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    • IMPORTANT INFORMATION

    Important information that you should know

    • General
    • MPF/ORSO/Macau Pension

    AIA Hong Kong would like to remind the public and our customers that if you are approached by someone who claims to be representing AIA in a manner that raises any doubt or suspicion in your mind, please contact our Customer Hotline on (852) 2232 8888 or email us at hk.customer@aia.com to verify the person’s identity.

    AIA Macau would like to remind the public and our customers that if you have any query on our non-face-to-face sales of life insurance products or if you have any doubt or suspicion on someone who claims to be representing AIA Macau and invite you to non-face-to-face sales activities, please contact our Customer Hotline at (853) 8988-1822 or email us at aiamacau@aia.com for enquiry. Besides, you may also check the person’s insurance intermediary license status on the website of the Monetary Authority of Macao by following the steps below:

    • Go to the Monetary Authority of Macao Homepage > Click on Insurance Sector> Click on Insurance Intermediaries > Click on Insurance Intermediary License > Click on In-force licenses > Input the name of the insurance intermediary

    In the digital age, phishing scams are quickly becoming a common means for scammers to trick people into giving out their personal information. AIA Hong Kong and Macau would like to remind our agents that we will not send SMS or email messages with embedded hyperlinks directing customers to any website or mobile application to carry out transactions, or request for sensitive personal information (including login passwords and one-time-password) from customers.

    To safeguard customers’ personal information, please remind customers to access to their AIA accounts by entering our official website link (https://www.aia.com.hk) directly or using AIA’s mobile applications.

    • Do not click any hyperlinks (or open the attachments) in any suspicious SMS or email messages
    • Do not input any personal information into any applications or websites they are directed to via embedded hyperlinks in SMS or email messages
    • Do keep their login credentials and other personal information private and secure
     
    If you have any concerns or questions, please contact the AIA customer service hotline at (852) 3108-1338.

    Statement on Unauthorised Sales Platforms

    It has come to our attention that certain companies / websites are using our company logo as well as copying and displaying information about our insurance products via v arious electronic channels or social media platforms without the company’s approval o r authorisation. This act is an infringement of AIA’s intellectual property rights and may also be in violation of re gulation concerning offshore solicitation. These websites claim that they have partner s relationship with Hong Kong’s Insurance and Financial Consultants. AIA hereby decl ares that it has no connection with these unauthorised sales platforms and has alread y reminded our business partners that it is prohibited to have any business arrangem ent with these unauthorised companies / websites directly or indirectly. 

    Some of the unauthorised sales platforms:

    Websites / Media Platform Accounts Websites / WeChat Accounts /Company Names
    http://www.edaili.com E代理 eDaili
    WeChat ID: iedaili e代理互聯網海外財富管理專家
    http://www.lxjcf.com 理享家 Asset Pro
    http://www.hwasbank.com 华设财富 Huashe Wealth
    http://www.tou360.com 投360
    http://www.yihong999.com/yb 臺宏集团 Yihong Group
    http://www.yihong999.com/tg/jiayu/ 港险網
    WeChat ID: xgbxnxs 香港保险那些事
    http://www.gangxian-star.com/ 不適用
    http://www.hkiu.org 香港保险行业协会
    http://www.hkbbcf.cn/
    http://www.bbcf-hk.com/     		香港保倍财富 Bao Bei Wealth / 深圳前海保倍资产管理公司
    http://www.hkbxjia.com 香港保险家
    http://www.gxianb.com/ 港险宝
    http://www.99j1.net/about/
    http://www.jinnuo7.com/news/#bd-WJ-PC-A-52     		港保宝
    N/A 杭州投外投资管理有限公司
    N/A 杭州智子投资管理合伙企业（有限合伙）
    http://www.gxpme.cn/ 港险惠
    http://www.baole.me/ 宝了么
    WeChat ID: renguizichan 仁归看世界
    WeChat ID: jenniferFQY 花花投资锦囊
    WeChat ID: dfxt1828 东方资管
    http://www.gushicapital.com/cptx/info_168_itemid_505.html 谷实资本 Gushi
    WeChat ID: YD01B07 紫荆花港险通_KellyLeung
    http://www.yingtaiwealth.com/5
    WeChat ID: HongyeWM     		深圳鸿烨盈泰资产管理有限公司
    Hong Ye Ying Tai
    http://www.aia-vipclub.com
    http://www.xgbxclub.com/
    http://www.aiacywl.com/
    WeChat ID: HKHAFM
    		 优姐 - 港险快车
    WeChat ID: gxali888 港险阿莉
    WeChat ID: hkybbcas 香港友邦保诚安盛
    WeChat ID: xgbxcpw 香港境外财富管理 / 香港理财顾问Alin
    WeChat ID: gxbbpro
    http://www.gangxiambaobao.com/index.php.htm     		港险宝宝PRO
    https://weibo.com/huachufiance?is_all=1 华储金融
    http://uyueb.com/#/ 优悦宝
    http://www.cagangxian.com 创安港险
    https://wemp.app/accounts/58828aac-f0c8-4dfd-9e08-220ada87f85f WeChat ID: Dr-Quan-Ge 香港保险
    Fraudulent Websites / Platforms Websites / WeChat Account / Platform Names
    WeChat ID: HKAIA520 友邦香港
    http://aiahongkong.com/ N/A
    WeChat ID: AIAinsurancehk 晋亿资产管理
    http://www.hkaia.com.cn/ 香港友邦保险网
    WeChat ID: gh_76fe60a58d50 香港友邦充裕未来储蓄保障计划
    http://www.hkaia.com.cn/
    http://shanghai.hkaia.com.cn/
    http://beijing.hkaia.com.cn/
    http://suzhou.hkaia.com.cn/
    http://www.bocbx.com/
    		友邦保险 (国际)
    WeChat ID: HKAIA-1
    WeChat ID: yuxinzhao0922
    		 香港友邦保险服务号 / 香港AIA客户服务
    WeChat ID: gh_7f84ad042ba7 香港友邦直属经理AIA
    Wechat ID: Helen-13537779699 香港友邦保險顧問
    N/A 中民兴泰新能源
    北京中民兴泰新能源有限公司
    WeChat ID: gh_9016234850d2 睿威新能源
    广西睿威新能源投资有限公司
    https://www.dx-network.com/yemis4/r9wrb2.html AIA Life Insurance Hong Kong - AIA Hong Kong -99彩票
    http://www.minmin8.com/ 香港友邦保险
    https://sameapk.com/developer/aia-international-limited/ SameAPK
    https://m.apkpure.com/developer/AIA%20International%20Limited/
    https://apkpure.ai    		 APKPure
    aia-ims.morestar.com.hk AIA Investment Management System (AIA-IMS)
    Clarification on Fraudulent Information Noted Company Names
    AIA International Limited has no association with this Company 寧波海橙實業有限公司
    AIA Company Limited and its affiliates have no association with this Company Hangzhou Travel Motor Service Company Limited
    AIA International Limited has no association with this Company 浙江千朵創業投資管理有限公司
    AIA International Limited has no association with this Company EDU Association Limited
    (Website: www.edua.hk; WeChat ID: EDUAMEP)
    AIA International Limited has no association with this Company Medcon Medical Group

    The above list will be regularly updated for Public’s kind attention.

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

    AIA.COM

    Visit our corporate site to learn more about AIA.

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