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    • List of AIA e-Advice Correspondences

    Please find the list below for statements / advice that are currently applicable to the AIA e-Advice service. If any correspondence is not included in the list, printed copy of that correspondence will be mailed to you by postage.

    Description
    Newly Added Change of Plan Option for ADAP
    Change of Address / Telephone Number
    Policy Future Value Illustration
    Worldwide Emergency Assistance Service Update
    Lapsed Policy after Fund Sold
    Policy Maturity Payment after Fund Sold
    Investment Re-Allocation
    Request for Switching
    Request for Partial Withdrawal of Funds
    Premium Holiday Letter
    Change of Regular Top-up Letter
    Deletion of Regular Top-up Letter
    Suspension of Monthly Regular Top-up Premium
    Auto-Rebalancing Letter
    Auto-Rebalancing Addition
    Auto-Rebalancing Cancellation
    Reduction on Sum Assured Confirmation Letter
    Guaranteed Cover Privilege Reminder Letter
    Termination of Guaranteed Cover Privilege
    Change of Dollar Cost Averaging Instruction
    Suspension of Dollar Cost Averaging Option (DCA) Letter
    Setup of Dollar Cost Averaging Instruction
    Termination of Dollar Cost Averaging Option (DCA) Letter
    Termination of Supplementary Contract Letter
    Lapsed Policy after Guaranteed Interest Account (GIA) Maturity
    Guaranteed Interest Account (GIA) Maturity Letter - First Notice
    Policy Lapsation Letter
    Annuity Anniversary Statement
    Anniversary Statement - Client copy
    Automatic Premium Loan Letter
    Auto Surrender Letter
    Application for eBankIn / Direct Debit Authorisation (Autopay) Letter
    Problem with Direct Debit Set-up (Autopay)
    Autopay Reject Letter
    BIL Cancellation of DDA Letter
    Premium Notice (Billing) - First Notice Client Copy
    Premium Notice (Billing) - GPE Client Copy
    Claims Progress Letter - Waiting Doctor/Hospital Reply
    CEO Medical Plan 2 - Enhanced Cover
    CEO Essence Benefit Upgrade 2017 letter
    CEO Deductible Conversion Reminder Letter
    Project 100 Confirmation Letter
    Change of Dividend/Endowment Option Letter
    Notification Letter for the Spring Income Plan
    Cheerful Life Long Term Bonus Letter
    Cheerful Life SGH No Claim Bonus Letter
    eChannel Settlement Letter (eBankin)
    eChannel Settlement Letter (FPS)
    Letter to Obtain Self Cert (Macau)
    Letter to Obtain Self Cert - reminder notice
    Letter to Obtain Self Cert - reminder notice (Macau)
    Letter to Obtain Self Cert
    Cheerful Super Good Health with Supplemental Major Medical (Standard) Rider - Cost of Insurance Adjustment
    Protect Elevator Plus - Cancer Shield Benefit Relaxation
    Annual Summary of Qualifying Deferred Annuity Policy
    Refund Certificate of Qualifying Deferred Annuity Policy
    Death Benefit Settlement Option Enhancement
    Acknowledgement of WOW Our Customer Campaign for Selected Customers
    Policy Change Confirmation Letter/Endorsement
    Claims Progress Letter
    Extended Term Insurance / Guaranteed Reinstatement
    Notification for Coverage Expiry (EXPIR)
    Monthly Tax request letter
    FATCA renewal letter
    ALFS Fund Purchase Letter - Client Copy
    "AIA e-Invest" - Rejected Transaction
    Advance Payment Before Premium Adjustment Letter
    Shortage Amount Put To FPDA /Levy Notification Letter
    Update Premium From FPDA Letter
    Journey Protect Medical Plan - Benefit Upgrade
    Journey Protect Deductible Conversion Reminder Letter
    Letter of Guarantee
    AIA Voluntary Health Insurance Standard Scheme - Lowest Price in Town
    Lapsation Letter / Guaranteed Reinstatement
    Outstanding Levy Reminder Letter
    Policy Maturity Payment
    NCB ID card request letter
    Novel Coronavirus - Extra Cover
    PAC series letter
    Request for Policy Changes
    Birth certificate submission reminder for PEU 2 - First Gift
    Termination Letter of Protect Elite Ultra 2 - First Gift
    POO illustration cover letter
    Confirmation of Requested Policy Change
    POS Financial Letter epayment
    e-BankIn/FPS Confirmation Letter
    AIA e-Invest Internet Service
    Reinstatement of Policy
    Withdrawal from Policy Account
    Premium Refund Promotion Letter
    Pre Maturity Letter
    Notice of Premium Change
    Premium Refund for Company Campaign (PXRFD)
    Policy Account Statement
    Auto Surrender Letter for ROP
    Automatic Termination of Regular Cash Letter
    Request of Extended Term Insurance Letter
    Reduced Paid-Up Letter
    Request of Reduced Paid-Up Letter
    Lapse and APL letter for basic paid up
    Partial Withdrawal of Funds to Settle Monthly Premium
    SGH Deductible Conversion Reminder Letter
    Notification for No Claim Bonus Payment
    Verification of Customer Identity
    StepUp Medical Protection Plan - Benefit Enhancement
    Claims Progress Letter - Required information
    IL/UL Lapsation Letter
    IL/UL Maturity Payment Letter
    Unpresented Cheque Letter
    Unpresented Cheque Letter - FPDA
    U-Select Enhancement Notice
    VHIS Notice
    VHIS Premium Certificate
    Invitation Letter for VHIS Migration
    Migration to AIA Voluntary Health Insurance Scheme
    VHIS Refund Certificate
    VHIS Prime Deductible Conversion Reminder Letter
    AIA Vitality Membership Status Change Notification Letter
    AIA Vitality Status Change Notification Letter
    AIA Vitality Membership Confirmation Letter
    Potential Lapse Warning Report (Normal)
    Wealth FlexiProtector - change of death benefit option
    Confirmation letter of Partial Withdrawal of Funds
    ILAS Post Sales Call Notification Letter
    GL16 Post Sales Call Notification Letter
    Citibank Post Sales Call Notification Letter
    Mainland China Visitors Welcome Call Notification Letter
    《Customer Protection Declaration》 Notification Letter
    Policyowner Notification on Underlying Fund Changes (effect from 7th March 2022)
    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA+ mobile app/web version (Help & Support > Visit Us > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Mon-Fri: 9am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    Unit 201, 2F, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via AIA+ mobile app/web version (Help & Support > Visit Us > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    Unit 201, 2F, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

    AIA.COM

    Visit our corporate site to learn more about AIA.

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