AIA Hong Kong & Macau was alerted to two phishing emails — (m.mariem-dyportcloudmin.com@shared2.ccsend[.]com) and (karema-soultani-alamincommunication.com@shared2.ccsend[.]com）— on 26 February 2026, which falsely claimed to offer AIA policy refunds.

We want to emphasise that the emails mentioned above are not owned, operated, or endorsed by AIA Hong Kong & Macau. We take this matter very seriously and have already reported it to the police and/or the relevant departments. We are actively coordinating with law enforcement and regulatory authorities for further investigation and reserve the right to take all legal action.
If you have provided your personal information to the emails mentioned above, please contact us immediately via our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.

AIA Hong Kong & Macau was alerted to two fraudulent websites (hxxp[:]//esasgx[.]com) and (hxxp[:]//www[.]esasgx[.]com) on 23 January 2026, which pose themselves as AIA corporate websites. For the detailed list, please refer to the list of reported fraudulent websites.
We want to emphasise that the mentioned websites are not owned, operated, or endorsed by AIA Hong Kong & Macau. We take this matter very seriously and have already reported it to the police and/or relevant department. We are actively coordinating with relevant law enforcement and regulatory authorities for further investigations. We reserve the right to take all legal action.
If you have provided your personal information to the websites mentioned above, please contact us immediately via our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.

AIA Hong Kong & Macau was alerted to two fraudulent websites (hxxp[:]//hgjyyb[.]com) and (hxxp[:]//m[.]hgjyyb[.]com) on 29 August 2025, which pose themselves as AIA corporate websites showing the AIA HK Insurance products. For the detailed list, please refer to the list of reported fraudulent websites.
We want to emphasise that the mentioned websites are not owned, operated, or endorsed by AIA Hong Kong & Macau. We take this matter very seriously and have already reported it to the police and/or relevant department. We are actively coordinating with relevant law enforcement and regulatory authorities for further investigations. We reserve the right to take all legal action.
If you have provided personal information to the websites mentioned above, please contact us immediately via our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.

AIA Hong Kong & Macau was alerted to one phishing email (info@aiainsurancehk[.]com) containing a link that redirects recipients to a fraudulent website (hxxps[:]//aiainsurancehk[.]com/HK) on 10 July 2025, and another fraudulent website (hxxps[:]//aiaonlineinsurance[.]com/HK) was identified on 12 July 2025. The two fraudulent websites pose themselves as AIA corporate websites and induces customers to provide their personal and bank account information. For the detailed list, please refer to the list of reported fraudulent websites.
We want to emphasise that the mentioned email and websites are not owned, operated, or endorsed by AIA Hong Kong & Macau. We take this matter very seriously and have already reported it to the police and/or relevant department. We are actively coordinating with relevant law enforcement and regulatory authorities for further investigations. We reserve the right to take all legal action.
If you have provided your personal and/or bank account information to the email and websites mentioned above, please contact us immediately via our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.

AIA Hong Kong & Macau was alerted to two fraudulent websites (hxxps[:]//hkcr[.]space/ID/HKids/step01[.]php) and (hxxps[:]//hkcr[.]space/ID/HKids/step02[.]php) on 13 June 2025, which pose themselves as AIA corporate websites and induce customers to provide their bank account information. For the detailed list, please refer to the list of reported fraudulent websites.
We want to emphasise that the mentioned websites are not owned, operated, or endorsed by AIA Hong Kong & Macau. We take this matter very seriously and have already reported it to the police and/or relevant department. We are actively coordinating with relevant law enforcement and regulatory authorities for further investigations. We reserve the right to take all legal action.
If you have provided your bank account information and/or other personal information to the websites mentioned above, please contact us immediately via our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.

AIA Hong Kong & Macau was alerted to one phishing email (reply[@]a-hk.space) containing a link that redirects recipients to a fraudulent website (hxxps[:]//app[.]kit[.]com/) on 12 June 2025. For the detailed list, please refer to the list of reported fraudulent websites.
We want to emphasise that the mentioned email and website are not owned, operated, or endorsed by AIA Hong Kong & Macau. We take this matter very seriously and have already reported it to the police and/or relevant department. We are actively coordinating with relevant law enforcement and regulatory authorities for further investigations. We reserve the right to take all legal action.
If you have provided your personal information to the email and website mentioned above, please contact us immediately via our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.

AIA Hong Kong & Macau was alerted to one phishing email (info@alahk-og[.]sbs) containing a link that redirects recipients to a fraudulent website (hxxps[:]//alahk-og[.]sbs/) on 12 May 2025. The fraudulent website poses itself as AIA corporate website and induces customers to provide their personal and bank account information. For the detailed list, please refer to the list of reported fraudulent websites.
We want to emphasise that the mentioned email and website are not owned, operated, or endorsed by AIA Hong Kong & Macau. We take this matter very seriously and have already reported it to the police and/or relevant department. We are actively coordinating with relevant law enforcement and regulatory authorities for further investigations. We reserve the right to take all legal action.
If you have provided your personal and/or bank account information to the email and website mentioned above, please contact us immediately via our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.

AIA Hong Kong & Macau was alerted to one phishing email (monjiwaldiphotography@galleries.zenfoliomail[.]com) containing a link (hxxps://bit[.]ly/42Y7xF1) that redirects recipients to a fraudulent website (hxxps://ala-hk[.]website/) on 4 May 2025. The fraudulent website poses itself as AIA corporate website and induces customers to provide their personal and credit card information. For the detailed list, please refer to the list of reported fraudulent websites.
We want to emphasise that the mentioned email and website are not owned, operated, or endorsed by AIA Hong Kong & Macau. We take this matter very seriously and have already reported it to the police and/or relevant department. We are actively coordinating with relevant law enforcement and regulatory authorities for further investigations. We reserve the right to take all legal action.
If you have provided your personal and/or credit card information to the email and website mentioned above, please contact us immediately via our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.

AIA Hong Kong & Macau was alerted to one phishing email (info@ala-m-p-f[.]site) on 10 Apr 2025.
We want to emphasise that the mentioned email is not owned, operated, or endorsed by AIA Hong Kong & Macau. We take this matter very seriously and have already reported it to the police and/or relevant department. We are actively coordinating with relevant law enforcement and regulatory authorities for further investigations. We reserve the right to take all legal action.
If you have provided your personal information to the email mentioned above, please contact us immediately via our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.

AIA Hong Kong & Macau was alerted to two phishing emails (contact@h-k-ala[.]site & info@hkala[.]site) containing a link that redirects recipients to the following two fraudulent websites (hxxps://ala-og[.]site/ & hxxps://ala-hk[.]site/) respectively on 2 Apr 2025. The fraudulent websites pose themselves as AIA corporate website and induce customers to provide their personal and bank account information. For the detailed list, please refer to the list of reported fraudulent websites.

We want to emphasise that the mentioned emails and websites are not owned, operated, or endorsed by AIA Hong Kong & Macau. We take this matter very seriously and have already reported it to the police and/or relevant department. We are actively coordinating with relevant law enforcement and regulatory authorities for further investigations. We reserve the right to take all legal action.
If you have provided your personal and/or bank account information to the emails and websites mentioned above, please contact us immediately via our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.

AIA Hong Kong & Macau was alerted to one phishing email (info@ala-hk[.]site) containing a link that redirects recipients to one fraudulent website (hxxps://ala-hk[.]site/) on 30 March 2025. The fraudulent website poses itself as AIA corporate website and induces customers to provide their personal and bank account information. For the detailed list, please refer to the list of reported fraudulent websites.

We want to emphasise that the mentioned email and website are not owned, operated, or endorsed by AIA Hong Kong & Macau. We take this matter very seriously and have already reported it to the police and/or relevant department. We are actively coordinating with relevant law enforcement and regulatory authorities for further investigations. We reserve the right to take all legal action.
If you have provided your personal and/or bank account information to the email and website mentioned above, please contact us immediately via our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.

AIA Hong Kong & Macau was alerted to two fraudulent websites (hxxps://houtai18235[.]top) and (hxxp://216.118.225[.]93:8082) on 26 March 2025, which pose themselves as AIA corporate website and induce customers to provide their login details and/or personal information. For the detailed list, please refer to the list of reported fraudulent websites.

We want to emphasise that the mentioned websites are not owned, operated, or endorsed by AIA Hong Kong & Macau. We take this matter very seriously and have already reported it to the police and/or relevant department. We are actively coordinating with relevant law enforcement and regulatory authorities for further investigations. We reserve the right to take all legal action.
If you have provided your login information and/or other personal information to the websites mentioned above, please contact us immediately via our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.

It has come to AIA Hong Kong & Macau's attention on 18-20 March 2025 that there are three fraudulent websites (hxxps://aiahk88[.]com, hxxps://aiahk01[.]com & hxxps://aiahk02[.]com) These fraudulent websites posed themselves as a corporate website of AIA and induced customers to provide their login details and/or personal information. You may refer to the list of reported fraudulent websites for more details.

We want to emphasise that the websites mentioned above are not owned, operated, nor endorsed by AIA Hong Kong & Macau. We take this matter very seriously and have already reported it to the police and/or the relevant department. We are actively coordinating with the relevant law enforcement and regulatory authorities for further investigations. We reserve the right to pursue legal action.
If you have provided your login information and/or other personal information to the websites mentioned above, please contact us immediately via our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.

AIA Hong Kong & Macau has been alerted to one phishing email (aia@traffmagic[.]com) and three fraudulent websites (hxxps://insurance025[.]com, hxxps://huarejie45258houtai[.]top & hxxps://traffmagic[.]com ) on 11 March 2025, posing as AIA corporate website asking customers to provide their login details or bank information.  For a detailed list, you may refer to the reported fraudulent websites.

We want to emphasise that the mentioned email and website above have not been created, operated, nor endorsed by AIA. We take this matter very seriously and have already reported it to the police. We are actively coordinating with relevant law enforcement and regulatory authorities for further investigation. We reserve the right to pursue legal action. 

If you have provided your login information and/or other personal information to the email/website mentioned above, please contact us immediately via our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via phone numbers or hyperlinks embedded in suspicious messages purported to be coming from our institution. AIA will send SMS to Hong Kong mobile number using Registered SMS Sender ID with prefix #AIA. If you have any questions or want to ensure whether the message is legitimate, please contact our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.

AIA Hong Kong would like to remind the public and our customers that if you are approached by someone who claims to be representing AIA in a manner that raises any doubt or suspicion in your mind, please contact our Customer Hotline on (852) 2232 8888 or email us at hk.customer@aia.com to verify the person's identity.

AIA Macau would like to remind the public and our customers that if you have any query on our non-face-to-face sales of life insurance products or if you have any doubt or suspicion on someone who claims to be representing AIA Macau and invite you to non-face-to-face sales activities, please contact our Customer Hotline at (853) 8988-1822 or email us at aiamacau@aia.com for enquiry. Besides, you may also check the person's insurance intermediary license status on the website of the Monetary Authority of Macao by following the steps below:

In the digital age, phishing scams are quickly becoming a common means for scammers to trick people into giving out their personal information. AIA Hong Kong and Macau would like to remind our agents that we will not send SMS or email messages with embedded hyperlinks directing customers to any website or mobile application to carry out transactions, or request for sensitive personal information (including login passwords and one-time-password) from customers.

To safeguard customers' personal information, please remind customers to access to their AIA accounts by entering our official website link (https://www.aia.com.hk) directly or using AIA's mobile applications.

If you have any concerns or questions, please emails us at phishing@aia.com.