Please let us know if you are dissatisfied
You can file a complaint about our products or services by email, fax or post.
We are committed to addressing all complaints fairly.
You can file a complaint about our products or services by email, fax or post.
We are committed to addressing all complaints fairly.
| Hong Kong | |
| Address | AIA Wealth Select Centre, 12/F, AIA Tower, 183 Electric Road, North Point, Hong Kong |
| hk.customer@aia.com | |
| Hotline | (852) 2232-8888 |
| Fax. | (852) 3118-9024 |
| Macau | |
| Address | Unit 201, 2F, AIA Tower, Nos. 251A-301, AIA Tower Avenida Comercial de Macau, Macau |
| AIAMACAU@aia.com | |
| Hotline | (853) 8988-1822 |
| Fax. | (853) 2831-5900 |
If you are not satisfied with our handling of your complaint, you may forward the matter to the following parties for further deliberation.
| Hong Kong | |
| Insurance Complaints Bureau (accept complaints related to claim or non-claim dispute) | |
| Address | 29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong |
| icb.enquiry@icb.org.hk | |
| Telephone | (852) 2520-2728 |
| Fax. | (852) 2520-1967 |
| Insurance Authority (accept complaints against an insurer or licensed insurance intermediaries) | |
| Address | 19th Floor, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong |
| complaints@ia.org.hk | |
| Telephone | (852) 3899-9983 |
| Fax. | (852) 3753-3812 |
| Voluntary Health Insurance Scheme Office (accept complaints specific to the VHIS) | |
| Address | Unit 2902, Millennium City 6, 392 Kwun Tong Road, Kowloon, Hong Kong |
| vhis_enquiry@fhb.gov.hk | |
| Telephone | (852) 2529-8900 |
| Fax. | (852) 2529-8982 |
| Inland Revenue Department (accept complaints related to VHIS/QDAP claims for tax deduction) | |
| Address | 37/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong |
| Post | G.P.O. Box 11234, Hong Kong |
| taxinfo@ird.gov.hk | |
| Telephone | (852) 2594-5000 |
| Fax. | (852) 2802-7625 |
| Macau | |
| Monetary Authority of Macao (AMCM) | |
| Address | Calçada do Gaio, No. 24 – 26, Macau |
| complaints@amcm.gov.mo | |
| Telephone | (853) 2856-8288 |
| Fax. | (853) 2832-5432 |