Announcements & user guides

Feature highlights

AIA Connect Insider: Enhanced 'Account Maintenance' Function
[Jul 2021] User can use 'Profile > Account Maintenance' to link / unlink their individual policy account, MPF/ORSO/Macau Pension member account, Group insurance member account. Download user guide.
AIA Connect Insider: e-Document now covers individual policy and group insurance
[Jun 2021] Documents previously available in 'Customer Corner' and 'Employee Benefits' websites (e.g. annual statement, premium notice and explanation of benefit (Employee)) are available under 'Account > e-Document'.

Scheduled maintenance

Maintenance month
Mar 2024 18 Mar 2024 (Mon)
(0:00 am - 2:00 am)
Apr 2024 22 Apr 2024 (Mon)
(0:00 am - 2:00 am)
May 2024 20 May 2024 (Mon)
(0:00 am - 2:00 am)
Jun 2024 17 Jun 2024 (Mon)
(0:00 am - 2:00 am)

New released

18 Mar 2024: Update on system requirements
To better protect your data and provide a secured environment, we are updating the system requirements for AIA Connect. Gradually from 18 Mar 2024, we will only support iOS 14.0 or above, macOS 11.0 or above, Android OS 8.0 or above, and HarmonyOS 2.0 or above versions.
Please update your mobile phone to the latest available version to enjoy our app as usual.
For enquiries, please contact us at or call us on (852) 2232 8888 (for Hong Kong) or (853) 8988 1822 (for Macau).