| Award | Details |
|---|---|
| Outstanding Customer Services Award (won for the 7th year) | With Customer Centricity as its service philosophy, AIA Hong Kong's 360° service offers both human and digital support to business partners and customers, creating an exceptional customer journey through simpler and faster deliverables. |
| Outstanding MPF/Employees' Benefit Product/Service Award (won for the 3rd consecutive year) | AIA Hong Kong provides one-stop group insurance, pension and employee voluntary protection corporate solutions, helping small-to-medium-sized companies and multinational corporations advance their business goals and meet their human resource objectives in a flexible and cost-effective manner. |
| Outstanding Corporate Social Responsibility Award | In view of the fifth wave of COVID-19, AIA Hong Kong promptly made HK$40 million donations to charitable organisations, introduced various anti-COVID initiatives and continued to grant AIA Scholarships to university students, supporting the community to overcome the difficulties on multiple fronts. |
| Outstanding Initiative on Community Health Crisis Award | AIA Hong Kong acted promptly and decisively to address the concerns of customers and community amid of the 5th wave of pandemic, donating HK$40 million to charitable organisations and introducing initiatives to cushion the impact, such as Special Claim Arrangement for Hospital Cover, Free Vaccination Side Effect Cover and Telemedicine Service among many others. |
| Most Innovative Product/Service Award - Life Insurance (Health) | Health Journey Guardian goes beyond traditional insurance to offer comprehensive medical cover across customers' health journey from Prevention, Prediction, Diagnosis, Treatment to Recovery. |
| Best Partnership Project Award - Life Insurance | Health Plus Partnership Programme is a first-in-market cross-industry collaboration with four world-renowned pharmaceutical companies to offer customers extra benefits on cancer medications, one of our key milestones of AIA's long-term cancer care strategy. |
| Award | Details |
|---|---|
| Outstanding Integrated Marketing Strategies Award | The advertising series "AIA Beyond Insurance" showcased the Company's concept of "going beyond traditional claims-based insurance" by offering customers a comprehensive range of health and medical services to take total care of their health and help them live Healthier, Longer, Better Lives. |
| Most Innovative Product/Service Award - Life Insurance (Wealth) | AIA Hong Kong shaped the industry by its innovative multi-currency insurance product. Global Power Multi-Currency Plan is the first of its kind in Hong Kong and Macau to cater to customers' needs in flexible wealth management and legacy planning. |
| Outstanding Agent of the Year Award | Mr. Otto Chan, Senior District Director of Portfolio Management District |
| Outstanding Young Professional of the Year - Intermediary | Mr. Derrick Lam, District Director of ACTION ASCEND District |
