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      A game changing wellness programme that redefines the traditional concept of insurance and reward you to live a healthy lifestyle
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      Support your HR strategies with flexible and cost-effective plans to protect your employees
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    • FORM LIBRARY

    • Claims
    • Policy Administration
    • Premium Collection
    • MPF / ORSO / MACAU PENSION

    Accident

    Request for Return of Original Document(s) Form

    Accident Claim Form

    Dismemberment Claim Form

    Critical Illness

    Critical Illness & Severity-based Health Protection Claim Form

    Request for Return of Original Document(s) Form

    Severity-based Health Protection

    Critical Illness & Severity-based Health Protection Claim Form

    Confidential Medical Certificate: Severity-based Health Protection

    Disability

    Total & Permanent Disability Claim Form

    Medical

    Medical Claim Form

    Individual Life & Group Claims Arrangement Form

    Network Surgery / Medical Claim Form

    Pre-admission Form / Medical Expense Pre-approval Form (Traditional Chinese / English)

    Pre-admission Form / Medical Expense Pre-approval Form (Simplified Chinese / English)

    Request for Return of Original Document(s) Form

    Cancer Genomics Test Supplementary Form

    Free Novel Coronavirus Cover for Frontline Cleaning Worker Medical Claim Form

    Life

    Application Form for Death Claim (Claimant's Statement)

    Outpatient or Dental

    Individual Life - Outpatient & Dental Benefits Claim Form

    Travel

    Travel Insurance Claim Form

    Personal Lines

    Accident & Health Claim Form (Domestic Worker Insurance)

    Property Damage and Loss Claim Form

    Investment Services

    Premium Repayment For Premium Holiday

    Request for Investment-Linked / Universal Life Plan Services (Applicable to applications submitted by customers only)

    Request For Premium Holiday Form

    Request for Investment - Linked Assurance Scheme (“ILAS”) Services (For Cheerful Life / U-Select only) (Applicable to applications submitted by customers only)

    Policy Services

    Health Certificate

    Policy Lost Declaration

    Premium Offset Option Quotation Form

    Request for AIA e-advice Service

    Request for Application / Change of FPS / e-BankIn

    Request for Change Form / Subsequent Application for Personal Accident Contract

    Request for Change Form for Personal Lines Products

    Request for Change of Beneficiary / Signature / Ownership / Trustee

    Request Form for Change of Address / Telephone Numbers / E-mail Address

    Request for Change of Insured under Newborn Option Form [Only applicable for Simply Love Encore 3]

    Request for Change of Insured Form

    Request for application / Change Of e-BankIn (Applicable to Macau Policy Only)

    Request for designation / Removal of contingent insured form

    Self-Certification Form – Controlling Person (FOR HONG KONG)

    Self-Certification Form – Controlling Person (FOR MACAU)

    Self-Certification Form – Entity (FOR HONG KONG)

    Self-Certification Form – Entity (FOR MACAU)

    Self-Certification Form – Individual (FOR HONG KONG)

    Self-Certification Form – Individual (FOR MACAU)

    Policy Value Withdrawal

    Policy Loan Agreement with Assignment of Policy And Agreement As to Interest

    Policy Account Value Request Form

    Premium Payment

    e-BankIn and Direct Debit Authorisation For Bank Account Application

    Direct Debit Authorisation For Credit Card Account

    Direct Debit Authorisation For Levy payment

    Should you need assistance in filling out the form(s). please contact our AIA Representatives or call AIA Customer Hotline at (852)2232-8888 / Macau Customer Hotline (853)8988-1822.

    Please submit the completed form(s) together with necessary information (if applicable) to our AIA Representatives to follow-up or directly mail to our Operations Department at 11/F, AIA Financial Centre, 712 Prince Edward Road East, Kowloon.

    Contact aia

    To fight against COVID-19 and in response to the government’s latest anti-pandemic measures, effective 2 December 2020, we will have new arrangements on the following services until further notice. We are sorry for any inconvenience that may cause.

    Hong Kong

    • Customer Service Centres & Cashier Offices:
      • For Customer Service Centre & its Cashier Office located in North Point, service hours will be adjusted to 10am – 5pm, Monday to Friday. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).
      • Customer Service Centres & its Cashier Office located in Kwun Tong will suspend their service.

    • Hotline Services:
      • All hotline services will remain normal.

     

    Macau

    • Customer Service Centres & Hotline Service:
      • Monday - Friday; 10am - 4pm

    • Cashier Office:
      • Monday - Friday; 8:45am – 5:15pm.

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia

    To fight against COVID-19 and in response to the government’s latest anti-pandemic measures, effective 2 December 2020, we will have new arrangements on the following services until further notice. We are sorry for any inconvenience that may cause.

    Hong Kong

    • Customer Service Centres & Cashier Offices:
      • For Customer Service Centre & its Cashier Office located in North Point, service hours will be adjusted to 10am – 5pm, Monday to Friday. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).
      • Customer Service Centres & its Cashier Office located in Kwun Tong will suspend their service.

    • Hotline Services:
      • All hotline services will remain normal.

     

    Macau

    • Customer Service Centres & Hotline Service:
      • Monday - Friday; 10am - 4pm.
    • Cashier Office:
      • Monday - Friday; 8:45am – 5:15pm.

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau
     
    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

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