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    • FORM LIBRARY

    • Claims
    • Policy Administration
    • Premium Collection
    • MPF / ORSO / MACAU PENSION

    Accident

    Request for Return of Original Document(s) Form

    Accident Claim Form

    Dismemberment Claim Form

    Critical Illness

    Critical Illness & Severity-based Health Protection Claim Form

    Request for Return of Original Document(s) Form

    Severity-based Health Protection

    Critical Illness & Severity-based Health Protection Claim Form

    Confidential Medical Certificate: Severity-based Health Protection

    Severity-Based Health Protection Supplementary Form

    Disability

    Total & Permanent Disability Claim Form

    Medical

    Medical Claim Form

    Individual Life & Group Claims Arrangement Form

    Network Surgery / Medical Claim Form

    Pre-admission Form / Medical Expense Pre-approval Form (Traditional Chinese / English)

    Pre-admission Form / Medical Expense Pre-approval Form (Simplified Chinese / English)

    Request for Return of Original Document(s) Form

    Cancer Genomics Test Supplementary Form

    Free Novel Coronavirus Cover for Frontline Cleaning Worker Medical Claim Form

    Life

    Application Form for Death Claim (Claimant's Statement)

    Supplementary Information of Claimant (if there are more than one beneficiaries, other beneficiaries can fill in "Supplementary Information of Claimant" to replace "Death Claim Form – Claimant’s Statement")

    Outpatient or Dental

    Individual Life - Outpatient & Dental Benefits Claim Form

    Travel

    Travel Insurance Claim Form

    Personal Lines

    Accident & Health Claim Form (Domestic Worker Insurance)

    Property Damage and Loss Claim Form

    Investment Services

    Premium Repayment For Premium Holiday

    Request for Investment-Linked / Universal Life Plan Services (Applicable to applications submitted by customers only)

    Request For Premium Holiday Form

    Request for Investment - Linked Assurance Scheme (“ILAS”) Services (For Cheerful Life / U-Select only) (Applicable to applications submitted by customers only)

    FINANCIAL NEEDS ANALYSIS FORM "FNA" (FOR MACAU POLICIES ONLY)

    Policy Services

    Health Certificate (NOT Applicable for Wealth Series)

    Health Certificate (Only Applicable for Wealth Series)

    Policy Lost Declaration

    Premium Offset Option Quotation Form

    Request for AIA e-advice Service

    Request for Application / Change of FPS / e-BankIn

    Request for Change Form / Subsequent Application for Personal Accident Contract

    Request for Change Form for Personal Lines Products

    Request for Change of Beneficiary / Signature / Ownership / Trustee

    Request Form for Change of Address / Telephone Numbers / E-mail Address

    Request for Change of Insured under Newborn Option Form [Only applicable for Simply Love Encore 3]

    Request for Change of Insured Form

    Request for application / Change Of e-BankIn (Applicable to Macau Policy Only)

    Request for designation / Removal of contingent insured form

    Self-Certification Form – Controlling Person (FOR HONG KONG)

    Self-Certification Form – Controlling Person (FOR MACAU)

    Self-Certification Form – Entity (FOR HONG KONG)

    Self-Certification Form – Entity (FOR MACAU)

    Self-Certification Form – Individual (FOR HONG KONG)

    Self-Certification Form – Individual (FOR MACAU)

    Policy Value Withdrawal

    Policy Loan Agreement with Assignment of Policy And Agreement As to Interest

    Policy Account Value Request Form

    Premium Payment

    e-BankIn and Direct Debit Authorisation For Bank Account Application

    Direct Debit Authorisation For Credit Card Account

    Direct Debit Authorisation For Levy payment

    Should you need assistance in filling out the form(s). please contact our AIA Representatives or call AIA Customer Hotline at (852)2232-8888 / Macau Customer Hotline (853)8988-1822.

    Please submit the completed form(s) together with necessary information (if applicable) to our AIA Representatives to follow-up or directly mail to our Operations Department at 11/F, AIA Financial Centre, 712 Prince Edward Road East, Kowloon.

    Contact aia

    In light of the current COVID-19 situation and to reduce the risk of spreading the virus through physical contact, effective 24 January, we will have new arrangements on the following services until further notice. We are sorry for any inconvenience that may cause.

    Hong Kong
    • Customer Service Centres & Cashier Offices (Hong Kong):
      • Customer Service Centre and its Cashier Office located in Kwun Tong will suspend their service. Service hours of Customer Service Centre & its Cashier Office located in North Point will be adjusted to 10am – 5pm, Monday to Friday. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).
    • Hotline Services:
      • All hotline services remain normal.

    Macau
    • Customer Service Centres & Cashier Offices:
      • Monday - Friday; 10am – 4pm.
    • Cashier Office:
      • Monday - Friday; 8:45am – 5:15pm.

    Please be informed that effective 17 January 2022, service hours of Individual Life Hotline Service in Hong Kong will be adjusted to 9am – 6pm (Monday to Friday); 9am – 1pm (Saturday); closed on Sunday and Public Holidays.

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia

    In light of the current COVID-19 situation and to reduce the risk of spreading the virus through physical contact, effective 17 January, we will have new arrangements on the following services until further notice. We are sorry for any inconvenience that may cause.

    Hong Kong
    • Customer Service Centres & Cashier Offices:
      • For Customer Service Centre & its Cashier Office located in North Point and Kwun Tong, service hours will be adjusted to 10am – 5pm, Monday to Friday. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).
    • Hotline Services:
      • All hotline services remain normal.

    Macau
    • Customer Service Centres & Cashier Offices:
      • Monday - Friday; 10am – 4pm.
    • Cashier Office:
      • Monday - Friday; 8:45am – 5:15pm.

    Please be informed that effective 17 January 2022, service hours of Individual Life Hotline Service in Hong Kong will be adjusted to 9am – 6pm (Monday to Friday); 9am – 1pm (Saturday); closed on Sunday and Public Holidays.

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

    AIA.COM

    Visit our corporate site to learn more about AIA.

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