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    • GET WELL

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    AIA Beyond Insurance “Get Well”

    Not only does AIA provide you with diverse value-added medical services, but we also work with esteemed medical institutions and professional service providers from around the globe to support you during your treatment and recovery, so as to get you back to living soon.

    CASHLESS HOSPITALISATION

    In Hong Kong, Macau, Mainland China and overseas

     

    This service is available in Hong Kong, Macau and Mainland China (featuring over 700 hospitals), as well as in countries and regions including Malaysia, Singapore, Thailand, the United States, the United Kingdom, Canada and Europe. Along with the Medical Expense Pre-Approval Service, customers can focus on their treatment without worrying about claims.

    PERSONAL MEDICAL CASE MANAGEMENT SERVICES WITH REHABILITATION MANAGEMENT AND MEDICAL CONCIERGE SERVICES

    First in the industry, AIA partners with Medix to launch the “Personal Medical Case Management Services” with “Rehabilitation Management” and “Medical Concierge Services”, which are supported by more than 4,000 leading medical specialists worldwide. From diagnosis, treatment to rehabilitation, the services offer access to third-party expert advice and a personalised treatment and rehabilitation plan to help you overcome a serious illness and get you back to living.

    TELEMEDICINE SERVICE (Applicable to Hong Kong only)

    Customers can book appointments and receive video consultation services in the comfort of their homes, while prescribed medicine is delivered usually within four hours. Please sign in AIA Connect for details.

    ONE-STOP QUALITY MEDICAL SERVICE CENTRE

    AIA Union GI & Specialists Centre

     

    As Hong Kong’s first medical centre jointly funded by the insurance and healthcare sectors, the AIA Union GI & Specialists Centre was established by AIA and Union Hospital. The Centre brings a one-stop service to customers, featuring affordable and high-quality medical services including gastrointestinal endoscopy, diagnosis and related minor day surgeries.

    PRIORITY APPOINTMENT BOOKING FOR MEDICAL SERVICES IN MAINLAND CHINA

    Medical Green Passage

     

    Customers can enjoy priority appointment booking services at designated healthcare facilities in Mainland China, including more than 480 leading hospitals, via a 24-hour reservation hotline. While no medical proof is required, customers will no longer have to endure long wait times.

    MEDICAL EXPENSE PRE-APPROVAL SERVICE

    As our medical plan customers, our Medical Expense Pre-Approval Service allows you to be in control of your day surgery or hospitalization expenses. Under the arrangement of Credit Facility Service, you can enjoy a hassle-free treatment.

    OVERSEAS EMERGENCY HELP

    Whether you are travelling abroad, planning an overseas trip in advance, or staying at home, your protection is always our concern. The Worldwide Assistance Hotline is open 24/7 for emergency assistance wherever you are.

    CANCER EDUCATION & SUPPORT

    A tailored Oncology related services, from prevention, prediction, diagnosis, treatment to recovery, provided to you, AIA accompanies you always.

    IDENTIFY THE MOST SUITABLE CANCER TREATMENT THROUGH THE PRACTICE OF “PRECISION MEDICINE”

    Cancer Genomic Testing Services

     

    An effective tool that helps cancer patients in the shortest time possible decide on the most suitable treatment with predictable responses based on their genetic information, resulting in a higher chance of recovery. AIA has collaborated with designated medical institutions to bring the services to customers in need at a privileged rate.

    Alleviate cancer patient financial burden

    Health Plus Partnership Program

     

    AIA partners with leading global pharmaceutical companies to provide additional benefit on cancer medications to help alleviate the financial burden of long-term treatment for cancer.

    COMMON OUTPATIENT SURGERIES

    Some surgeries or investigations can be performed in outpatient setting.

    DOCTORS AND HOSPITALS

    FILE A CLAIM

    Remark: Some services above are applicable to specified protection plans. Please refer to the relevant leaflet or contact your financial planners for details. AIA does not have the relevant licence and/or qualification. AIA shall not be responsible or liable for any medical service, product or solicitation effort provided by the third-party companies, which is not sold or marketed by AIA.

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

    AIA.COM

    Visit our corporate site to learn more about AIA.

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