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      Relieve financial burden when serious illness strikes
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    • Glossary for insurance terminology

    The insurance terminology that is currently used in policy provision, illustration document, product brochure and other relevant policy correspondence will be renamed and replaced by the standardised industry terminology, without changing their original meanings. Please rest assured that such change(s) has no impact on your policy. Please refer to below table for the summary of changes:

    Terminology currently used (if applicable) Terminology after Renamed General Meanings
    All Type of Products
    Face Amount / Principal Sum - Protection Oriented Product Sum Assured The basic death benefit amount of the policy
    Face Amount – Savings Oriented Product Principal Amount The amount is used to calculate premium and relevant policy values, yet it is not counted as the death benefit amount
    Participating Policy
    Guaranteed Bonus Guaranteed Cash Payment Guaranteed amount that will be payable in the policy at a defined period
    Maturity Dividend / Maturity Bonus Terminal Dividend A one-off non-guaranteed payment that will be payable upon surrender/ termination of the policy or in payment of claims (e.g. death or critical illness), provided that the policy has been in force for a specific period of time
    Additional Bonus / Extra Bonus Terminal Bonus
    Universal Life Insurance
    Crediting Rate Crediting Interest Rate Prevailing interest rate that is applicable to the policy for account value accumulation
    Guaranteed Crediting Rate Guaranteed Crediting Interest Rate Minimum interest rate that is applicable to the policy for account value accumulation

    Please refer to the policy contract for detailed explanation of the terminologies.

    Contact aia

    We are pleased to announce that effective 22 February 2021, our customer service in Hong Kong will resume normal. However, please take note of the following special service hours for Macau.

    Macau

    • Customer Service Centres & Hotline Service:
      • 10am - 4pm (Monday - Friday)

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia

    We are pleased to announce that effective 22 February 2021, our customer service in Hong Kong will resume normal. However, please take note of the following special service hours for Macau.

    Macau

    • Customer Service Centres & Hotline Service:
      • 10am - 4pm (Monday - Friday)

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau
     
    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

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