Raymond Young: Department Head -
AIA-Citi Partnership HK,
AIA Hong Kong & Macau

At AIA, there’s always opportunity to develop your career. I have worked in several different distribution channels, so I wanted to learn something new. As I have always been encouraged to take ownership of my career, I shared my aspirations through an ongoing dialogue with my manager. Because AIA is a believer in mobility, I had the opportunity to stretch myself beyond my imagination a year later. AIA also provides the necessary resources and support to help me be successful in my new role.

“I gained fresh perspectives and expanded my knowledge of the industry”

Alex Li: Assistant Manager -
Investment Services Operations,
AIA Hong Kong & Macau

Joining AIA’s Service & Operations Associate Programme 3 years ago was one of the best decisions I’ve ever made. As well as on-the-job training through job rotation, my most treasured experience is that I have had the opportunity to work alongside the leaders of the industry. They are always accessible, open to share their life and career experience to enrich my journey at AIA. My mentors invest their time, effort and energy on my development. What I’ve gained is invaluable!

“I truly appreciate the opportunity to learn from and work with such great leaders and mentors”

Wincy Cheung: Senior Advisor -
Customer Service, Service Management,
AIA Hong Kong & Macau

My job is meaningful, as I can have a positive impact on people’s lives through using my knowledge to serve customers. AIA provides me with an environment where I am empowered to make decisions to resolve special cases swiftly. Each customer is unique, and I respect and care for them, committed to delivering exceptional customer service. The most wonderful and fulfilling part of my job is when I see a customer leaving our Service Centre feeling happy and with their mind at ease.

“I do meaningful work by helping others everyday”