For any enquiries, please contact our Customer Hotline on (852)2232-8968 at your convenience.
GLOSSARY FOR INSURANCE TERMINOLOGY
The insurance terminology that is currently used in policy provision, illustration document, product brochure and other relevant policy correspondence will be renamed and replaced by the standardised industry terminology, without changing their original meanings. Please rest assured that such change(s) has no impact on your policy. Please refer to below table for the summary of changes:
Terminology currently used (if applicable)
Terminology after Renamed
All Type of Products
Sum Insured - Protection Oriented Product
The basic death benefit amount of the policy
Annual Premium / Guaranteed Monthly Income / Guaranteed Monthly Annuity Income / Guaranteed Monthly Retirement Income– Savings Oriented Product
The amount is used to calculate premium and relevant policy values, yet it is not counted as the death benefit amount
Guaranteed Cash Bonus / Cash Bonus / Tuition Allowance / Guaranteed Education Fund / Education Fund / Graduation Bonus
Guaranteed Cash Payment
Guaranteed amount that will be payable in the policy at a defined period
Special Dividend / Maturity Dividend / Special Maturity Dividend
A one-off non-guaranteed payment that will be payable upon surrender/ termination of the policy or in payment of claims (e.g. death or critical illness), provided that the policy has been in force for a specific period of time
Please refer to the policy contract for detailed explanation of the terminologies.
Should you need assistance in filling out the form(s), please contact our Customer Hotline at (852)2232-8968.
Mon - Fri 9:00am - 6:00pm Sat, Sun & Public Holidays Closed
Special Arrangement during Tropical Cyclone Warning Signal No. 8 or above / Black Rainstorm Warning Signal
If Tropical Cyclone Warning Signal No. 8 or above and / or Black Rainstorm Warning Signal is issued outside office hours, our customer service centres and hotline services will be suspended while the warning signal is in force.
In general, the services will be resumed in 2 hours after the warning signal is lowered or cancelled. In case the warning signal is lowered or cancelled after 12:00 noon, services will remain suspended for that day.
We offer you a number of convenient ways for making payment: by cash, cheque or electronic payments. To find out more, select one of the options below.
You may pay cash at our Customer Service Center or all Hong Kong branches of Bank of East Asia. Cash payment made at our Customer Service Center is only accepted for premium payment and levy. Cash payment for loan repayment, premium prepayment fund or deposit to Future Premium Deposit Account is not accepted.
You can pay your premium and levy (if applicable) together in one single transaction by any one of the payment options below. If premium is paid and you would like to pay levy (if applicable) only, please click here for available options. For further information regarding levy collected by Insurance Authority, please click here.
All cheques should be made payable to 'AIA Everest Life Company Limited'.
All payments should be made by policyowner / insured.
For bank draft payment, a valid bank receipt must be provided to prove that the bank draft is purchased by the policyowner/ insured. For cheque payment, account holder name should be printed on the cheque.
You can use Bank of East Asia credit cards for payment except for Single Premium / Loan Repayment / Future Premium Deposit Fund and Premium Prepayment Fund. Credit cards of other banks can only be used for monthly autopay.
We will issue an official receipt to policyowner if premium is paid at our Customer Service Center in Hong Kong.
Premiums should be paid before the due date or during the 31 days Grace Period. The Policy will remain in force during the Grace Period. If any premium is unpaid at the end of the Grace Period, the Policy will lapse and have no further value, except for the benefits provided under the policy's non-forfeiture provisions or Premium Holiday provisions (if applicable).
If your payment to us is made by your or a third party’s credit / debit card from your own account or a third party’s account, and there is subsequently a refund, AIA reserves the right to arrange refund directly to credit card account of the credit cardholder / bank account of the debit cardholder (as the case may be). For refund involving currency conversion, the bank or other third parties (such as the banks of merchants) will convert the transactions not denominated in Hong Kong Dollars into Hong Kong Dollars (or vice versa, depending on the currency denomination of the credit card / bank account) at the rate selected by it or the relevant card association (e.g. VISA, MasterCard, etc), or (where converted by other third parties) at the other third party’s applicable exchange rate on the conversion date, plus any additional foreign exchange rate adjustment set by the bank (or the credit card issuer, as the case may be) together with any fees charged by the relevant card association, if applicable. Such exchange rate adjustment and charges shall be borne by the payor.
Apart from the exchange rate risk mentioned in the key product risks section of the product brochure, if the policy currency chosen by the customer is different from the premium payment currency, we will convert the premium paid by the customer to the policy currency of his/her choice according to the prevailing market-based currency exchange rate (determined by us at our discretion). Customer should consider the exchange rate risks and decide whether to take such risks.
Conversion of premium payment is applicable to HKD / USD payment. Different payment method(s) is/are available for different policy currencies. Please ask your Financial Planner / financial advisors and brokers for details.