INTERESTED IN BUYING AIA PRODUCTS?
Go to AIA iShop now
Please let us know if you are dissatisfied
You can file a complaint about our products or services by email, fax or post.
We are committed to addressing all complaints fairly.
Address
AIA Wealth Select Centre, 12/F, AIA Tower, 183 Electric Road, North Point, Hong Kong
E-mail
Fax.
(852) 3118-9024
Address
1903, AIA Tower, Nos. 251A-301, Avenida Comercial de Macau, Macau
E-mail
Fax.
(853) 2831-5900
If you are not satisfied with our handling of your complaint, you may forward the matter to the following parties for further deliberation.
Insurance Complaints Bureau (accept complaints related to claim or non-claim dispute)
Address
29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong
E-mail
Telephone
(852) 2520-2728
Fax.
(852) 2520-1967
Insurance Authority (accept complaints against an insurer or licensed insurance intermediaries)
Address
19th Floor, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong
E-mail
Telephone
(852) 3899-9983
Fax.
(852) 3753-3812
Voluntary Health Insurance Scheme Office (accept complaints specific to the VHIS)
Address
Unit 2902, Millennium City 6, 392 Kwun Tong Road, Kowloon, Hong Kong
E-mail
Telephone
(852) 2529-8900
Fax.
(852) 2529-8982
Inland Revenue Department (accept complaints related to VHIS/QDAP claims for tax deduction)
Address
37/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong
Post
G.P.O. Box 11234, Hong Kong
E-mail
Telephone
(852) 2594-5000
Fax.
(852) 2802-7625
Monetary Authority of Macao (AMCM)
Address
Calçada do Gaio, No. 24 – 26, Macau
E-mail
Telephone
(853) 2856-8288
Fax.
(853) 2832-5432