AIA always strives to offer our corporate clients and their employees quality, thoughtful services, including diversified investment options, comprehensive MPF solutions, easy and convenient management tools, and unparalleled customer service. AIA helps you easily fulfil your MPF obligations. We are your trusted MPF partner.
Joining AIA
Fulfilling your contribution obligations
Handling other MPF administrative work
Our support to your members
Read the Employer's guide to understand basic MPF information, employer's obligations and an introduction to AIA's MPF solutions
Complete and submit the Employer Participation Agreement along with the required documents to the eMPF Platform for processing. Alternatively, you may contact us to assistance you with your application
Once your company joins AIA, the eMPF Platform will send you a “Notice of Participation” and a "Key Scheme Information Document", and you can view your daily administrative work at a glance
The eMPF Platform will send you an e-notification before the contribution day of each month to remind you to submit your contribution to us. This way you won't miss the contribution deadline, which can lead to the reporting of a default contribution.
You can process your employees' MPF contributions, use bulk upload contribution data in an Excel file through the eMPF Web Portal, and a range of payment methods, including autopay, PPS, and more. For more details, please read the Contribution Payment Methods Guide.
If you are not sure when and how much to contribute when a new member joins your company, simply follow a few simple steps to enter the details into our First Contribution Calculator, and you will see the required information.
Once your MPF contributions are settled, we will notify your members by email to log in to the AIA+ mobile app or the Member login site to view the relevant contribution records where they will see their latest account information.
Our MPF Administration Checklist helps you check if you have completed all the key MPF administrative work. Some useful guides and forms are also available in the checklist.
You can enrol your new employees online through the eMPF Web Portal and eMPF Mobile App. This allows you and your members to enter all the necessary information online directly. It minimises the chance of entering incorrect information, which saves time and is environmentally friendly.
To assist you in handling the administrative work related to MPF in a more efficient way, we provide the following tools:
- AIA Alpha1, an innovative all-in-one Human Resources Management Solution, that may change the way you work
- "Long Service Payment Calculator"
- "Severance Payment Calculator"
- "First Contribution Calculator"
Note: On 9 June 2022, the Legislative Council passed an amendment bill on abolishing the "offsetting" arrangement under MPF. The abolishment is expected to be implemented as soon as 2025, following which, employers can no longer use the accrued benefits derived from employer's mandatory contributions to offset their employees' severance payment or long-service payment after the transition date. Details are to be further announced.
Regular employer communications provided by the eMPF Platform and the Trustee, such as the monthly Statement of Payment Account and the monthly newsletter.
Ease of getting support
- eMPF Customer Service hotline: 183 2622
- Monday to Friday : 9am to 7pm
- Saturday: 9am to 1pm
- Except Sundays and public holidays
- Monday to Friday : 9am to 7pm
1 AIA Alpha is provided by Asia Pacific Soft Limited (APSoft), an independent third-party company, and only applicable to corporates with a minimum of 10 employees. Use of AIA Alpha will be subject to terms and conditions, please refer to the relevant promotional leaflet for details.
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AIA provides comprehensive MPF solutions, including MPF personal accounts consolidation, arranging voluntary contributions. No matter which stage members are at in their career, we can help them manage their MPF with ease and convenience based on their needs.