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      AIA International Limited (Hong Kong Branch)
      Mon-Fri 9:00am - 6:00pm
      Sat 9:00am - 1:00pm
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      AIA Everest Life Company Limited
      Mon-Fri 9:00am - 6:00pm
      Sat, Sun & Public Holidays Closed

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  • AIA EVEREST

    • Levy Information
    • Participating Products
    • Privacy Statement
    • Glossary For Insurance Terminology
    • Form Library
    • Contact Us
    • Payment Options
    • AIA Everest E-SERVICES
    • Terms and conditions

    Levy Information


    For any enquiries, please contact our Customer Hotline on (852)2232-8968 at your convenience.

    Fulfillment Ratios For Participating Products

    Investment Strategy & Philosophy In Deciding Non-Guaranteed Benefits


    For any enquiries, please contact our Customer Hotline on (852)2232-8968 at your convenience.

    Privacy Policy Statement (HK)

    Personal Information Collection Statement (HK)

    AIA Privacy Addendum for Mainland China


    For any enquiries, please contact our Customer Hotline on (852)2232-8968 at your convenience.

    GLOSSARY FOR INSURANCE TERMINOLOGY

    The insurance terminology that is currently used in policy provision, illustration document, product brochure and other relevant policy correspondence will be renamed and replaced by the standardised industry terminology, without changing their original meanings. Please rest assured that such change(s) has no impact on your policy. Please refer to below table for the summary of changes:

    Terminology currently used (if applicable) Terminology after Renamed General Meanings
    All Type of Products
    Sum Insured - Protection Oriented Product Sum Assured The basic death benefit amount of the policy
    Annual Premium / Guaranteed Monthly Income / Guaranteed Monthly Annuity Income / Guaranteed Monthly Retirement Income– Savings Oriented Product Principal Amount The amount is used to calculate premium and relevant policy values, yet it is not counted as the death benefit amount
    Participating Policy
    Guaranteed Cash Bonus / Cash Bonus / Tuition Allowance / Guaranteed Education Fund / Education Fund / Graduation Bonus Guaranteed Cash Payment Guaranteed amount that will be payable in the policy at a defined period
    Special Dividend / Maturity Dividend / Special Maturity Dividend Terminal Dividend A one-off non-guaranteed payment that will be payable upon surrender/ termination of the policy or in payment of claims (e.g. death or critical illness), provided that the policy has been in force for a specific period of time

    Please refer to the policy contract for detailed explanation of the terminologies.


    Should you need assistance in filling out the form(s), please contact our Customer Hotline at (852)2232-8968.

    Hotline

    (852) 2232 8968


    Email

    aiaeverest.customer@aia.com


    Service hours

    Mon - Fri 9:00am - 6:00pm
    Sat, Sun & Public Holidays Closed

     

    Special Arrangement during Tropical Cyclone Warning Signal No. 8 or above / Black Rainstorm Warning Signal

    • If Tropical Cyclone Warning Signal No. 8 or above and / or Black Rainstorm Warning Signal is issued outside office hours, our customer service centres and hotline services will be suspended while the warning signal is in force.

    • In general, the services will be resumed in 2 hours after the warning signal is lowered or cancelled. In case the warning signal is lowered or cancelled after 12:00 noon, services will remain suspended for that day.

    We offer you a number of convenient ways for making payment: by cash, cheque or electronic payments. To find out more, select one of the options below.

    Key reminders:

    1. You may pay cash at our Customer Service Center or all Hong Kong branches of Bank of East Asia. Cash payment made at our Customer Service Center is only accepted for premium payment and levy. Cash payment for loan repayment, premium prepayment fund or deposit to Future Premium Deposit Account is not accepted.
    2. You can pay your premium and levy (if applicable) together in one single transaction by any one of the payment options below. If premium is paid and you would like to pay levy (if applicable) only, please click here for available options. For further information regarding levy collected by Insurance Authority, please click here.
    3. All cheques should be made payable to 'AIA Everest Life Company Limited'.
    4. All payments should be made by policyowner / insured.
    5. For bank draft payment, a valid bank receipt must be provided to prove that the bank draft is purchased by the policyowner/ insured. For cheque payment, account holder name should be printed on the cheque.
    6. You can use Bank of East Asia credit cards for payment except for Single Premium / Loan Repayment / Future Premium Deposit Fund and Premium Prepayment Fund. Credit cards of other banks can only be used for monthly autopay.
    7. We will issue an official receipt to policyowner if premium is paid at our Customer Service Center in Hong Kong.
    8. Premiums should be paid before the due date or during the 31 days Grace Period. The Policy will remain in force during the Grace Period. If any premium is unpaid at the end of the Grace Period, the Policy will lapse and have no further value, except for the benefits provided under the policy's non-forfeiture provisions or Premium Holiday provisions (if applicable).
    9. If your payment to us is made by your or a third party’s credit / debit card from your own account or a third party’s account, and there is subsequently a refund, AIA reserves the right to arrange refund directly to credit card account of the credit cardholder / bank account of the debit cardholder (as the case may be). For refund involving currency conversion, the bank or other third parties (such as the banks of merchants) will convert the transactions not denominated in Hong Kong Dollars into Hong Kong Dollars (or vice versa, depending on the currency denomination of the credit card / bank account) at the rate selected by it or the relevant card association (e.g. VISA, MasterCard, etc), or (where converted by other third parties) at the other third party’s applicable exchange rate on the conversion date, plus any additional foreign exchange rate adjustment set by the bank (or the credit card issuer, as the case may be) together with any fees charged by the relevant card association, if applicable. Such exchange rate adjustment and charges shall be borne by the payor.
    10. Apart from the exchange rate risk mentioned in the key product risks section of the product brochure, if the policy currency chosen by the customer is different from the premium payment currency, we will convert the premium paid by the customer to the policy currency of his/her choice according to the prevailing market-based currency exchange rate (determined by us at our discretion). Customer should consider the exchange rate risks and decide whether to take such risks.
    11. Conversion of premium payment is applicable to HKD / USD payment. Different payment method(s) is/are available for different policy currencies. Please ask your Financial Planner / financial advisors and brokers for details.

    Self service

    INTERNET BANKING

    PPS Payment

    ATM Payment


    Bank

    Autopay

    Bank Payment


    Others

    Mail Payment

    Premium collection offices

    Foreign Exchange Rates

    Find out more about the terms & conditions of "Direct Debit Authorisation for Bank Account"

    Find out more about the terms & conditions of "BEA USD Direct Debit Authorisation for Bank Account"

    • TERMS OF USE
    • TERMS AND CONDITIONS FOR AIA E-ADVICE

     

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

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