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    • FORM LIBRARY

    • Claims
    • Policy Administration
    • Premium Collection
    • MPF / ORSO / MACAU PENSION

    Accident

    Request for Return of Original Document(s) Form

    Accident Claim Form

    Dismemberment Claim Form

    Critical Illness

    Critical Illness & Severity-based Health Protection Claim Form

    Request for Return of Original Document(s) Form

    Severity-based Health Protection

    Critical Illness & Severity-based Health Protection Claim Form

    Confidential Medical Certificate: Severity-based Health Protection

    Disability

    Total & Permanent Disability Claim Form

    Medical

    Medical Claim Form

    Individual Life & Group Claims Arrangement Form

    Network Surgery / Medical Claim Form

    Pre-admission Form / Medical Expense Pre-approval Form (Traditional Chinese / English)

    Pre-admission Form / Medical Expense Pre-approval Form (Simplified Chinese / English)

    Request for Return of Original Document(s) Form

    Cancer Genomics Test Supplementary Form

    Free Novel Coronavirus Cover for Frontline Cleaning Worker Medical Claim Form

    Life

    Application Form for Death Claim (Claimant's Statement)

    Outpatient or Dental

    Individual Life - Outpatient & Dental Benefits Claim Form

    Travel

    Travel Insurance Claim Form

    Personal Lines

    Accident & Health Claim Form (Domestic Worker Insurance)

    Property Damage and Loss Claim Form

    Investment Services

    Premium Repayment For Premium Holiday

    Request For Investment Linked / Universal Life Plan Services

    Request For Premium Holiday Form

    Request for Top Up Premium / Fund Withdrawal

    Request for Investment- Linked Assurance Scheme ("ILAS") Services (For Cheerful Life / U-Select only)

    Policy Services

    Health Certificate

    Policy Lost Declaration

    Premium Offset Option Quotation Form

    Request for AIA e-advice Service

    Request for Application / Change of FPS / e-BankIn

    Request for Change Form / Subsequent Application for Personal Accident Contract

    Request for Change Form for Personal Lines Products

    Request for Change of Beneficiary / Signature / Ownership / Trustee

    Request Form for Change of Address / Telephone Numbers / E-mail Address

    Request for Change of Insured under Newborn Option Form [Only applicable for Simply Love Encore 3]

    Request for Change of Insured Form

    Request for application / Change Of e-BankIn (Applicable to Macau Policy Only)

    Request for designation / Removal of contingent insured form

    Self-Certification Form – Controlling Person (FOR HONG KONG)

    Self-Certification Form – Controlling Person (FOR MACAU)

    Self-Certification Form – Entity (FOR HONG KONG)

    Self-Certification Form – Entity (FOR MACAU)

    Self-Certification Form – Individual (FOR HONG KONG)

    Self-Certification Form – Individual (FOR MACAU)

    Policy Value Withdrawal

    Policy Loan Agreement with Assignment of Policy And Agreement As to Interest

    Policy Account Value Request Form

    Premium Payment

    e-BankIn and Direct Debit Authorisation For Bank Account Application

    Direct Debit Authorisation For Credit Card Account

    Direct Debit Authorisation For Levy payment

    Should you need assistance in filling out the form(s). please contact our AIA Representatives or call AIA Customer Hotline at (852)2232-8888 / Macau Customer Hotline (853)8988-1822.

    Please submit the completed form(s) together with necessary information (if applicable) to our AIA Representatives to follow-up or directly mail to our Operations Department at 11/F, AIA Financial Centre, 712 Prince Edward Road East, Kowloon.

    Contact aia

    In view of the latest development related to COVID-19, we have changed service hours of our Customer Service Centres (CSCs) with immediate effect to reduce the risk of virus spreading. We strongly recommend customers to make good use of all online self-help and electronic services, e.g. our mobile apps, “AIA Connect”, to make enquiry. We are sorry for any inconvenience caused.

    Hong Kong’s CSCs:

    • Customer Service Centre and Cashier Office located on 13/F AIA Kowloon Tower in Kwun Tong will suspend their service effective 21 July.
    • Customer Service Centre located on 12/F AIA Tower in North Point will maintain its usual service (Mon – Fri, 11 a.m. – 5 p.m.).

    To safeguard health of our customers and Service Ambassadors, and to minimize any health risk, we will exercise effective measures of social distancing in the premises of our service centre. In case the number of visiting customers has reached maximum capacity of service centre, we will request customers to leave. They could visit us again after booking their service online. Alternatively, they could leave their personal information and service requests with us to call back on the same day. Customers are cordially invited to book service through:

    • our mobile application “AIA Connect” (Profile> Contact AIA > Customer Service Centre Enquiry Appointment Service); or
    • book it with this link: https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html

    We also encourage customers to make use of our electronic payment channels to settle their premium, experiencing our convenient, fast and safe service.

    Macau’s CSC:

    • Monday - Friday; 10am - 4pm

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia

    In view of the latest development related to COVID-19, we have changed service hours of our Customer Service Centres (CSCs) with immediate effect to reduce the risk of virus spreading. We strongly recommend customers to make good use of all online self-help and electronic services, e.g. our mobile apps, “AIA Connect”, to make enquiry. We are sorry for any inconvenience caused.

    Hong Kong’s CSCs:

    • Customer Service Centre and Cashier Office located on 13/F AIA Kowloon Tower in Kwun Tong will suspend their service effective 21 July.
    • Customer Service Centre located on 12/F AIA Tower in North Point will maintain its usual service (Mon – Fri, 11 a.m. – 5 p.m.).

    To safeguard health of our customers and Service Ambassadors, and to minimize any health risk, we will exercise effective measures of social distancing in the premises of our service centre. In case the number of visiting customers has reached maximum capacity of service centre, we will request customers to leave. They could visit us again after booking their service online. Alternatively, they could leave their personal information and service requests with us to call back on the same day. Customers are cordially invited to book service through:

    • our mobile application “AIA Connect” (Profile> Contact AIA > Customer Service Centre Enquiry Appointment Service); or
    • book it with this link: https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html

    We also encourage customers to make use of our electronic payment channels to settle their premium, experiencing our convenient, fast and safe service.

    Macau’s CSC:

    • Monday - Friday; 10am - 4pm

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau
     
    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

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