    • Cashier Office:
      • Monday - Friday; 8:45am – 5:15pm.

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

    AIA.COM

    Visit our corporate site to learn more about AIA.

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