Skip to main content
  • ENG
  • 繁體
  • 简体
  • Search
  • home
  • Our Products
    • Savings Insurance
    • Insurance with Investment Focus
    • Life Protection
    • Critical Illness Protection
    • Medical Protection
    • Severity-Based Health Protection
    • Voluntary Health Insurance Scheme
    • Retirement Income
    • Investment-Linked Assurance Schemes
    • Accident & Other Protections
    • AIA Vitality
    • MPF / ORSO / MACAU PENSION (Members)
    • GROUP INSURANCE
    • MPF / ORSO / MACAU PENSION (Employers)
  • Life Challenges
    • Leading a Healthier Life
    • Plan for Your Children’s Education
    • Lessen the Impact of Critical Illness
    • Prepare for Medical Expenses
    • Start Building Your Fortune
    • Enjoy Your Retirement
  • About AIA
    • Message from Our Leader
    • Careers
    • Caring for the Community
    • Service Pledge
    • Media Centre & Corporate Factsheet
    • Recent Promotion
    • Agency Recognition
    • Distribution Partners
    • Awards
  • iShop
    • INTERESTED IN BUYING AIA PRODUCTS?
  • Help & Support
    • Contact Information
    • Payment Options
    • Online Payment with Visa / MasterCard / AMEX / PayMe / FPS
    • Foreign Exchange Rates
    • Health Care & Claims
    • Investment Information
    • Form Library
    • Product Brochure Library
    • Find Network Provider
    • Claims Corner
    • Calculators
    • Useful Information (Individuals)
    • Important Information (Individuals)
    • “AIA Connect” Mobile App
    • Useful Information (Group Insurance)
    • Important Information (Group Insurance/MPF/ Pension)
    • ONLINE MPF ASSETS TRANSFER
    • AIA EVEREST
    • Health & Wellness 360
    • 3D Protection Index
    • WORKWELL WITH AIA
  • My AIA
    • AIA Vitality
    • Customer Corner
    • Agency Corner
    • Partnership Distribution Corner
    • Assignee Corner
    • AIA CONNECT
    • Employee Benefits
    • MPF Employer
    • MPF Employee/Self-employed
    • MPF Broker
    • ORSO Employer
    • ORSO Employee
    • ORSO Broker
    • MACAU PENSION Employer
    • MACAU PENSION Employee
    • MACAU PENSION Broker
  • Life Stages
    Learn more about the needs of different life stages and the solutions we can offer.
  • Personal Medical Case Management service
    Take care of your medical and emotional needs throughout your healthcare journey.
  • Important Information
  • Medical Expense Pre-approval Service
  • Universal Life and Participating Products
  • AIA Smart Bundle Solutions
  • Careers
AIA
  • Our Products

    Our Products

    Find our products and services according to your insurance needs.

    See more

    Life Stages

    Which life stages are you in? We understand your needs and are committed to offering the right solutions that cater to your evolving needs.​

    See more

    For Individuals

    For Corporations

    • Savings Insurance

      Grow and protect your wealth

    • Insurance with Investment Focus

      Grow your savings with investments

    • Life Protection

      Provide financial peace of mind in case worst should happen

    • Critical Illness Protection

      Relieve financial burden when serious illness strikes

    • Medical Protection

      Support for medical expenses

    • Severity-Based Health Protection

      Benefit pay-out based on your illness severity level

    • Voluntary Health Insurance Scheme

      Government-certified medical protection plans providing medical cover, with premiums that are eligible for tax deductions

    • Retirement Income

      Prepare for your retirement

    • Investment-Linked Assurance Schemes

      Make your own investment decisions

    • Accident & Other Protections

      Protect against accidents and other unforeseen events

    • AIA Vitality

      A game changing wellness programme that redefines the traditional concept of insurance and reward you to live a healthy lifestyle

    • MPF / ORSO / MACAU PENSION (Members)

      A comprehensive retirement solutions for employees and self-employed persons

    • GROUP INSURANCE

      Support your HR strategies with flexible and cost-effective plans to protect your employees

    • MPF / ORSO / MACAU PENSION (Employers)

      A comprehensive retirement solutions for employers

  • Life Challenges

    Life Challenges

    What matters to you most?

    View all life challenges
    • Leading a Healthier Life

      There is no better feeling in life than being healthy.

    • Plan for Your Children’s Education

      Start an education fund as soon as possible to ensure your children’s bright future

    • Lessen the Impact of Critical Illness

      Concentrate on getting well without financial worries

    • Prepare for Medical Expenses

      Comprehensive protection saves you the financial hassle in dealing with the unexpected

    • Start Building Your Fortune

      Realise your lifelong dreams by accumulating wealth today

    • Enjoy Your Retirement

      Move towards a fulfilling life in retirement

  • About AIA

    About AIA

    For a century, AIA has served the ever-changing needs of millions of people all across the Asia-Pacific region.

    DISCOVER KEY CORPORATE FACTS ABOUT AIA HONG KONG & MACAU
    • Message from Our Leader

      Our people are the founders of our success

    • Careers

      Explore opportunities to work at AIA

    • Caring for the Community

      Activities that connect with and contribute to the community

    • Service Pledge

      Standard processing time of our services

    • Media Centre & Corporate Factsheet

      News and information about AIA

    • Recent Promotion

      Our latest campaigns

    • Agency Recognition

      Recognising the achievement of our agency force

    • Distribution Partners

      Find out more about our network of partners

    • Awards

      Our Awards

  • iShop

    AIA iShop

    Find the right insurance at your fingertips

    SEE MORE
    • INTERESTED IN BUYING AIA PRODUCTS?

      Go to AIA iShop now

  • Help & Support

    Help & Support

    We strive to assist you for all your inquiries with high touch customer service.

    Contact AIA

    Service Appreciation

    Show your appreciation for someone who has helped you.

    SAY THANK YOU

    Health & Wellness 360

    For your health, we go beyond insurance

    Know More

    For Individuals

    For Corporations

    • Contact Information

      Have a question? Let us help you

    • Payment Options

      Find a payment option that works for you

    • Proceed Online Payment with FPS / PayMe / Visa / MasterCard / AMEX

      Easy payment for short payment of new policy, renewal premium of the General Insurance (only applicable for products with policy prefix of "C"), renewal fee of AIA Vitality membership & outstanding Levy

    • FOREIGN EXCHANGE RATES

      Exchange rate of foreign currencies to Hong Kong Dollar

    • Health Care & Claims

      Taking care of your own health by being a smart consumer
      & Get help with your claims

    • AIA EVEREST

      Useful information about AIA Everest

    • Health & Wellness 360

      For your health, we go beyond insurance

    • 3D Protection Index

      New Technology Offers Instant Review of 3D Protection Gap

    • Investment Information

      Get information on investment options and valuation day

    • Form Library

      A selection of forms you can download, fill in and send back to us

    • Product Brochure Library

      A selection of product brochures you can download

    • Find Network Provider

      Find out more about the mobile app that can help you find medical help

    • Useful Information

      Common Reporting Standard (CRS) video, Information about the Insurance Authority collecting levy on insurance premiums

    • Important Information

      Important information that you should know

    • “AIA Connect” Mobile App

      Learn more about the new features of this newly redesigned mobile app

    • Contact Information

      Have a question? Let us help you

    • Claims Corner

      Get help with your claims

    • Calculators

      Tools to manage your retirement and pension scheme

    • ONLINE MPF ASSETS TRANSFER

      Consolidate personal account(s) or transfer MPF assets to AIA

    • Form Library

      A selection of forms you can download, fill in and send back to us

    • Product Brochure Library

      A selection of product brochures you can download

    • Important & Useful Information

      Important and useful information that you should know

    • WORKWELL WITH AIA

      Support you in achieving overall wellbeing

  • My AIA

    My AIA

    Login or register to access and manage all your policies, claims and more.

    • AIA Vitality
      Customer Corner
      Agency Corner
      Partnership Distribution Corner
      Assignee Corner
      AIA CONNECT
      Employee Benefits
    • Employer / HR Employee Doctor Agent/Broker
      MPF
    • Employer Employee/Self-employed Broker
      ORSO
    • Employer Employee Broker
      Macau Pension
    • Employer Employee Broker

    My AIA

    Login or register to access and manage all your policies, claims and more.

    • AIA Vitality
      Customer Corner
      Agency Corner
      Partnership Distribution Corner
      Assignee Corner
      AIA CONNECT
      Employee Benefits
    • Employer / HR Employee Doctor Agent/Broker
      MPF
    • Employer Member
      ORSO
    • Employer Member
  • Language Select
    • ENG
    • 繁體
    • 简体
  • Search
  • Contact Us
    • Call Us

      Monday - Friday: 9:00 a.m. – 6 p.m.;
      Saturday: 9:00 a.m. – 1:00 p.m.;
      Sunday & Public Holidays: Closed

    • Email Us

Individuals Help & Support
Prev | Next
Get in touch
Back to Top
  • {{title}}

    {{label}}
  • IMPORTANT INFORMATION

    Important information that you should know

    • General
    • MPF/ORSO/Macau Pension

    AIA Hong Kong would like to remind the public and our customers that if you are approached by someone who claims to be representing AIA in a manner that raises any doubt or suspicion in your mind, please contact our Customer Hotline on (852) 2232 8888 or email us at hk.customer@aia.com to verify the person’s identity.

    In the digital age, phishing scams are quickly becoming a common means for scammers to trick people into giving out their personal information. AIA Hong Kong and Macau would like to remind our agents that we will not send SMS or email messages with embedded hyperlinks directing customers to any website or mobile application to carry out transactions, or request for sensitive personal information (including login passwords and one-time-password) from customers.

    To safeguard customers’ personal information, please remind customers to access to their AIA accounts by entering our official website link (https://www.aia.com.hk) directly or using AIA’s mobile applications.

    • Do not click any hyperlinks (or open the attachments) in any suspicious SMS or email messages
    • Do not input any personal information into any applications or websites they are directed to via embedded hyperlinks in SMS or email messages
    • Do keep their login credentials and other personal information private and secure
     
    If you have any concerns or questions, please contact the AIA customer service hotline at (852) 3108-1338.

    Statement on Unauthorised Sales Platforms

    It has come to our attention that certain companies / websites are using our company logo as well as copying and displaying information about our insurance products via v arious electronic channels or social media platforms without the company’s approval o r authorisation. This act is an infringement of AIA’s intellectual property rights and may also be in violation of re gulation concerning offshore solicitation. These websites claim that they have partner s relationship with Hong Kong’s Insurance and Financial Consultants. AIA hereby decl ares that it has no connection with these unauthorised sales platforms and has alread y reminded our business partners that it is prohibited to have any business arrangem ent with these unauthorised companies / websites directly or indirectly. 

    Some of the unauthorised sales platforms:

    Websites / Media Platform Accounts Websites / WeChat Accounts /Company Names
    http://www.edaili.com E代理 eDaili
    WeChat ID: iedaili e代理互聯網海外財富管理專家
    http://www.lxjcf.com 理享家 Asset Pro
    http://www.hwasbank.com 华设财富 Huashe Wealth
    http://www.tou360.com 投360
    http://www.yihong999.com/yb 臺宏集团 Yihong Group
    http://www.yihong999.com/tg/jiayu/ 港险網
    WeChat ID: xgbxnxs 香港保险那些事
    http://www.gangxian-star.com/ 不適用
    http://www.hkiu.org 香港保险行业协会
    http://www.hkbbcf.cn/
    http://www.bbcf-hk.com/
    香港保倍财富 Bao Bei Wealth / 深圳前海保倍资产管理公司
    http://www.hkbxjia.com 香港保险家
    http://www.gxianb.com/ 港险宝
    http://www.99j1.net/about/
    http://www.jinnuo7.com/news/#bd-WJ-PC-A-52
    港保宝
    N/A 杭州投外投资管理有限公司
    N/A 杭州智子投资管理合伙企业(有限合伙)
    http://www.gxpme.cn/ 港险惠
    http://www.baole.me/ 宝了么
    WeChat ID: renguizichan 仁归看世界
    WeChat ID: jenniferFQY 花花投资锦囊
    WeChat ID: dfxt1828 东方资管
    http://www.gushicapital.com/cptx/info_168_itemid_505.html 谷实资本 Gushi
    WeChat ID: YD01B07 紫荆花港险通_KellyLeung
    http://www.yingtaiwealth.com/5
    WeChat ID: HongyeWM
    深圳鸿烨盈泰资产管理有限公司
    Hong Ye Ying Tai
    http://www.aia-vipclub.com
    http://www.xgbxclub.com/
    http://www.aiacywl.com/
    WeChat ID: HKHAFM
    优姐 - 港险快车
    WeChat ID: gxali888 港险阿莉
    WeChat ID: hkybbcas 香港友邦保诚安盛
    WeChat ID: xgbxcpw 香港境外财富管理 / 香港理财顾问Alin
    WeChat ID: gxbbpro
    http://www.gangxiambaobao.com/index.php.htm
    港险宝宝PRO
    https://weibo.com/huachufiance?is_all=1 华储金融
    http://uyueb.com/#/ 优悦宝
    http://www.cagangxian.com 创安港险
    https://wemp.app/accounts/58828aac-f0c8-4dfd-9e08-220ada87f85f WeChat ID: Dr-Quan-Ge 香港保险
    Fraudulent Websites / Platforms Websites / WeChat Account / Platform Names
    WeChat ID: HKAIA520 友邦香港
    http://aiahongkong.com/ N/A
    WeChat ID: AIAinsurancehk 晋亿资产管理
    http://www.hkaia.com.cn/ 香港友邦保险网
    WeChat ID: gh_76fe60a58d50 香港友邦充裕未来储蓄保障计划
    http://www.hkaia.com.cn/
    http://shanghai.hkaia.com.cn/
    http://beijing.hkaia.com.cn/
    http://suzhou.hkaia.com.cn/
    http://www.bocbx.com/
    友邦保险 (国际)
    WeChat ID: HKAIA-1
    WeChat ID: yuxinzhao0922
    香港友邦保险服务号 / 香港AIA客户服务
    WeChat ID: gh_7f84ad042ba7 香港友邦直属经理AIA
    Wechat ID: Helen-13537779699 香港友邦保險顧問
    N/A 中民兴泰新能源
    北京中民兴泰新能源有限公司
    WeChat ID: gh_9016234850d2 睿威新能源
    广西睿威新能源投资有限公司
    https://www.dx-network.com/yemis4/r9wrb2.html AIA Life Insurance Hong Kong - AIA Hong Kong -99彩票
    http://www.minmin8.com/ 香港友邦保险
    https://sameapk.com/developer/aia-international-limited/ SameAPK
    https://m.apkpure.com/developer/AIA%20International%20Limited/
    https://apkpure.ai
    APKPure
    aia-ims.morestar.com.hk AIA Investment Management System (AIA-IMS)
    Clarification on Fraudulent Information Noted Company Names
    AIA International Limited has no association with this Company 寧波海橙實業有限公司
    AIA Company Limited and its affiliates have no association with this Company Hangzhou Travel Motor Service Company Limited
    AIA International Limited has no association with this Company 浙江千朵創業投資管理有限公司
    AIA International Limited has no association with this Company EDU Association Limited
    (Website: www.edua.hk; WeChat ID: EDUAMEP)
    AIA International Limited has no association with this Company Medcon Medical Group

    The above list will be regularly updated for Public’s kind attention.

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

    AIA.COM

    Visit our corporate site to learn more about AIA.

    EXPLORE AIA
     
    AIA Vitality
    AIA iShop
    Sitemap
    About AIA 
    Media Centre
    Career

    Copyright © 2022 AIA Group Limited and its subsidiaries. All rights reserved."AIA Hong Kong", "AIA Macau", "AIA", the "Company", "we", "us" or "our" as used in this webpage refers to AIA International Limited (Incorporated in Bermuda with limited liability)
    Terms of Use | Privacy Statement | Code of Conduct |

    This website uses cookies for the purpose of enhancing your user experience. You can find more information on the types of cookies we collect, what we use these for, and how to manage your cookie settings in our Cookie Policy and Privacy Statement.