Find our products and services according to your insurance needs.
Which life stages are you in? We understand your needs and are committed to offering the right solutions that cater to your evolving needs.
Grow and protect your wealth
Grow your savings with investments
Provide financial peace of mind in case worst should happen
Relieve financial burden when serious illness strikes
Support for medical expenses
Benefit pay-out based on your illness severity level
Government-certified medical protection plans providing medical cover, with premiums that are eligible for tax deductions
Prepare for your retirement
Make your own investment decisions
Protect against accidents and other unforeseen events
A game changing wellness programme that redefines the traditional concept of insurance and reward you to live a healthy lifestyle
A comprehensive retirement solutions for employees and self-employed persons
Support your HR strategies with flexible and cost-effective plans to protect your employees
A comprehensive retirement solutions for employers
What matters to you most?
There is no better feeling in life than being healthy.
Start an education fund as soon as possible to ensure your children’s bright future
Concentrate on getting well without financial worries
Comprehensive protection saves you the financial hassle in dealing with the unexpected
Realise your lifelong dreams by accumulating wealth today
Move towards a fulfilling life in retirement
For a century, AIA has served the ever-changing needs of millions of people all across the Asia-Pacific region.
Our people are the founders of our success
Explore opportunities to work at AIA
Activities that connect with and contribute to the community
Standard processing time of our services
News and information about AIA
Our latest campaigns
Recognising the achievement of our agency force
Find out more about our network of partners
Find the right insurance at your fingertips
Go to AIA iShop now
We strive to assist you for all your inquiries with high touch customer service.
Show your appreciation for someone who has helped you.
For your health, we go beyond insurance
Have a question? Let us help you
Find a payment option that works for you
Easy payment for renewal premium of Personal Lines policy, renewal fee of AIA Vitality membership & outstanding Levy
Exchange rate of foreign currencies to Hong Kong Dollar
Taking care of your own health by being a smart consumer & Get help with your claims
Useful information about AIA Everest
Get information on investment options and valuation day
A selection of forms you can download, fill in and send back to us
A selection of product brochures you can download
Find out more about the mobile app that can help you find medical help
Common Reporting Standard (CRS) video, Information about the Insurance Authority collecting levy on insurance premiums
Important information that you should know
Learn more about the new features of this newly redesigned mobile app
Get help with your claims
Tools to manage your retirement and pension scheme
Consolidate personal account(s) or transfer MPF assets to AIA
Useful information about Group Insurance
Login or register to access and manage all your
policies, claims and more.
Login or register to access and manage all your policies, claims and more.
Monday - Friday: 8:45 a.m. – 7 p.m.;
Saturday: 9:00 a.m. – 1:00 p.m.;
Sunday & Public Holidays: Closed
Please let us know if you are dissatisfied
You can file a complaint about our products or services by email, fax or post. We are committed to addressing all complaints fairly.
AIA Wealth Select Centre, 12/F, AIA Tower, 183 Electric Road, North Point, Hong Kong
1903, AIA Tower, Nos. 251A-301, Avenida Comercial de Macau, Macau
If you are not satisfied with our handling of your complaint, you may forward the matter to the following parties for further deliberation.
Insurance Complaints Bureau (accept complaints related to claim or non-claim dispute)
29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong
Insurance Authority (accept complaints against an insurer or licensed insurance intermediaries)
19th Floor, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong
Voluntary Health Insurance Scheme Office (accept complaints specific to the VHIS)
Unit 2902, Millennium City 6, 392 Kwun Tong Road, Kowloon, Hong Kong
Inland Revenue Department (accept complaints related to VHIS/QDAP claims for tax deduction)
37/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong
G.P.O. Box 11234, Hong Kong
Monetary Authority of Macao (AMCM)
Calçada do Gaio, No. 24 – 26, Macau
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