Travel

If you are seeking for emergency support,


Please contact (852) 2200 6622 or international toll-free hotline (International Access Code) 800 6000 2525.

 

I want to claim 

After selected the option, you may refer to the following part for claim document checklist.

You will receive a notification in AIA Connect upon claim being processed.

Claim Document Checklist

Required Claim Document Claim Benefit Item
Medical Expenses Reimbursement
Departure proof 1
Bill & receipts
Proof of diagnosis 2
Medical proof of injury / illness occurred during the trip 3
Referral letter4
Compensation document(s) by any third party(ies)
ID card copy
 

  1. Examples: air ticket, cruise ticket, boarding pass, travel agent or airline's confirmation letter
  2. With diagnosis date and accident date, if applicable
  3. Examples: medical report, admission and/or discharge summary
  4. Issued by registered medical practitioner(s)

Required document

If applicable
A valid ID card copy is required if this has not been submitted previously

We may ask for other documents on a case by case basis.

Note: Apart from receipts, you may submit other supporting documents in copies.

Claim Document Checklist

Required Claim Document Claim Benefit Item
Personal Money / Travel Document / Baggage Loss
Departure proof 1
Bill & receipts
Photo showing the extent of damage to the item
Loss or damage report 2
Repair quotation of damaged item or proof of non-repairable
Compensation document(s) by any third party(ies)
ID card copy
 

  1. Examples: air ticket, cruise ticket, boarding pass, travel agent or airline's confirmation letter
  2. Issued by the police, public carrier or hotel management

Required document

If applicable
A valid ID card copy is required if this has not been submitted previously

We may ask for other documents on a case by case basis.

Note: Apart from receipts, you may submit other supporting documents in copies.

Claim Document Checklist

Required Claim Document Claim Benefit Item
Travel / Baggage delay
Departure proof 1
Documentation issued by the public carrier 2
ID card copy
 

  1. Examples: air ticket, cruise ticket, boarding pass, travel agent or airline's confirmation letter
  2. Indicating the reason(s) and duration of delay

Required document
A valid ID card copy is required if this has not been submitted previously

We may ask for other documents on a case by case basis.

Note: You may submit supporting documents in copies.

Claim Document Checklist

Required Claim Document Claim Benefit Item
Journey Curtailment / Cancellation
Departure proof 1
Bill & receipts
Proof of incident / event resulting in journey cancellation or curtailment
Proof of relationship
Documentation issued by the relevant parties 2
ID card copy
 

  1. Examples: air ticket, cruise ticket, boarding pass, travel agent or airline's confirmation letter
  2. Example: airline, hotel or travel agent, with the refunded and/or non-refundable amount

Required document

If applicable
A valid ID card copy is required if this has not been submitted previously

We may ask for other documents on a case by case basis.

Note: Apart from receipts, you may submit other supporting documents in copies.

Claim Document Checklist

Required Claim Document Claim Benefit Item
Personal Accident
Accidental Dismemberment Permanent Total Disability
Departure proof 1
Medical proof of injury / illness occurred during the trip 2
Police report
Total & Permanent Disability Claim Form  
Medical proof of disability 3  
Sick leave certificate  
Dismemberment Claim Form  
Medical proof of dismemberment 4  
ID card copy

Downloadable form

  1. Examples: air ticket, cruise ticket, boarding pass, travel agent or airline's confirmation letter
  2. Examples: medical report, admission and/or discharge summary
  3. Examples: doctor's follow-up assessment record, physiotherapy/chiropractic treatment/occupational therapy progress report etc.
  4. Examples: surgery record, doctor's follow-up assessment record, medical reports etc.

Required document

If applicable
A valid ID card copy is required if this has not been submitted previously

We may ask for other documents on a case by case basis.

Note: Apart from claim form, you may submit other supporting documents in copies.

Claim Document Checklist

Required Claim Document Claim Benefit Item
Personal Liability
Departure proof 1
Bill & receipts
Medical proof of injury / illness occurred during the trip 2
Copy of police report
Statement of details of incident and involved third party(ies) 3
All letters, claims, writs, summons or process documents
Compensation document(s) by any third party(ies)
ID card copy
 

  1. Examples: air ticket, cruise ticket, boarding pass, travel agent or airline's confirmation letter
  2. Examples: medical report, admission and/or discharge summary
  3. Including loss and injury details, involved third parties' name, contact number and address

Required document

If applicable
A valid ID card copy is required if this has not been submitted previously

We may ask for other documents on a case by case basis.

Important Note: Shall you admit liability or make compromise/compensation to any third party before obtaining our written consent, your rights of claim may be affected.

Claim Document Checklist

Required Claim Document Claim Benefit Item
Compassionate Visit
Departure proof 1
Bill & receipts
Medical proof of injury / illness occurred during the trip 2
Proof of relationship
Proof of hospitalization
Death certificate with cause of death
Compensation document(s) by any third party(ies)
ID card copy
 

  1. Examples: air ticket, cruise ticket, boarding pass, travel agent or airline's confirmation letter
  2. Examples: medical report, admission and/or discharge summary

Required document

If applicable
A valid ID card copy is required if this has not been submitted previously

We may ask for other documents on a case by case basis.

Note: Apart from receipts, you may submit other supporting documents in copies.

Claim Document Checklist

Required Claim Document Claim Benefit Item
Accidental / Compassionate Death Benefit
Departure proof 1
Medical proof of injury / illness occurred during the trip 2
Proof of relationship
Police report
Death certificate with cause of death
Application Form for Death Claim
Proof of deregistration of ID card / residence
Autopsy report
ID card copy

Downloadable form

  1. Examples: air ticket, cruise ticket, boarding pass, travel agent or airline's confirmation letter
  2. Examples: medical report, admission and/or discharge summary

Required document

If applicable
A valid ID card copy is required if this has not been submitted previously

We may ask for other documents on a case by case basis.

Note: Apart from claim form, you may submit other supporting documents in copies.

How to apply e-claim?


For assistance, please contact us.