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    • Customer Complaints

    Please let us know if you are dissatisfied

    You can file a complaint about our products or services by email, fax or post.
    We are committed to addressing all complaints fairly.

    Hong Kong

    Address

    AIA Wealth Select Centre, 12/F, AIA Tower, 183 Electric Road, North Point, Hong Kong

    E-mail

    hk.customer@aia.com

    Fax.

    (852) 3118-9024

    Macau

    Address

    1903, AIA Tower, Nos. 251A-301, Avenida Comercial de Macau, Macau

    E-mail

    AIAMACAU@aia.com

    Fax.

    (853) 2831-5900

    If you are not satisfied with our handling of your complaint, you may forward the matter to the following parties for further deliberation.

    Hong Kong

    Insurance Complaints Bureau (accept complaints related to claim or non-claim dispute)

    Insurance Complaints Bureau (accept complaints related to claim or non-claim dispute)

    Address

    29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong

    E-mail

    icb.enquiry@icb.org.hk

    Telephone

    (852) 2520-2728

    Fax.

    (852) 2520-1967

    Insurance Authority (accept complaints against an insurer or licensed insurance intermediaries)

    Address

    19th Floor, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong

    E-mail

    complaints@ia.org.hk

    Telephone

    (852) 3899-9983

    Fax.

    (852) 3753-3812

    Voluntary Health Insurance Scheme Office (accept complaints specific to the VHIS)

    Address

    Unit 2902, Millennium City 6, 392 Kwun Tong Road, Kowloon, Hong Kong

    E-mail

    vhis_enquiry@fhb.gov.hk

    Telephone

    (852) 2529-8900

    Fax.

    (852) 2529-8982

    Inland Revenue Department (accept complaints related to VHIS/QDAP claims for tax deduction)

    Address

    37/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong

    Post

    G.P.O. Box 11234, Hong Kong

    E-mail

    taxinfo@ird.gov.hk

    Telephone

    (852) 2594-5000

    Fax.

    (852) 2802-7625

    Macau

    Monetary Authority of Macao (AMCM)

    Address

    Calçada do Gaio, No. 24 – 26, Macau

    E-mail

    complaints@amcm.gov.mo

    Telephone

    (853) 2856-8288

    Fax.

    (853) 2832-5432

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

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    Visit our corporate site to learn more about AIA.

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