Personal Medical Case Management Services with Rehabilitation Management

Taking care of your medical and emotional needs from diagnosis, treatment to the recovery

How does it work?

  • Appointment of a personal medical team, including a specialist and medical coordinator nurse
  • Retrieval of medical documents – test results, imaging, medical records, etc.
  • Review and re-evaluation of the medical condition and information
  • Referral for further tests, if required

  • Consultation by top specialists
  • Review of all test results, including radiology and laboratory tests, by a Medix specialist
  • Re-assessment of medical case by a multidisciplinary team
  • Formulation of recommendations for treatment
  • Drafting a comprehensive treatment programme to ensure optimal care
  • Referral to a leading medical team
  • Ongoing communication with the medical team as needed

  • Coordination and assistance in running the treatment programme
  • Monitoring quality and efficiency of care
  • Ongoing personalised support and medical information 24/7
  • Guidance through rehabilitation and return to everyday life
  • Written clinical summary for future use, as required

  • Assign you personal medical team with a case doctor and a case nurse, who speak English, Cantonese and / or Mandarin to accompany you throughout the recovery journey

  • Consult with multidisciplinary network of global experts to tailor a personalized and comprehensive rehabilitation plan based on your health condition and needs
  • Refer to local clinics or hospitals for additional tests where necessary

  • Monitor the progress with guidance provided and fine-tuned the plan when needs

Important information

  1. Subject to individual policy provisions, the personal medical case management services and / or Rehabilitation Management may only be the value-added services and not form part of the contractual benefit. AIA reserves the right to amend or cancel the service at any time without prior notice at its absolute discretion. For detail, please refer to your policy provision, or contact AIA for enquiry.
  2. Medix is an independent third-party company. AIA shall not be responsible or liable for any medical service, product and solicitation effort provided by Medix, which is not sold or marketed by AIA.
  3. Eligibility for service is subject to evaluation^ by AIA and Medix and the services provided are subject to the terms and conditions of Medix.
  4. Additional charges might be incurred for some particular services stated by Medix.
  5. With customer's informed consent, their medical history will be passed to Medix for providing the related services.
  6. Statistics and service information stated in this webpage have been verified by Medix only. AIA shall not be responsible or liable for the statistic and services information stated in this webpage.
  7. The above information is for reference only. Please contact Medix for full details of the scope of the service.
^ Evaluation includes the status of customer's eligible benefit and his / her medical conditions. The service may not be applicable to certain medical conditions related to: conditions typically attended to by primary healthcare services (e.g. influenza), emergency conditions, cosmetic and aesthetic medicine, fertility and obstetrics, psychiatric and / or mental conditions, conditions which require regular management under specialised clinics (e.g. diabetes), dentistry related conditions, substance abuse related disorders and sexually transmitted diseases (STDs), etc. Rehabilitation Management is only applicable for Cancer and Cardiovascular Disease patients with specific conditions. Please contact Medix to learn more and check eligibility for specific cases.

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