Announcements & user guides

Feature highlights

AIA Connect Insider: Enhanced ‘Account Maintenance' Function
[Jul 2021] User can use ‘Profile > Account Maintenance' to link / unlink their individual policy account, MPF/ORSO/Macau Pension member account, Group insurance member account. Download user guide.
AIA Connect Insider: e-Document now covers individual policy and group insurance
[Jun 2021] Documents previously available in ‘Customer Corner' and ‘Employee Benefits' websites (e.g. annual statement, premium notice and explanation of benefit (Employee)) are available under ‘Account > e-Document'.

Scheduled Maintenance

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No scheduled maintenance window

New released

16 Aug 2022: Support to end for Android OS 7 or older
To better protect your data and provide a secured environment, AIA Connect would no longer support Android devices running OS 7 or older starting from late August, 2022.
Such users need to switch to a supported device or upgrade to the latest OS to continue accessing AIA Connect.
For enquiries, please contact us at or call us on (852) 2232 8888 (for Hong Kong) or (853) 8988 1822 (for Macau).
16 Jul 2021: Multi-Factor Authentication (MFA) will be fully enforced in mid Aug 2021
MFA function launched in Apr 2021 for new users will be extended to all existing AIA Connect users in mid Aug 2021.
An ‘Enhance your login security' reminder is displayed when existing users login AIA Connect. Users can simply confirm the mobile / email information (which will be used to receive the One-Time-Passcode (OTP)) and start using MFA.
Mobile app users are encouraged to enable ‘Biometrics login' (e.g. fingerprint / Touch ID / Face ID), which would serve the purpose of MFA and ensure a seamless login experience.
26 Apr 2021: All new registered AIA Connect user will be upgrade to Multi-Factor Authentication (MFA).
Multi-Factor Authentication (MFA) provides another layer of protection to user account.
Newly registered users must login with ‘password' and a ‘One-Time-Passcode (OTP)' which will be sent to their mobile / email registered with login ID (i.e. Easy Login ID).
AIA Connect mobile app users, who enabled ‘Biometrics login' (e.g. fingerprint / Touch ID / Face ID), would serve the purpose of MFA. Such users can login AIA Connect seamlessly.
22 Feb 2021: newly password format and policy launched
To further protect your information in AIA Connect, the password policy has been changed. When user resets their password, the new password must contain at least 9 characters, which must include lowercase, uppercase character and special character.