Group Insurance Journey – Member 

AIA provides simple, comprehensive digital platforms, as well as unparalleled services for Group Insurance members. You can enjoy our Group Insurance services easily – anytime, anywhere. Watch the introduction video to learn more.
 

    Become An AIA Group Insurance Member

    Medical Consultation

    Submit Claims

    Enhanced Protection

    Get Support Easily

We will send you an email with an overview of our Group Insurance services. You will also receive eCard(s) and HealthCard(s) (if applicable) for you and your dependants.
You can access your group insurance coverage, submit claims and access important information anytime, anywhere with the "AIA Connect" mobile app or through the Employee login site.
You can look up nearby network doctors and hospitals using "AIA Connect".
Simply present your eCard* on "AIA Connect" to complete registration at network doctors' clinics, private hospitals or labs^, so you can avoid the hassle of bringing a physical medical card with you.
 
* The availability and conditions of eCard usage is subject to the terms of each respective policy.
^ Only applicable for private hospitals or labs in Hong Kong.
"AIA Connect" supports all types of outpatient claims*:
 
  • General Practitioner
  • Physiotherapist / Chiropractor
  • Specialist
  • Chinese Medical Practitioner
  • X-ray & Lab Test
  • Dental treatment
  • Flexible Spending Account
  • Prescribed medicine
  • Others – Outpatient benefit
  • Vaccination
  • Medical Check-up
  • Preventive Care Wallet
  • Mental Health Treatment
* Actual claim payment amounts are determined by the specific policy(ies) and the claim types maybe amended/ updated from time to time (e.g. cancer medication benefit can only be submitted in paper). Please refer to your Benefit Summary for details.
Make your outpatient claims via "AIA Connect" mobile app anytime, anywhere, and get reimbursed in as little as 3 days for all types of outpatient claims with no submission limit, and you can check your claim status or pay any shortfalls (if applicable) anytime.
Alternatively, you can log in to the Employee login site for outpatient claims, or click here to manage other types of Group Insurance claims.
The general basic Group Insurance plan may not cover all your protection needs as you reach milestones such as resignation or retirement. You may wish to consider purchasing additional medical and dental protection* at reasonable premiums. Learn more through "AIA Connect", or by clicking here.
 
* Subject to the terms of each respective policy.
You can also check out our other employee voluntary retirement solutions, such as MPF Account consolidation and MPF Tax Deductible Voluntary Contributions.
Member Hotline: 2200 6333
 
  • Monday to Friday: 9am to 5.30pm
  • Closed on Saturdays, Sundays and public holidays
Chat with AIA
 
  • Download "AIA Connect" and "Andy" will respond instantly to your Group Insurance-related questions on topics like account maintenance, benefits, claim procedures and status, and the claim payment process.
24-hour Interactive Voice Response System