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    Take care of your medical and emotional needs throughout your healthcare journey.
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    Take care of your medical and emotional needs throughout your healthcare journey.
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    Take care of your medical and emotional needs throughout your healthcare journey.
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    Take care of your medical and emotional needs throughout your healthcare journey.
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    Learn more about the needs of different life stages and the solutions we can offer.
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    Take care of your medical and emotional needs throughout your healthcare journey.
  • Important Information
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    Learn more about the needs of different life stages and the solutions we can offer.
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    Take care of your medical and emotional needs throughout your healthcare journey.
  • Important Information
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  • Universal Life and Participating Products
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    Learn more about the needs of different life stages and the solutions we can offer.
  • Personal Medical Case Management service
    Take care of your medical and emotional needs throughout your healthcare journey.
  • Important Information
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  • Universal Life and Participating Products
  • AIA Smart Bundle Solutions
  • Careers
  • Life Stages
    Learn more about the needs of different life stages and the solutions we can offer.
  • Personal Medical Case Management service
    Take care of your medical and emotional needs throughout your healthcare journey.
  • Important Information
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  • Universal Life and Participating Products
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AIA
  • Our Products

    Our Products

    Find our products and services according to your insurance needs.

    See more

    Life Stages

    Which life stages are you in? We understand your needs and are committed to offering the right solutions that cater to your evolving needs.​

    See more

    For Individuals

    For Corporations

    • Savings Insurance

      Grow and protect your wealth
    • Insurance with Investment Focus

      Grow your savings with investments
    • Life Protection

      Provide financial peace of mind in case worst should happen
    • Critical Illness Protection

      Relieve financial burden when serious illness strikes
    • Medical Protection

      Support for medical expenses
    • Severity-Based Health Protection

      Benefit pay-out based on your illness severity level
    • Voluntary Health Insurance Scheme

      Government-certified medical protection plans providing medical cover, with premiums that are eligible for tax deductions
    • Retirement Income

      Prepare for your retirement
    • Investment-Linked Assurance Schemes

      Make your own investment decisions
    • Accident & Other Protections

      Protect against accidents and other unforeseen events
    • AIA Vitality

      A game changing wellness programme that redefines the traditional concept of insurance and reward you to live a healthy lifestyle
    • MPF / ORSO / MACAU PENSION (Members)

      A comprehensive retirement solutions for employees and self-employed persons
    • GROUP INSURANCE

      Support your HR strategies with flexible and cost-effective plans to protect your employees
    • MPF / ORSO / MACAU PENSION (Employers)

      A comprehensive retirement solutions for employers
  • Life Challenges

    Life Challenges

    What matters to you most?

    View all life challenges
    • Leading a Healthier Life

      There is no better feeling in life than being healthy.
    • Plan for Your Children’s Education

      Start an education fund as soon as possible to ensure your children’s bright future
    • Lessen the Impact of Critical Illness

      Concentrate on getting well without financial worries
    • Prepare for Medical Expenses

      Comprehensive protection saves you the financial hassle in dealing with the unexpected
    • Start Building Your Fortune

      Realise your lifelong dreams by accumulating wealth today
    • Enjoy Your Retirement

      Move towards a fulfilling life in retirement
  • About AIA

    About AIA

    For a century, AIA has served the ever-changing needs of millions of people all across the Asia-Pacific region.

    DISCOVER KEY CORPORATE FACTS ABOUT AIA HONG KONG & MACAU
    • Message from Our Leader

      Our people are the founders of our success
    • Careers

      Explore opportunities to work at AIA
    • Caring for the Community

      Activities that connect with and contribute to the community
    • Service Pledge

      Standard processing time of our services
    • Media Centre & Corporate Factsheet

      News and information about AIA
    • Recent Promotion

      Our latest campaigns
    • Agency Recognition

      Recognising the achievement of our agency force
    • Distribution Partners

      Find out more about our network of partners
    • Awards

      Our Awards
  • iShop

    AIA iShop

    Find the right insurance at your fingertips

    SEE MORE
    • INTERESTED IN BUYING AIA PRODUCTS?

      Go to AIA iShop now
  • Help & Support

    Help & Support

    We strive to assist you for all your inquiries with high touch customer service.

    Contact AIA

    Service Appreciation

    Show your appreciation for someone who has helped you.

    SAY THANK YOU

    For Individuals

    For Corporations

    • Contact Information

      Have a question? Let us help you
    • Payment Options

      Find a payment option that works for you
    • Online Payment with Visa / MasterCard / AMEX / FPS

      Easy payment for renewal premium of Personal Lines policy, renewal fee of AIA Vitality membership & outstanding Levy
    • FOREIGN EXCHANGE RATES

      Exchange rate of foreign currencies to Hong Kong Dollar
    • Health Care & Claims

      Taking care of your own health by being a smart consumer
      & Get help with your claims
    • 3D Protection Index

      New Technology Offers Instant Review of 3D Protection Gap
    • Investment Information

      Get information on investment options and valuation day
    • Form Library

      A selection of forms you can download, fill in and send back to us
    • Product Brochure Library

      A selection of product brochures you can download
    • Find Network Provider

      Find out more about the mobile app that can help you find medical help
    • Useful Information

      Common Reporting Standard (CRS) video, Information about the Insurance Authority collecting levy on insurance premiums
    • Important Information

      Important information that you should know
    • “AIA Connect” Mobile App

      Learn more about the new features of this newly redesigned mobile app
    • Contact Information

      Have a question? Let us help you
    • Claims Corner

      Get help with your claims
    • Calculators

      Tools to manage your retirement and pension scheme
    • ONLINE MPF ASSETS TRANSFER

      Consolidate personal account(s) or transfer MPF assets to AIA
    • Form Library

      A selection of forms you can download, fill in and send back to us
    • Product Brochure Library

      A selection of product brochures you can download
    • Useful Information

      Useful information about Group Insurance
    • Important Information

      Important information that you should know
  • My AIA

    My AIA

    Login or register to access and manage all your policies, claims and more.

    • AIA Vitality
      Customer Corner
      Agency Corner
      Partnership Distribution Corner
      Assignee Corner
      AIA CONNECT
      Employee Benefits
    • Employer / HR Employee Doctor Agent/Broker
      MPF
    • Employer Employee/Self-employed Broker
      ORSO
    • Employer Employee Broker
      Macau Pension
    • Employer Employee Broker

    My AIA

    Login or register to access and manage all your policies, claims and more.

    • AIA Vitality
      Customer Corner
      Agency Corner
      Partnership Distribution Corner
      Assignee Corner
      AIA CONNECT
      Employee Benefits
    • Employer / HR Employee Doctor Agent/Broker
      MPF
    • Employer Member
      ORSO
    • Employer Member
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    • Call Us

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      Saturday: 9:00 a.m. – 1:00 p.m.;
      Sunday & Public Holidays: Closed
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    • Customer Complaints

    Please let us know if you are dissatisfied

    You can file a complaint about our products or services by email, fax or post.
    We are committed to addressing all complaints fairly.

    Hong Kong

    Address

    AIA Wealth Select Centre, 12/F, AIA Tower, 183 Electric Road, North Point, Hong Kong

    E-mail

    hk.customer@aia.com

    Fax.

    (852) 3118-9024

    Macau

    Address

    1903, AIA Tower, Nos. 251A-301, Avenida Comercial de Macau, Macau

    E-mail

    AIAMACAU@aia.com

    Fax.

    (853) 2831-5900

    If you are not satisfied with our handling of your complaint, you may forward the matter to the following parties for further deliberation.

    Hong Kong

    Insurance Complaints Bureau (accept complaints related to claim or non-claim dispute)

    Insurance Complaints Bureau (accept complaints related to claim or non-claim dispute)

    Address

    29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong

    E-mail

    icb.enquiry@icb.org.hk

    Telephone

    (852) 2520-2728

    Fax.

    (852) 2520-1967

    Insurance Authority (accept complaints against an insurer or licensed insurance intermediaries)

    Address

    19th Floor, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong

    E-mail

    complaints@ia.org.hk

    Telephone

    (852) 3899-9983

    Fax.

    (852) 3753-3812

    Voluntary Health Insurance Scheme Office (accept complaints specific to the VHIS)

    Address

    Unit 2902, Millennium City 6, 392 Kwun Tong Road, Kowloon, Hong Kong

    E-mail

    vhis_enquiry@fhb.gov.hk

    Telephone

    (852) 2529-8900

    Fax.

    (852) 2529-8982

    Inland Revenue Department (accept complaints related to VHIS/QDAP claims for tax deduction)

    Address

    37/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong

    Post

    G.P.O. Box 11234, Hong Kong

    E-mail

    taxinfo@ird.gov.hk

    Telephone

    (852) 2594-5000

    Fax.

    (852) 2802-7625

    Macau

    Monetary Authority of Macao (AMCM)

    Address

    Calçada do Gaio, No. 24 – 26, Macau

    E-mail

    complaints@amcm.gov.mo

    Telephone

    (853) 2856-8288

    Fax.

    (853) 2832-5432

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

    AIA.COM

    Visit our corporate site to learn more about AIA.

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