Remarks:
What are you contacting us for?
- Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via phone numbers or hyperlinks embedded in suspicious messages purported to be coming from our institution. AIA will send SMS to Hong Kong mobile number using Registered SMS Sender ID with prefix #AIA. If you have any questions or want to ensure whether the message is legitimate, please contact our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.
- It has come to AIA Hong Kong & Macau's attention on 18 March 2025 that there is a fraudulent website (hxxps://aiahk88[. ]com). The fraudulent website posed itself as a corporate website of AIA and induced customers to provide their login details. You may refer to the list of reported fraudulent websites for more details.We want to emphasise that the website mentioned above is not owned, operated, nor endorsed by AIA Hong Kong & Macau. We take this matter very seriously and have already reported it to the police and/or the relevant department. We are actively coordinating with the relevant law enforcement and regulatory authorities for further investigations. We reserve the right to pursue legal action.
If you have provided your login information and/or other personal information to the website mentioned above, please contact us immediately via our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.