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Voluntary Health Insurance Scheme
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  • Vitality

    AIA Voluntary Health Insurance Flexi Scheme

    Voluntary Health Insurance Scheme 

    Period

    Annual

    Issue age

    15 DAYS - 80 Years

    You can buy this from

    Your Financial Planner OR AIA iShop

    Certification Number and Plan Option HKD USD
    Available for new application
    Ward Plan: F00022-01-000-03 F00022-04-000-03
    Semi-Private Plan: F00022-02-000-03 F00022-05-000-03
    Standard Private Plan: F00022-03-000-03 F00022-06-000-03
    Not available for new application
    Ward Plan: F00022-01-000-02 F00022-04-000-02
    Semi-Private Plan: F00022-02-000-02 F00022-05-000-02
    Standard Private Plan: F00022-03-000-02 F00022-06-000-02
    Product Nature Medical protection insurance plan (Reimbursement)
    Plan Type Basic Plan and add-on plan

    Contact Us
    Accident Pro Prime

    WHAT THIS PRODUCT IS ABOUT

    With quality medical protection as your safety net, you can chase your dreams with confidence. In addition to the essential medical cover required by Voluntary Health Insurance Scheme, AIA Voluntary Health Insurance Flexi Scheme also provides supplemental major medical benefits, Personal Medical Case Management Services with Rehabilitation Management, network specialists service and more. What's more, lifetime renewal is guaranteed, with no annual benefit limit or lifetime benefit limit. With three plan options to choose from, you can budget according to your medical needs. This plan also includes a no-claim discount on premium of up to 25% if you make no claim, plus an instant 10% premium discount for the first year for AIA Vitality members embarking on their healthy-living journey.

    AIA Voluntary Health Insurance Flexi Scheme is a Certified Plan under Voluntary Health Insurance Scheme (VHIS) with premiums that are eligible to be deducted from your annual taxable income. Taxpayer who is the policyholder can apply for a tax deduction# of up to HKD8,000 per insured person, which the insured person of the Certified Plan should be the taxpayer himself or any specified relatives*, in each assessment year, and there is no cap on the number of specified relatives*. This way, you can enjoy quality medical cover that meets your needs, with tax deduction benefits.

    # Tax deductions is one of the allowable deductions from assessable income, it does not equate to a direct deduction from total tax payable. For details of tax deductions, please visit Inland Revenue Department (IRD) of HKSAR website and consult your tax and accounting advisors for tax advice.

    * Specified relatives are defined under Inland Revenue Ordinance (Chapter 112).

    Limited time offer

    Apply now to enjoy 9 months premium refund.


    Terms & conditions apply. Details please download and refer to the promotion leaflet.

    • BUY NOW BUY NOW
    • Get in Touch Get in Touch
      Contact Us
    • Talk to Us Now Talk to Us Now
      Talk To Us Now
    • DOWNLOAD BROCHURE DOWNLOAD BROCHURE
    • DOWNLOAD STANDARD PREMIUM SCHEDULE DOWNLOAD STANDARD PREMIUM SCHEDULE
    • DOWNLOAD POLICY CONTRACT DOWNLOAD POLICY CONTRACT
      DOWNLOAD POLICY CONTRACT
    • LEARN MORE ON SMART BUNDLE SOLUTIONS LEARN MORE ON SMART BUNDLE SOLUTIONS
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    Save now and realise your dreams tomorrow

    Lifetime protection for those who matter most

    what does it provide?

    • Government certified for your peace of mind
      Government certified for your peace of mind

      AIA Voluntary Health Insurance Flexi Scheme is a Certified Plan under the Voluntary Health Insurance Scheme (VHIS) that offers you quality medical cover, helping you access private healthcare services for a wide range of treatment needs while applying for tax deduction to enjoy attractive tax advantages.

       

      In addition to the essential medical cover required by Voluntary Health Insurance Scheme, valuable privileges of AIA Voluntary Health Insurance Flexi Scheme include supplemental major medical benefits, Personal Medical Case Management Services, network specialists service and much more. Value-added tax (VAT) and goods and services tax (GST) incurred for medical services overseas are also covered. Because it is certified by the Food and Health Bureau, you can trust in the level of protection you’ll be receiving.

       

      For further details on VHIS, please visit www.vhis.gov.hk

      Read more
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    • Protect your whole family and apply for a higher tax deduction amount
      Protect your whole family and apply for a higher tax deduction amount

      To help you budget smarter, the premiums you pay for AIA Voluntary Health Insurance Flexi Scheme is eligible to be deducted from your annual taxable income. Taxpayer who is the policyholder can apply for a tax deduction of up to HKD8,000 per insured person, which the insured person of the Certified Plan should be the taxpayer himself or any specified relatives*, in each assessment year.
       

      Read more
      Protect your whole family and apply for a higher tax deduction amount
    • Lifetime guaranteed renewal
      Lifetime guaranteed renewal

      AIA Voluntary Health Insurance Flexi Scheme provides cover immediately right after the policy becomes effective and guarantees that your premium for renewal will not be raised for any claim you have made, or any changes in your health condition. You can renew your cover every year for life. Renewal premium will be based on the prevailing premium rates at the time of renewal. (For details on the first year’s premium, please refer to the Standard Premium Schedule provided by your financial planner, or available online through www.aia.com.hk and www.vhis.gov.hk.)

    • Steadfast protection with no annual benefit limit or lifetime benefit limit
      Steadfast protection with no annual benefit limit or lifetime benefit limit

      AIA Voluntary Health Insurance Flexi Scheme stays with you through the ups and downs of life. There is no annual benefit limit or lifetime benefit limit, so you can get the treatment you need, without worrying about losing your protection in the future.

    • Cover on unknown pre-existing conditions
      Cover on unknown pre-existing conditions

      At present, pre-existing conditions unknown to insurance applicants are commonly excluded from benefit cover. However, you can trust in your protection under AIA Voluntary Health Insurance Flexi Scheme even if you turn out to have a pre-existing condition that you were reasonably unaware of at the time of insurance application. This plan provides full cover starting from the 31st day of the 1st policy year, which is shorter than the minimum requirement of 3-year waiting period under VHIS.

       

      Read more
      Cover on unknown pre-existing conditions
    • Supplemental cover for major medical benefits
      Supplemental cover for major medical benefits

      On top of the maximum benefits for confinement, surgery and other medical benefits, AIA Voluntary Health Insurance Flexi Scheme offers you extra support through supplemental major medical benefits (SMM). The benefit limits of SMM will reset each policy year. It will also reset if you receive specified medical services (confinement, day case procedure and day case prescribed diagnostic imaging tests) for different sicknesses or injuries. That way, you can have extra peace of mind in the face of multiple medical challenges.

       

      Within the same policy year, if you receive a specified medical service for the same disability again 90 days after you received a specified medical service, SMM benefit limits will also reset.

      Read more
      View less
    • No claim discount
      No claim discount

      AIA believes in maintaining healthy living habits, and we encourage you to maintain yours by rewarding you with a no claim discount on premium, up to 15% of the total premium paid for the preceding policy year. Being our loyal customer (i.e. the policy of this plan has been effective for 30 years and the insured person is aged 65 or above), the relevant discount can be up to 25%.
       

      Read More
      No claim discount
    • AIA “health and wellness 360”
      AIA “health and wellness 360”

      Taking care of your needs comprehensively from prevention, protection, treatment to recovery

       

      AIA understands that health has become more and more important to you. We strive to do more for you to look out for your health. As your all-round health guardian, we offer an array of extra health and medical services and are there with you to live Healthier, Longer, Better Lives.


      We encourage you to build a healthy lifestyle to prevent getting sick. Even if you feel unwell, AIA offers you diverse value-added medical services from treatment to recovery, partnering with top medical specialists and professional service providers around the globe to support you for faster recovery.

    • Access a high-quality medical network
      Access a high-quality medical network

      Our medical network gives you exclusive access to quality medical services for greater peace of mind. It comprises carefully selected medical specialists with multi-disciplinary expertise, as well as advanced day case medical centres that are a safe and convenient alternative to hospitals.

       

      With your electronic network surgery card, you can enjoy all the benefits offered under the plan’s medical network. Once this plan is in effect, you can book day case procedure at network clinics and day case procedure centres. The network doctor will apply for the medical expense pre-approval service on your behalf.

       

      You can also enjoy the convenience of cashless hospitalisation (also known as Credit Facility Service for Hospitalisation), and a dedicated hotline for centralised booking.

       

      Other additional benefits within this network include:

      • higher benefit limits
      • lower coinsurance percentage for supplemental major medical benefits
      • medical expense pre-approval application
      • add-on cashless arrangement for day case procedure

       

      Read more
    • Personal medical case management Services with rehabilitation management
      Personal medical case management Services with rehabilitation management

      If you are unfortunately diagnosed with a serious illness, an expert team is here to help. Through our Personal Medical Case Management Services with Rehabilitation Management, our designated service provider will get you the medical support you need with ongoing updates on your condition, and tailor a personalised rehabilitation plan for you.

       

       

      Your diagnosis and treatment will be assessed by a specialist, so you can count on additional medical expertise to help you overcome your health challenges with confidence.

       

      For more information, please refer to the Personal Medical Case Management Services with Rehabilitation Management leaflet.

      Read more
      View less
    • Hassle-free medical payment at home and overseas
      Hassle-free medical payment at home and overseas

      When you are facing a health challenge, the last thing you want is the hassle of paying your medical bills, especially in a foreign country. Through AIA, you can enjoy the total convenience of cashless hospitalisation even while in designated hospitals in Asia, including Singapore, Malaysia and Thailand, as well as the United States and Europe.

       

      Once this service has been approved, we will settle the medical expenses incurred during your stay at a private hospital on your behalf, allowing you to focus on your recovery without the stress of paying hospital bills and making subsequent claims. Any shortfall payment resulting from your hospital stay will be settled after your treatment. Once the final claim amount has been settled, any related benefit limits will be reduced accordingly. For more information and the list of designated hospitals, please refer to our Credit Facility Service for Hospitalisation leaflet.

      Read more
      View less
    • Worldwide emergency assistance
      Worldwide emergency assistance

      A worldwide assistance hotline is open 24/7 for any emergency support you might need, especially when you are abroad. Help is always just one call away.

    • Options to suit your needs
      Options to suit your needs

      You have the option to take up AIA Voluntary Health Insurance Flexi Scheme as either a stand-alone insurance plan or as an add-on plan of specified basic plans.

    insurance lingo explained

    Premium

    This is the fee you pay us for your policy.


    Supplemental Major Medical Benefits

    This provides cover beyond the maximum benefit of confinement, surgical and other medical benefits.


    Top-Up Subsidy Benefit

    Payable if a claim is successfully reimbursed by other insurance companies before remaining amounts are claimed under this plan.


    Notes:
    1. All information here is for reference only. Please refer to the policy contract for the definitions of capitalised terms, and the exact and complete terms and conditions of coverage.

    2. We would like to remind you to review the relevant product materials and proposal illustrations (if applicable) provided to you and seek independent professional advice if necessary.

    3. This is an insurance plan without any savings element. All premiums are paid for the insurance and related costs.


    IMPORTANT INFORMATION

    IMPORTANT INFORMATION
    - Collapse + Expand
    KEY PRODUCT RISKS
    1. You need to pay the premium for this plan for life as long as you renew for this plan. If you do not pay the premium within 30 days of the premium due date, the policy will be terminated and you / the insured person will lose the cover.

    2. You may request for the termination of your policy by notifying us in written notice. Also, we will terminate your policy and you / the insured person will lose the cover when one of the following happens:

      • the insured person passes away;
      • you do not pay the premium within 30 days after the premium due date;
      • the company has ceased to have the requisite authorization under the Insurance Ordinance to write or continue to write the plan; or
      • when taking this plan as an add-on plan of any basic plan which has been terminated. For continuation of the cover, you may apply to convert this add-on plan to a stand-alone plan by giving us a written notice.

    3. We underwrite the plan and you are subject to our credit risk. If we are unable to satisfy the financial obligations of the policy, the insured person may lose his cover and you may lose the remaining premium for that policy year.

    4. You are subject to exchange rate risks for plans denominated in currencies other than the local currency. Exchange rates fluctuate from time to time. You may suffer a loss of your benefit values and the subsequent premium payments (if any) may be higher than your initial premium payment as a result of exchange rate fluctuations. You should consider the exchange rate risks and decide whether to take such risks.

    5. The future medical costs will be higher than they are today due to inflation. Hence, the benefit amounts and the future premium rate of this plan may be revised to reflect the inflation.

    KEY EXCLUSIONS

    Under this plan, we will not pay any benefits in relation to or arising from the following expenses:

    • treatments, procedures, medications, tests or services which are not medically necessary
    • solely for the purpose of diagnostic procedures or allied health services, including but not limited to physiotherapy, occupational therapy and speech therapy
    • HIV and its related disability, which is contracted or occurs before the policy effective date, except for sexual assault, medical assistance, organ transplant, blood transfusions or blood donation, or infection at birth
    • the dependence, overdose or influence of drugs, alcohol, narcotics or similar drugs or agents, self-inflicted injuries or attempted suicide, illegal activity, or venereal and sexually transmitted disease or its sequelae
    • services for beautification or cosmetic purposes, unless necessitated by injury caused by an accident, or correcting visual acuity or refractive errors that can be corrected by fitting of spectacles or contact lens, including but not limited to LASIK 
    • prophylactic treatment or preventive care, including but not limited to general check-ups, routine tests, screening procedures for asymptomatic conditions
    • dental treatment and oral and maxillofacial procedures performed by a dentist except for emergency treatment and surgery during confinement arising from an accident
    • medical services and counselling services relating to maternity conditions and its complications, including but not limited to abortion or miscarriage, birth control or reversal of birth control
    • purchase of durable medical equipment or appliances including but not limited to wheelchairs, hearing aids and over-the-counter drugs
    • traditional Chinese medicine treatment including but not limited to herbal treatment, bone-setting and acupuncture, and other forms of alternative treatment including but not limited to qigong, massage therapy and aromatherapy
    • experimental or unproven medical technology or procedure
    • congenital condition(s) which have manifested or been diagnosed before the insured person attained the age of 8 years
    • eligible expenses which have been reimbursed under any law, or medical program or insurance policy provided by any government, company or other third party
    • war (declared or undeclared), civil war, invasion, acts of foreign enemies, hostilities, rebellion, revolution, insurrection, or military or usurped power

    The above list is for reference only. Please refer to the policy contract of this plan for the complete list and details of exclusions.


    PREMIUM ADJUSTMENT AND PRODUCT FEATURES REVISION
    1. Premium Adjustment

      In order to provide you with continuous protection, we will annually review and adjust the premium of your plan accordingly at the end of policy year if necessary. During the review, we may consider factors including but not limited to the following:

      • claim costs incurred from all policies under this plan and the expected claim outgo in the coming year which reflects the impact of medical trend, medical cost inflation and product feature revisions
      • historical investment returns and the future outlook of the product's backing asset
      • policy surrenders and lapses
      • expenses directly related to the policy and indirect expenses allocated to this product

    2. Product Features Revision

      We reserve the right to revise the terms and benefits upon renewal by giving a 30 days advance notice. As long as we maintain the registration as a VHIS provider, we guarantee you the terms and benefits will not be less favourable than the existing version and the latest version of the Standard Plan terms and benefits published by the Government at the time of renewal.

    We will give you a written notice of any revision 30 days before the end of policy year or upon renewal


    BENEFITS COVERED

    Cover of this plan will be effective on the following dates:

    Items Effective Date (after the policy commences)
    Injury Immediately
    Network Service Immediately
    Sickness / Disease Immediately

    Product Limitation
    1. We only cover the charges and / or expenses of the insured person on medically necessary and Reasonable and Customary basis.

      “Medically necessary” means the need to have medical service for the purpose of investigating or treating the relevant disability in accordance with the generally accepted standards of medical practice and such medical service must:

      • require the expertise of, or be referred by, a registered medical practitioner;
      • be consistent with the diagnosis and necessary for the investigation and treatment of the disability;
      • be rendered in accordance with standards of good and prudent medical practice, and not be rendered primarily for the convenience or the comfort of the insured person, his family, caretaker or the attending registered medical practitioner;
      • be rendered in the setting that is most appropriate in the circumstances and in accordance with the generally accepted standards of medical practice for the medical services; and
      • be furnished at the most appropriate level which, in the prudent professional judgment of the attending registered medical practitioner, can be safely and effectively provided to the insured person

      “Reasonable and Customary” means in relation to a charge for medical service, such level which does not exceed the general range of charges being charged by the relevant service providers in the locality where the charge is incurred for similar treatment, services or supplies to individuals with similar conditions, e.g. of the same sex and similar age, for a similar disability, as reasonably determined by us in utmost good faith. The Reasonable and Customary charges shall not in any event exceed the actual charges incurred. In determining whether a charge is Reasonable and Customary, we shall make reference to the followings (if applicable):

      In determining whether a charge is Reasonable and Customary, we shall make reference to the followings (if applicable):

      • treatment or service fee statistics and surveys in the insurance or medical industry;
      • internal or industry claim statistics;
      • gazette published by the government; and / or
      • other pertinent source of reference in the locality where the treatments, services or supplies are provided.

    2. The maximum limit of surgeon’s fee is subject to the relevant surgical category and the categorization of such surgical procedure.

    3. Only the eligible expenses charged on the psychiatric treatments during confinement in Hong Kong as recommended by a specialist is payable under psychiatric treatments (see benefit schedule, benefit item I (l)).

    4. Worldwide emergency assistance services are covered during trip only (except for 24-hour worldwide telephone enquiring services), which are additional benefits and do not form part of the VHIS Certified Plan, the policyholder can remove this additional benefit by sending a written notice to the Company. The services are provided by third party service provider(s). AIA shall not be responsible for any act, negligence or omission of medical advice, opinion, service or treatment on the part of them. AIA reserves the right to amend, suspend or terminate the service without further notice.

    5. SMM shall be payable for the eligible expenses which are incurred in excess of the benefit limits as stated in Part I Core Benefits (a) to (i), (k)(ii)(2), (n) and (o), and Part II Other Benefits (a).

      SMM benefit limits of benefit item II(b) are on per disability per policy year basis, except where any specified medical service involves more than 1 disability, 1 SMM benefit limit shall be applied.

      Within the same policy year, SMM benefit limits shall be counted afresh for the same disability involved in the specified medical service, which is separated by at least 90 days from the immediately preceding specified medical service involving the same disability.

      Specified medical service shall mean any payable confinement, or day case procedure or prescribed diagnostic imaging tests performed on the insured person as a day patient.

    6. Adjustment factor is applied to the calculation of the benefit payable for supplemental major medical benefits, benefit item II(b), when the insured person is confined in a type of room in a hospital which is at a higher level than the ward class corresponding to the plan level chosen (“selected room type”), according to the table below, except in the case of:

      • unavailability of the selected room type for emergency treatment as a result of the capacity shortfall of that hospital
      • isolation reasons that require a specific class of accommodation; or
      • other reasons not involving personal preference of you and /or the insured person.

    Selected Room Type
    Ward class of the confinement Ward Semi-Private Room Standard Private Room
    Ward N/A N/A N/A
    Semi-Private Room 60% N/A N/A
    Standard Private Room 40% 60% N/A
    Any room with amenities upgraded beyond a Standard Private Room 20% 40% 60%
    1. If the eligible expenses have been reimbursed under any law, or medical program or other insurance policy provided by any government, company, other third party or us, such will not be reimbursable by us under this policy.

    2. Rehabilitation management, Credit Facility Service for Hospitalisation and Medical Expense Pre-approval Service are additional benefits and do not form part of the VHIS Certified Plan. Credit Facility Service for Hospitalisation is provided by third party service provider(s). AIA reserves the right to amend, suspend or terminate the service without further notice.

    3. Medical network services are provided by network doctor. AIA shall not be responsible for any act or omission of network doctor in the provision of medical network services.

    CLAIM PROCEDURE

    If you wish to make a claim, you must send us the appropriate forms and proofs within 90 days after discharge from hospital or the date on which relevant medical services are performed and completed. You can get the appropriate claim forms from your financial planner, by calling the AIA Customer Hotline (852) 2232 8888 in Hong Kong, or by visiting any AIA Customer Service centre. If you wish to know more about claim related matter, you may visit “File A Claim” section under our company website www.aia.com.hk.


    CANCELLATION RIGHT

    You have the right to cancel and obtain a refund of any premiums and any levy paid by giving written notice to us. Such notice must be signed by you and submitted to the Customer Service Centre of AIA International Limited at 12/F, AIA Tower, 183 Electric Road, North Point, Hong Kong within 21 calendar days immediately following either the day of delivery of the policy or the Cooling-off Notice to Policyholder or Policyholder’s nominated representative, whichever is the earlier. After the cooling-off period, you can request cancellation of this policy by giving 30 days prior written notice to us, provided that there has been no benefit payment under this policy during the relevant policy year.


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    OTHER RELATED PRODUCTS

    AIA Voluntary Health Insurance privilege Scheme

    Voluntary Health Insurance Scheme

    With AIA Voluntary Health Insurance Privilege Scheme, you can enjoy high-level protection for top-tier medical care, extended cancer cover, no claim medical check-up services, cashless hospitalisation and much more. You can also apply for tax deduction of up to HKD8,000 per insured person per tax assessment year. Join AIA Vitality and receive an instant 10% premium discount and an array of rewards and discounts that help you live a healthier lifestyle.

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    AIA Voluntary Health Insurance Prime Scheme

    Voluntary Health Insurance Scheme

    With AIA Voluntary Health Insurance Prime Scheme, a Certified Plan under the Hong Kong Government’s Voluntary Health Insurance Scheme, you can apply for tax deduction of up to HKD8,000 per insured person per year, while enjoying superb medical cover throughout Asia with lifetime guaranteed renewal, valuable privileges including full reimbursement with no itemised benefit sublimit for major medical expenses, hospital stays in a semi-private room and extended caring protection.

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    AIA Voluntary Health Insurance Standard Scheme

    Voluntary Health Insurance Scheme

    With the AIA Voluntary Health Insurance Standard Scheme, a Certified Plan under the Hong Kong Government's Voluntary Health Insurance Scheme, you can apply for tax deduction of up to HKD8,000 per insured person per year, while enjoying essential medical cover, a no-claim discount and more.

    vitality
    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Kowloon
    Suite 1313, 13/F,
    AIA Kowloon Tower,
    Landmark East, 100 How Ming Street,
    Kwun Tong, Kowloon, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    1903, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

    AIA.COM

    Visit our corporate site to learn more about AIA.

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