AIA Hong Kong and AIA MPF have been honoured with several service excellence awards from Sing Tao News Corporation. At Eastweek's Hong Kong Service Awards 2016, AIA Hong Kong and AIA MPF received awards in both the insurance and the MPF category for the fifth and fourth consecutive year respectively. In addition, AIA Hong Kong was specially honoured with the “Outstanding Achievement Award” for having been recognised at the Hong Kong Service Awards for the fifth consecutive year. They also received Sing Tao Service Awards 2015 in both the life insurance and MPF category for their outstanding service.
The coveted awards are a testament to AIA's commitment to excellence in service. The Company regularly puts itself in its customers' shoes to better understand and respond to their needs and aspirations. By providing the right products and professional service, AIA helps its customers build a prosperous future, support their goals for protection, wealth management and retirement.
Mr. Jacky Chan, Chief Executive Officer of AIA Hong Kong and Macau, said, “As ‘The Real Life Company', AIA embarks on a lifelong journey with our customers to help them meet the challenges in different life stages. A robust customer focus governs every facet of our business. We work as an integrated and cohesive team, continuously improving our service to exceed our customers' expectations. These awards are a source of great encouragement and will drive us on our way to even higher customer service standards.”
Mr. Stephen Fung, Chief Executive Officer of AIA MPF, said, “MPF is an essential component of Hong Kong people's retirement protection. Building on our recent success in a number of fund awards, these accolades are testament to our commitment in service excellence and our continued efforts to enhance our products and services. Going forward, we will continue to strive to provide the best in e-services and investor education, empowering members to proactively manage their MPF as they plan for their desired retirement life.”
Organised by Eastweek, the Hong Kong Service Awardsrecognise the remarkable achievements of companies that are committed to providing quality products and are also dedicated to scaling new heights in service quality. The magazine's editorial board nominated the companies, and the winners were selected by a panel of judges comprising prominent business leaders and professional executives as well as by online votes by the public. The winners are widely recognised for their excellent performance.
Sing Tao Service Awards 2015 aims to recognise outstanding business entities for providing customers with excellent products and services. The winners are selected by the public and a panel of judges based on the criteria of brand awareness, service quality, brand positioning, trustworthiness and brand management. The prestigious event is highly valued by the business community.