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      Grow and protect your wealth
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      Provide financial peace of mind in case worst should happen
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      Relieve financial burden when serious illness strikes
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      Support for medical expenses
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      Government-certified medical protection plans providing medical cover, with premiums that are eligible for tax deductions
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      Make your own investment decisions
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      A game changing wellness programme that redefines the traditional concept of insurance and reward you to live a healthy lifestyle
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      A comprehensive retirement solutions for employees and self-employed persons
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      Support your HR strategies with flexible and cost-effective plans to protect your employees
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      A comprehensive retirement solutions for employers
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    • Customer Complaints

    Please let us know if you are dissatisfied

    You can file a complaint about our products or services by email, fax or post.
    We are committed to addressing all complaints fairly.

    Hong Kong

    Address

    AIA Wealth Select Centre, 12/F, AIA Tower, 183 Electric Road, North Point, Hong Kong

    E-mail

    hk.customer@aia.com

    Fax.

    (852) 3118-9024

    Macau

    Address

    1903, AIA Tower, Nos. 251A-301, Avenida Comercial de Macau, Macau

    E-mail

    AIAMACAU@aia.com

    Fax.

    (853) 2831-5900

    If you are not satisfied with our handling of your complaint, you may forward the matter to the following parties for further deliberation.

    Hong Kong

    Insurance Complaints Bureau (accept complaints related to claim or non-claim dispute)

    Insurance Complaints Bureau (accept complaints related to claim or non-claim dispute)

    Address

    29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong

    E-mail

    icb.enquiry@icb.org.hk

    Telephone

    (852) 2520-2728

    Fax.

    (852) 2520-1967

    Insurance Authority (accept complaints against an insurer or licensed insurance intermediaries)

    Address

    19th Floor, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong

    E-mail

    complaints@ia.org.hk

    Telephone

    (852) 3899-9983

    Fax.

    (852) 3753-3812

    Voluntary Health Insurance Scheme Office (accept complaints specific to the VHIS)

    Address

    Unit 2902, Millennium City 6, 392 Kwun Tong Road, Kowloon, Hong Kong

    E-mail

    vhis_enquiry@fhb.gov.hk

    Telephone

    (852) 2529-8900

    Fax.

    (852) 2529-8982

    Inland Revenue Department (accept complaints related to VHIS/QDAP claims for tax deduction)

    Address

    37/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong

    Post

    G.P.O. Box 11234, Hong Kong

    E-mail

    taxinfo@ird.gov.hk

    Telephone

    (852) 2594-5000

    Fax.

    (852) 2802-7625

    Macau

    Monetary Authority of Macao (AMCM)

    Address

    Calçada do Gaio, No. 24 – 26, Macau

    E-mail

    complaints@amcm.gov.mo

    Telephone

    (853) 2856-8288

    Fax.

    (853) 2832-5432

    Contact aia

    To fight against COVID-19 and in response to the government’s latest anti-pandemic measures, effective 2 December, we will have new arrangements on the following services until further notice. We are sorry for any inconvenience that may cause.

    Hong Kong’s Customer Service Centres & their Cashier Offices:

    • For Customer Service Centre & its Cashier Office located in North Point, service hours will be adjusted to 10am – 5pm, Monday to Friday. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).
    • Customer Service Centres & its Cashier Office located in Kwun Tong will suspend their service.

    Macau’s Customer Service Centres:

    • Monday - Friday; 10am - 4pm.

    Hotline Services:

    • All hotline services will remain normal.

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia

    In view of the latest development related to COVID-19, we have changed service hours of our Customer Service Centres (CSCs) with immediate effect to reduce the risk of virus spreading. We strongly recommend customers to make good use of all online self-help and electronic services, e.g. our mobile apps, “AIA Connect”, to make enquiry. We are sorry for any inconvenience caused.

    Hong Kong’s CSCs:

    • Service hour: Resumed normal

    To safeguard health of our customers and Service Ambassadors, and to minimize any health risk, we will exercise effective measures of social distancing in the premises of our service centre. In case the number of visiting customers has reached maximum capacity of service centre, we will request customers to leave. They could visit us again after booking their service online. Alternatively, they could leave their personal information and service requests with us to call back on the same day. Customers are cordially invited to book service through:

    • our mobile application “AIA Connect” (Profile> Contact AIA > Customer Service Centre Enquiry Appointment Service); or
    • book it with this link: https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html

    We also encourage customers to make use of our electronic payment channels to settle their premium, experiencing our convenient, fast and safe service.

    Macau’s CSC:

    • Service hour: Monday - Friday; 10am - 4pm

    Hong Kong

    (852) 2232-8888

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    (853) 8988-1822

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau
     
    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

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