Important information

    General

    MPF/ORSO/Macau Pension

AIA Hong Kong & Macau was alerted to one phishing email (info@ala-m-p-f[.]site) on 10 Apr 2025.
We want to emphasise that the mentioned email is not owned, operated, or endorsed by AIA Hong Kong & Macau. We take this matter very seriously and have already reported it to the police and/or relevant department. We are actively coordinating with relevant law enforcement and regulatory authorities for further investigations. We reserve the right to take all legal action.
If you have provided your personal information to the email mentioned above, please contact us immediately via our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.
AIA Hong Kong & Macau was alerted to two phishing emails (contact@h-k-ala[.]site & info@hkala[.]site) containing a link that redirects recipients to the following two fraudulent websites (hxxps://ala-og[.]site/ & hxxps://ala-hk[.]site/) respectively on 2 Apr 2025. The fraudulent websites pose themselves as AIA corporate website and induce customers to provide their personal and bank account information. For the detailed list, please refer to the list of reported fraudulent websites.
We want to emphasise that the mentioned emails and websites are not owned, operated, or endorsed by AIA Hong Kong & Macau. We take this matter very seriously and have already reported it to the police and/or relevant department. We are actively coordinating with relevant law enforcement and regulatory authorities for further investigations. We reserve the right to take all legal action.
If you have provided your personal and/or bank account information to the emails and websites mentioned above, please contact us immediately via our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.
AIA Hong Kong & Macau was alerted to one phishing email (info@ala-hk[.]site) containing a link that redirects recipients to one fraudulent website (hxxps://ala-hk[.]site/) on 30 March 2025. The fraudulent website poses itself as AIA corporate website and induces customers to provide their personal and bank account information. For the detailed list, please refer to the list of reported fraudulent websites.
We want to emphasise that the mentioned email and website are not owned, operated, or endorsed by AIA Hong Kong & Macau. We take this matter very seriously and have already reported it to the police and/or relevant department. We are actively coordinating with relevant law enforcement and regulatory authorities for further investigations. We reserve the right to take all legal action.
If you have provided your personal and/or bank account information to the email and website mentioned above, please contact us immediately via our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.
AIA Hong Kong & Macau was alerted to two fraudulent websites (hxxps://houtai18235[.]top) and (hxxp://216.118.225[.]93:8082) on 26 March 2025, which pose themselves as AIA corporate website and induce customers to provide their login details and/or personal information. For the detailed list, please refer to the list of reported fraudulent websites.
We want to emphasise that the mentioned websites are not owned, operated, or endorsed by AIA Hong Kong & Macau. We take this matter very seriously and have already reported it to the police and/or relevant department. We are actively coordinating with relevant law enforcement and regulatory authorities for further investigations. We reserve the right to take all legal action.
If you have provided your login information and/or other personal information to the websites mentioned above, please contact us immediately via our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.
It has come to AIA Hong Kong & Macau's attention on 18-20 March 2025 that there are three fraudulent websites (hxxps://aiahk88[.]com, hxxps://aiahk01[.]com & hxxps://aiahk02[.]com) These fraudulent websites posed themselves as a corporate website of AIA and induced customers to provide their login details and/or personal information. You may refer to the list of reported fraudulent websites for more details.
We want to emphasise that the websites mentioned above are not owned, operated, nor endorsed by AIA Hong Kong & Macau. We take this matter very seriously and have already reported it to the police and/or the relevant department. We are actively coordinating with the relevant law enforcement and regulatory authorities for further investigations. We reserve the right to pursue legal action.
If you have provided your login information and/or other personal information to the websites mentioned above, please contact us immediately via our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.
AIA Hong Kong & Macau has been alerted to one phishing email (aia@traffmagic[.]com) and three fraudulent websites (hxxps://insurance025[.]com, hxxps://huarejie45258houtai[.]top & hxxps://traffmagic[.]com ) on 11 March 2025, posing as AIA corporate website asking customers to provide their login details or bank information.  For a detailed list, you may refer to the reported fraudulent websites.
We want to emphasise that the mentioned email and website above have not been created, operated, nor endorsed by AIA. We take this matter very seriously and have already reported it to the police. We are actively coordinating with relevant law enforcement and regulatory authorities for further investigation. We reserve the right to pursue legal action. 
If you have provided your login information and/or other personal information to the email/website mentioned above, please contact us immediately via our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.
Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via phone numbers or hyperlinks embedded in suspicious messages purported to be coming from our institution. AIA will send SMS to Hong Kong mobile number using Registered SMS Sender ID with prefix #AIA. If you have any questions or want to ensure whether the message is legitimate, please contact our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.
AIA Hong Kong would like to remind the public and our customers that if you are approached by someone who claims to be representing AIA in a manner that raises any doubt or suspicion in your mind, please contact our Customer Hotline on (852) 2232 8888 or email us at hk.customer@aia.com to verify the person's identity.
AIA Macau would like to remind the public and our customers that if you have any query on our non-face-to-face sales of life insurance products or if you have any doubt or suspicion on someone who claims to be representing AIA Macau and invite you to non-face-to-face sales activities, please contact our Customer Hotline at (853) 8988-1822 or email us at aiamacau@aia.com for enquiry. Besides, you may also check the person's insurance intermediary license status on the website of the Monetary Authority of Macao by following the steps below:
  • Go to the Monetary Authority of Macao Homepage > Click on Insurance Sector> Click on Insurance Intermediaries > Click on Insurance Intermediary License > Click on In-force licenses > Input the name of the insurance intermediary
In the digital age, phishing scams are quickly becoming a common means for scammers to trick people into giving out their personal information. AIA Hong Kong and Macau would like to remind our agents that we will not send SMS or email messages with embedded hyperlinks directing customers to any website or mobile application to carry out transactions, or request for sensitive personal information (including login passwords and one-time-password) from customers.
To safeguard customers' personal information, please remind customers to access to their AIA accounts by entering our official website link (https://www.aia.com.hk) directly or using AIA's mobile applications.
  • Do not click any hyperlinks (or open the attachments) in any suspicious SMS or email messages
  • Do not input any personal information into any applications or websites they are directed to via embedded hyperlinks in SMS or email messages
  • Do keep their login credentials and other personal information private and secure
If you have any concerns or questions, please emails us at phishing@aia.com.

Statement on unauthorised sales platforms

It has come to our attention that certain companies / websites are using our company logo as well as copying and displaying information about our insurance products via various electronic channels or social media platforms without the company's approval or authorisation. This act is an infringement of AIA's intellectual property rights and may also be in violation of regulation concerning offshore solicitation. These websites claim that they have partners relationship with Hong Kong's Insurance and Financial Consultants. AIA hereby declares that it has no connection with these unauthorised sales platforms and has already reminded our business partners that it is prohibited to have any business arrangement with these unauthorised companies / websites directly or indirectly.
Some of the unauthorised sales platforms:
Fraudulent SMS SMS Sender Sender number
你已成功簽署一年服務協定合約,將自動從您名下戶口續費48000港元, 如需關閉, 請於20.00點前致電 :81703054 AIA N/A
Websites / media platform accounts Websites / WeChat accounts /company names
http://www.edaili.com E代理 eDaili
WeChat ID: iedaili e代理互聯網海外財富管理專家
http://www.lxjcf.com 理享家 Asset Pro
http://www.hwasbank.com 华设财富 Huashe Wealth
http://www.tou360.com 投360
http://www.yihong999.com/yb 臺宏集团 Yihong Group
http://www.yihong999.com/tg/jiayu/ 港险網
WeChat ID: xgbxnxs 香港保险那些事
http://www.gangxian-star.com/ 不適用
http://www.hkiu.org 香港保险行业协会
http://www.hkbbcf.cn/
http://www.bbcf-hk.com/		 香港保倍财富 Bao Bei Wealth / 深圳前海保倍资产管理公司
http://www.hkbxjia.com 香港保险家
http://www.gxianb.com/ 港险宝
http://www.99j1.net/about/
http://www.jinnuo7.com/news/#bd-WJ-PC-A-52		 港保宝
N/A 杭州投外投资管理有限公司
N/A 杭州智子投资管理合伙企业（有限合伙）
http://www.gxpme.cn/ 港险惠
http://www.baole.me/ 宝了么
WeChat ID: renguizichan 仁归看世界
WeChat ID: jenniferFQY 花花投资锦囊
WeChat ID: dfxt1828 东方资管
http://www.gushicapital.com/cptx/info_168_itemid_505.html 谷实资本 Gushi
WeChat ID: YD01B07 紫荆花港险通_KellyLeung
http://www.yingtaiwealth.com/5
WeChat ID: HongyeWM		 深圳鸿烨盈泰资产管理有限公司
Hong Ye Ying Tai
http://www.aia-vipclub.com
http://www.xgbxclub.com/
http://www.aiacywl.com/
WeChat ID: HKHAFM
 优姐 - 港险快车
WeChat ID: gxali888 港险阿莉
WeChat ID: hkybbcas 香港友邦保诚安盛
WeChat ID: xgbxcpw 香港境外财富管理 / 香港理财顾问Alin
WeChat ID: gxbbpro
http://www.gangxiambaobao.com/index.php.htm		 港险宝宝PRO
https://weibo.com/huachufiance?is_all=1 华储金融
http://uyueb.com/#/ 优悦宝
http://www.cagangxian.com 创安港险
https://wemp.app/accounts/58828aac-f0c8-4dfd-9e08-220ada87f85f WeChat ID: Dr-Quan-Ge 香港保险
Fraudulent websites / platforms Websites / WeChat account / platform names
info@ala-m-p-f[.]site N/A
hxxps://ala-og[.]site/ N/A
hxxps://ala-hk[.]site/ N/A
hxxps://houtai18235[.]top N/A
hxxp://216.118.225[.]93:8082 N/A
hxxps://aiahk01[. ]com N/A
hxxps://aiahk02[. ]com N/A
hxxps://aiahk88[. ]com N/A
hxxps://insurance025[.]com N/A
hxxps://huarejie45258houtai[.]top N/A
hxxps://traffmagic[.]com N/A
WeChat ID: HKAIA520 友邦香港
http://aiahongkong.com/ N/A
WeChat ID: AIAinsurancehk 晋亿资产管理
http://www.hkaia.com.cn/ 香港友邦保险网
WeChat ID: gh_76fe60a58d50 香港友邦充裕未来储蓄保障计划
http://www.hkaia.com.cn/
http://shanghai.hkaia.com.cn/
http://beijing.hkaia.com.cn/
http://suzhou.hkaia.com.cn/
http://www.bocbx.com/
 友邦保险 (国际)
WeChat ID: HKAIA-1
WeChat ID: yuxinzhao0922
 香港友邦保险服务号 / 香港AIA客户服务
WeChat ID: gh_7f84ad042ba7 香港友邦直属经理AIA
Wechat ID: Helen-13537779699 香港友邦保險顧問
N/A 中民兴泰新能源
北京中民兴泰新能源有限公司
WeChat ID: gh_9016234850d2 睿威新能源
广西睿威新能源投资有限公司
https://www.dx-network.com/yemis4/r9wrb2.html AIA Life Insurance Hong Kong - AIA Hong Kong -99彩票
http://www.minmin8.com/ 香港友邦保险
https://sameapk.com/developer/aia-international-limited/ SameAPK
https://m.apkpure.com/developer/AIA%20International%20Limited/
https://apkpure.ai		 APKPure
aia-ims.morestar.com.hk AIA Investment Management System (AIA-IMS)
Clarification on fraudulent information noted Company names
AIA International Limited has no association with this Company 寧波海橙實業有限公司
AIA Company Limited and its affiliates have no association with this Company Hangzhou Travel Motor Service Company Limited
AIA International Limited has no association with this Company 浙江千朵創業投資管理有限公司
AIA International Limited has no association with this Company EDU Association Limited
(Website: www.edua.hk; WeChat ID: EDUAMEP)
AIA International Limited has no association with this Company Medcon Medical Group
AIA International Limited has no association with this Company Oak Dream 
(Website: https://oakdream.net/my/index)
AIA International Limited has no association with this Company Oak Drive Capital
AIA International Limited has no association with this Company 香港鑫盛资产管理有限公司
AIA International Limited has no association with this Company 通用环球医疗集团有限公司
AIA International Limited has no association with this Company Huimian Asset Management Limited
AIA International Limited has no association with this Company CHC-medical platform
AIA International Limited has no association with this Company 杭州恒翼国际贸易有限公司
The above list will be regularly updated for Public's kind attention.

The Hong Kong government's employment support scheme (ESS):

Beware of bogus calls:

Beware of MPF cold calls

AIA would never employ a third party to conduct any unsolicited telemarketing activity. Besides, AIA and its financial planners would not conduct any unsolicited calls related to MPF products. If you are approached by someone who claims to be representing AIA MPF in a manner that raises any doubt or suspicion in your mind –
1. insist to verify the caller's identity by asking for the financial planner's full name and MPF Registration No.
2. terminate the call if the caller refuses to provide his or her identification information
3. If you have any doubt, contact our Member Hotline on (852) 2200 6288 or email to HKMPF.Customer@aia.com to verify the caller's identity.

Also, AIA and its financial planners would not invite clients to withdraw accrued benefits from MPF accounts.