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    Life Stages

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    For Individuals

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    • Savings Insurance

      Grow and protect your wealth
    • Insurance with Investment Focus

      Grow your savings with investments
    • Life Protection

      Provide financial peace of mind in case worst should happen
    • Critical Illness Protection

      Relieve financial burden when serious illness strikes
    • Medical Protection

      Support for medical expenses
    • Severity-Based Health Protection

      Benefit pay-out based on your illness severity level
    • Voluntary Health Insurance Scheme

      Government-certified medical protection plans providing medical cover, with premiums that are eligible for tax deductions
    • Retirement Income

      Prepare for your retirement
    • Investment-Linked Assurance Schemes

      Make your own investment decisions
    • Accident & Other Protections

      Protect against accidents and other unforeseen events
    • AIA Vitality

      A game changing wellness programme that redefines the traditional concept of insurance and reward you to live a healthy lifestyle
    • MPF / ORSO / MACAU PENSION (Members)

      A comprehensive retirement solutions for employees and self-employed persons
    • GROUP INSURANCE

      Support your HR strategies with flexible and cost-effective plans to protect your employees
    • MPF / ORSO / MACAU PENSION (Employers)

      A comprehensive retirement solutions for employers
  • Life Challenges

    Life Challenges

    What matters to you most?

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    • Leading a Healthier Life

      There is no better feeling in life than being healthy.
    • Plan for Your Children’s Education

      Start an education fund as soon as possible to ensure your children’s bright future
    • Lessen the Impact of Critical Illness

      Concentrate on getting well without financial worries
    • Prepare for Medical Expenses

      Comprehensive protection saves you the financial hassle in dealing with the unexpected
    • Start Building Your Fortune

      Realise your lifelong dreams by accumulating wealth today
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      Move towards a fulfilling life in retirement
  • About AIA

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    • Form Library

    • Employer
    • Employee
    • Self-employed
    • MPF
    • ORSO
    • Macau Pension

    Joining AIA

    Scheme Member's Request for Fund Transfer Form [FORM MPF(S)-P(M)]
    Investment Choice
    Scheme Member’s Request for Account Consolidation Form [FORM MPF(S)-P(C)]
    Investment Choice
    ECA Transfer Election Form [FORM MPF(S)-P(P)]
    Investment Choice

    Scheme Member’s Request for Transfer of TVC Form [FORM MPF(S)-P(T)]

    AIA MPF Tax Deductible Voluntary Contribution Programme Member Application Form

    Personal Account Member Application Form (Existing Member)

    AIA MPF Personal Account Member Application Form

    Happy Retirement Savings Program Member Application Form

    Investment Mandate Form

    Guide to fill the Investment Mandate Form

    Member’s Guide Full Version (November 2018)

    Member’s Guide Supplement (September 2017)

    Making VOLUNTARY Contribution

    Direct Debit Authorization

    Credit Card Direct Debit Authorization

    Happy Retirement Savings Program – Contribution Arrangement

    Tax Deductible Voluntary Contribution Program – Contribution Arrangement

    Change of Personal Details

    Member Record Maintenance Form

    CRS Self Certification Form – Individual

    CRS Self Certification Form – Beneficiary

    CRS Self Certification Form – Controlling Person

    Fund Switching

    Investment Mandate Form

    Other Administration

    Guide to read the Member Quarterly Benefit Statement

    Guide to read the Member Annual Benefit Statement

    Member Hotline Map

    Happy Retirement Savings Program – Benefits Withdrawal Form

    Leaving AIA

    Claim Form for Payment of Accrued Benefits on Ground of Retirement [FORM MPF(S)-W(R)]

    Statutory Declaration on Cessation of Employment [FORM MPF(S)-C(SD)]

    Statutory Declaration for Claims for Payment of Accrued Benefits on Grounds of Early Retirement [FORM MPF(S)-W(SD1)]

    Certificate of a Person's Permanent Unfitness for a Particular Kind of Work [FORM MPF(S)-W(M)]

    Certificate of a Person Having a Terminal Illness [FORM MPF(S)-W(T)]

    Claim Form for Payment of Accrued Benefits on Ground of Others [FORM MPF(S)-W(O)]

    Statutory Declaration for Claims for Payment of Accrued Benefits on Ground of Small Balance [FORM MPF(S)-W(SD3)]

    Statutory Declaration for Claims for Payment of Accrued Benefits on Grounds of Permanent Departure from Hong Kong [FORM MPF(S)-W(SD2)]

    Statutory Declaration Made by Committee of Estate for Claims for Payment of Accrued Benefits [FORM MPF(S)-W(SD4)]

    Change of Personal Details

    Member Record Maintenance Form

    Notice of Change of Beneficiary

    Macau CPF

    MAKING VOLUNTARY CONTRIBUTION

    Individual Provident Fund Scheme – Contribution Arrangement

     

    Change of Personal Details

    AIA Macau CPF Member Record Maintenance Form

    Fund Switching

    Investment Mandate Form

    Leaving AIA

    Individual Provident Fund Scheme – Contribution Cessation

    Macau PPF

    JOINING AIA

    Notice of Member Transfer Under Participating Scheme Due to Business Acquisition or Employment Transfer between Associated Companies

    Personal Account Application Form - Individual Participant

    Making Contribution

    Happy Retirement Personal Savings Program - Personal Account Contribution Arrangement

    Change of Personal Details

    Member Record Maintenance Form

    Notice of Nomination / Change of Beneficiary

    Leaving AIA

    Notification of Member Termination

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    Contact aia

    In view of the latest development related to COVID-19, we have changed service hours of our Customer Service Centres (CSCs) with immediate effect to reduce the risk of virus spreading. We strongly recommend customers to make good use of all online self-help and electronic services, e.g. our mobile apps, “AIA Connect”, to make enquiry. We are sorry for any inconvenience caused.

    Hong Kong’s CSCs:

    • Customer Service Centre and Cashier Office located on 13/F AIA Kowloon Tower in Kwun Tong will suspend their service effective 21 July.
    • Customer Service Centre located on 12/F AIA Tower in North Point will maintain its usual service (Mon – Fri, 11 a.m. – 5 p.m.).

    To safeguard health of our customers and Service Ambassadors, and to minimize any health risk, we will exercise effective measures of social distancing in the premises of our service centre. In case the number of visiting customers has reached maximum capacity of service centre, we will request customers to leave. They could visit us again after booking their service online. Alternatively, they could leave their personal information and service requests with us to call back on the same day. Customers are cordially invited to book service through:

    • our mobile application “AIA Connect” (Profile> Contact AIA > Customer Service Centre Enquiry Appointment Service); or
    • book it with this link: https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html

    We also encourage customers to make use of our electronic payment channels to settle their premium, experiencing our convenient, fast and safe service.

    Macau’s CSC:

    • Monday - Friday; 10am - 4pm

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia

    In view of the latest development related to COVID-19, we have changed service hours of our Customer Service Centres (CSCs) with immediate effect to reduce the risk of virus spreading. We strongly recommend customers to make good use of all online self-help and electronic services, e.g. our mobile apps, “AIA Connect”, to make enquiry. We are sorry for any inconvenience caused.

    Hong Kong’s CSCs:

    • Customer Service Centre and Cashier Office located on 13/F AIA Kowloon Tower in Kwun Tong will suspend their service effective 21 July.
    • Customer Service Centre located on 12/F AIA Tower in North Point will maintain its usual service (Mon – Fri, 11 a.m. – 5 p.m.).

    To safeguard health of our customers and Service Ambassadors, and to minimize any health risk, we will exercise effective measures of social distancing in the premises of our service centre. In case the number of visiting customers has reached maximum capacity of service centre, we will request customers to leave. They could visit us again after booking their service online. Alternatively, they could leave their personal information and service requests with us to call back on the same day. Customers are cordially invited to book service through:

    • our mobile application “AIA Connect” (Profile> Contact AIA > Customer Service Centre Enquiry Appointment Service); or
    • book it with this link: https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html

    We also encourage customers to make use of our electronic payment channels to settle their premium, experiencing our convenient, fast and safe service.

    Macau’s CSC:

    • Monday - Friday; 10am - 4pm

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau
     
    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

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