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      Grow and protect your wealth
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      Provide financial peace of mind in case worst should happen
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      Relieve financial burden when serious illness strikes
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      A game changing wellness programme that redefines the traditional concept of insurance and reward you to live a healthy lifestyle
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      A comprehensive retirement solutions for employees and self-employed persons
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      Support your HR strategies with flexible and cost-effective plans to protect your employees
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    DISCOVER KEY CORPORATE FACTS ABOUT AIA HONG KONG & MACAU
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    • AIA EVEREST

    • Levy Information
    • Participating Products
    • Privacy Statement
    • Form Library
    • Contact Us
    • Terms and Conditions

    Levy Information

    For any enquiries, please contact our Customer Hotline on (852)2232-8968 at your convenience.

    Fulfillment Ratios For Participating Products

    Investment Strategy & Philosophy In Deciding Non-Guaranteed Benefits

    For any enquiries, please contact our Customer Hotline on (852)2232-8968 at your convenience.

    Privacy Policy Statement (HK)

    Personal Information Collection Statement (HK)

    For any enquiries, please contact our Customer Hotline on (852)2232-8968 at your convenience.

    Should you need assistance in filling out the form(s), please contact our Customer Hotline at (852)2232-8968.

    Hotline

    (852) 2232 8968


    Email

    aiaeverest.customer@aia.com


    Service hours

    Mon - Fri 9:00am - 6:30pm
    Sat, Sun & Public Holidays Closed

     

    Special Arrangement during Tropical Cyclone Warning Signal No. 8 or above / Black Rainstorm Warning Signal

    • If Tropical Cyclone Warning Signal No. 8 or above and / or Black Rainstorm Warning Signal is issued outside office hours, our customer service centres and hotline services will be suspended while the warning signal is in force.

    • In general, the services will be resumed in 2 hours after the warning signal is lowered or cancelled. In case the warning signal is lowered or cancelled after 12:00 noon, services will remain suspended for that day.

    Terms and Conditions

    Contact aia

    Please note that the following service will have special business hours on 31 January (Lunar New Year’s Eve):

  • Customer Service Centres & Cashier Offices (Hong Kong): 10am – 1pm
  • Individual Life Customer Hotline (Hong Kong): 9am – 1pm
  • MPF/ORSO/Macau Pension Hotline (Hong Kong & Macau): 9am – 5:30pm

      In light of the current COVID-19 situation and to reduce the risk of spreading the virus through physical contact, effective 24 January, we will have new arrangements on the following services until further notice. We are sorry for any inconvenience that may cause.

      Hong Kong
      • Customer Service Centres & Cashier Offices (Hong Kong):
        • Customer Service Centre and its Cashier Office located in Kwun Tong will suspend their service. Service hours of Customer Service Centre & its Cashier Office located in North Point will be adjusted to 10am – 5pm, Monday to Friday. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).
      • Hotline Services:
        • All hotline services remain normal.

      Macau
      • Customer Service Centres & Cashier Offices:
        • Monday - Friday; 10am – 4pm.
      • Cashier Office:
        • Monday - Friday; 8:45am – 5:15pm.

    • Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia

    Please note that the following service will have special business hours on 31 January (Lunar New Year’s Eve):

  • Customer Service Centres & Cashier Offices (Hong Kong): 10am – 1pm
  • Individual Life Customer Hotline (Hong Kong): 9am – 1pm
  • MPF/ORSO/Macau Pension Hotline (Hong Kong & Macau): 9am – 5:30pm

      In light of the current COVID-19 situation and to reduce the risk of spreading the virus through physical contact, effective 24 January, we will have new arrangements on the following services until further notice. We are sorry for any inconvenience that may cause.

      Hong Kong
      • Customer Service Centres & Cashier Offices (Hong Kong):
        • Customer Service Centre and its Cashier Office located in Kwun Tong will suspend their service. Service hours of Customer Service Centre & its Cashier Office located in North Point will be adjusted to 10am – 5pm, Monday to Friday. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).
      • Hotline Services:
        • All hotline services remain normal.

      Macau
      • Customer Service Centres & Cashier Offices:
        • Monday - Friday; 10am – 4pm.
      • Cashier Office:
        • Monday - Friday; 8:45am – 5:15pm.

    • Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

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    Visit our corporate site to learn more about AIA.

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