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  • FORM LIBRARY

    • Claims
    • Policy Administration
    • Premium Collection

    Accident

    Request for Return of Original Document(s) Form

    Accident Claim Form

    Dismemberment Claim Form

    Critical Illness

    Critical Illness Claim Form

    Request for Return of Original Document(s) Form

    Disability

    Total & Permanent Disability Claim Form

    Hospitalisation and Surgical

    Medical Claim Form

    Individual Life & Group Claims Arrangement Form

    Network Surgery / Hospitalisation Claim Form

    Pre-Admission Form and Easy Guide for Hong Kong / Macau Hospital

    Pre-Admission Form and Easy Guide for PRC Hospital (For Hong Kong / Macau)

    Pre-Admission Form and Easy Guide for PRC Hospital (For Mainland China Visitor)

    Request for Return of Original Document(s) Form

    Life

    Application Form for Death Claim (Claimant's Statement)

    Outpatient or Dental

    Individual Life - Outpatient & Dental Benefits Claim Form

    Travel

    Travel Insurance Claim Form

    Personal Lines

    Accident & Health Claim Form (Domestic Worker Insurance)

    Property Damage and Loss Claim Form

    Investment Services

    Premium Repayment For Premium Holiday

    Request For Investment Linked / Universal Life Plan Services

    Request For Premium Holiday Form

    Request for Top Up Premium / Fund Withdrawal

    Policy Services

    Health Certificate

    Policy Lost Declaration

    Premium Offset Option Quotation Form

    Request for AIA e-advice Service

    Request For Application/Change Of e-BankIn

    Request for Change Form / Subsequent Application for Personal Accident Contract

    Request for Change Form for Personal Lines Products

    Request for Change of Beneficiary / Signature / Ownership / Trustee

    Request Form for Change of Address / Telephone Numbers / E-mail Address

    Self-Certification Form – Controlling Person (FOR HONG KONG)

    Self-Certification Form – Controlling Person (FOR MACAU)

    Self-Certification Form – Entity (FOR HONG KONG)

    Self-Certification Form – Entity (FOR MACAU)

    Self-Certification Form – Individual (FOR HONG KONG)

    Self-Certification Form – Individual (FOR MACAU)

    Request for Change of Insured Form (Only applicable for Bonus Power Plan 3)

    Policy Value Withdrawal

    Policy Loan Agreement with Assignment of Policy And Agreement As to Interest

    Policy Account Value Request Form

    Premium Payment

    e-BankIn and Direct Debit Authorisation For Bank Account Application

    Direct Debit Authorisation For Credit Card Account

    Direct Debit Authorisation For Levy payment


    Should you need assistance in filling out the form(s). please contact our AIA Representatives or call AIA Customer Hotline at (852)2232-8888 / Macau Customer Hotline (853)8988-1822.

    Please submit the completed form(s) together with necessary information (if applicable) to our AIA Representatives to follow-up or directly mail to our Operations Department at 11/F, AIA Financial Centre, 712 Prince Edward Road East, Kowloon.

    Contact aia

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri 8:45am - 6:00pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri 8:45am - 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia

    * Service hour for Lunar New Year Eve (15 February 2018 ) will be closed earlier at 1:00pm. We apologize for any inconvenience that may cause.

    Hong Kong

    T: (852)  2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong
     
    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong
     
    Mon-Fri 8:45am - 6:00pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    T : (853)  8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

     

    Mon-Fri 8:45am - 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

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